Erik Smith: Evolving Alongside the Customer
Want to keep customer satisfaction high? Providing channels that your customers prefer is the first step. Continue reading........»»
“A total lump of… ”: Customer frustration as ISP’s smart TVs won’t turn on
Problems with UK Sky hardware started Thursday, seem partially fixed. Enlarge (credit: Sky) Hundreds of owners of smart TVs and streaming devices from United Kingdom telecom Sky reported that their hardware stopped powe.....»»
Genome sequence analysis identifies new driver of antimicrobial resistance
Antibiotics are a lifesaving tool. Yet, due to their chronic overuse, microbes are evolving and developing immunity against them. As a result, once-effective medications can no longer stave off infections, complicating treatment and increasing mortal.....»»
Vampire Survivors evolution guide: all upgrades and weapon combos
No vampire can survive your power in Vampire Survivors once you master the art of evolving your weapons. This is a complicated task, so we'll break it down......»»
How digital wallets work, and best practices to use them safely
With the adoption of digital wallets and the increasing embedding of consumer digital payments into daily life, ensuring security measures is essential. According to a McKinsey report, digital payments are now mainstream and continually evolving, bri.....»»
Culture Capital: A documentary series unveiling the power of entrepreneurship
comcast rise In a rapidly evolving world, where innovation and perseverance are the cornerstones of success, a new documentary series is set to shine a light on the entrepreneurs who are redefining the business landscape—and growing their communiti.....»»
An Incredible Organism Is Evolving at Lightning Speed—Faster Than We Ever Imagined Possible
An Incredible Organism Is Evolving at Lightning Speed—Faster Than We Ever Imagined Possible.....»»
Apple regains crown as sole winner of American Satisfaction Index, HP passes Samsung
In 2023, Samsung broke Apple’s 20-year streak of winning first place in the American Customer Satisfaction Index for personal computers by forcing a tie. This year Apple has returned to ruling the category while HP won second, knocking Samsung down.....»»
Verimatrix XTD Network Monitoring provides real-time detection of malicious activities
Verimatrix intoduced its Verimatrix XTD Network Monitoring feature, expanding its suite of application cybersecurity solutions to combat evolving network-related threats. Verimatrix XTD has long been at the forefront of identifying and neutralizing m.....»»
Fivetran Hybrid Deployment keeps sensitive data within the customer’s environment
Fivetran announced Hybrid Deployment, a new solution that allows customers to securely run data pipelines within their own environment from the Fivetran managed platform, providing a single control plane to manage all data sources, whether they are c.....»»
Appeals court upholds prison sentence for irate service customer who refused to leave dealership
The customer blamed a faulty hood latch for a crash and wanted an Arkansas dealership to repair his vehicle for free......»»
AT&T fined $13M for data breach after giving customer bill info to vendor
AT&T data should have been deleted but remained in cloud for years before hack. Enlarge (credit: Getty Images | Ronald Martinez) AT&T agreed to pay a $13 million fine because it gave customer bill information to a vendor.....»»
Buick leans in to premium design for long-term sales growth
With the redesigned 2025 Enclave crossover, Buick has a fully overhauled product lineup and is seeking to generate brand awareness and customer consideration......»»
AirPods are having their Apple Watch moment
Some seriously impressive new health-related features are coming to AirPods Pro 2. The customer reach of these features will be especially great for the same reason Apple Watch impacts so many lives. more….....»»
Compliance frameworks and GenAI: The Wild West of security standards
In this Help Net Security interview, Kristian Kamber, CEO at SplxAI, discusses how security challenges for GenAI differ from traditional software. Unlike predictable software, GenAI introduces dynamic, evolving threats, requiring new strategies for d.....»»
Societal factors can shape how companies best respond after customers misbehave
From rule breaking and theft to verbal abuse and foul language, one customer's behavior can negatively affect another customer's experience. How hospitality businesses can best respond to instances of customer misbehavior can depend on the strictness.....»»
CNC & Laser Engraved Coin Bank: SainSmart Anniversary Project
To celebrate SainSmart’s anniversary, Windsor Woodcraft, a dedicated SainSmart customer, embarked on a creative project to design and build a wooden and acrylic coin bank. Using the Genmitsu PROVer XL 4030 V2 CNC machine and the Genmitsu L8 20.....»»
Q&A: Arctic capillaries—an eye-opening symptom in a swiftly changing landscape
As the pace of warming in the Arctic continues to surpass the global average, a complex and expansive network of capillary-like features is emerging across the landscape. These new and rapidly evolving features have the potential to accelerate change.....»»
Reassessing the stability of the Florida Current: New insights from 40 years of observations
There is growing scientific interest in quantifying how large-scale ocean circulation is evolving as part of a changing global climate. Of particular interest is the potential weakening of the Atlantic Meridional Overturning Circulation (AMOC)......»»
How human-led threat hunting complements automation in detecting cyber threats
In this Help Net Security interview, Shane Cox, Director, Cyber Fusion Center at MorganFranklin Consulting, discusses the evolving methodologies and strategies in threat hunting and explains how human-led approaches complement each other to form a ro.....»»
Why are we so fascinated with aliens?
Robert Smith is convinced the aliens have won. "The invasion has happened—it's all over," says the University of Alberta space historian who teaches a course on the history of extraterrestrials......»»