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Who Owns the Company"s Website?

Given how visible your website is, chances are many employees want to claim ownership, or try to influence the content and strategy of your website. Continue reading........»»

Source:  CmswireCategory: ItMay 26th, 2021Related News

A Return to the Office Strategy Every Business Should Consider

How can employers make the moments that matter along the employee journey positive experiences for everyone? Continue reading........»»

Source:  CmswireCategory: ItMay 26th, 2021Related News

A Recipe for Building Brand Value in an Era of Disruption

Marketing leaders are grappling with the question of how they can and should manage their brands in this disrupted world. Here are 10 strategies to get started. Continue reading........»»

Source:  CmswireCategory: ItMay 26th, 2021Related News

How Contact Center Agents Benefit From In-the-Moment Guidance

Using Real-Time Interaction Guidance for improved customer experiences, customer satisfaction and employee satisfaction. Continue reading........»»

Source:  CmswireCategory: ItMay 26th, 2021Related News

Microsoft Opens Teams to Third-Party Collaboration Apps and In-App Purchases

In a push to get more app developers building for Teams, Microsoft is opening up its APIs, Teams Store, and tools to what it calls collaborative apps. Continue reading........»»

Source:  CmswireCategory: ItMay 26th, 2021Related News

What the Post-COVID-19 Workplace Will Look Like

While many companies have talked up the virtues of working from home, many are preparing a return to the physical office. Here's what that will look like. Continue reading........»»

Source:  CmswireCategory: ItMay 25th, 2021Related News

CX Projects vs. CX Programs: Why CX Professionals Confuse the Two

Customer experience professionals often see CX programs as an end in and of themselves, rather than the sum of many well-designed projects. Continue reading........»»

Source:  CmswireCategory: ItMay 25th, 2021Related News

5 Essential Components of a Remote Job Listing

If you want to improve the quality and traction of your remote job postings, be sure to include these five essential components. Continue reading........»»

Source:  CmswireCategory: ItMay 25th, 2021Related News

6 Takeaways for Marketers From the 2021 Google I/O Conference

Google I/O conference was last week. Here are the major takeaways for marketers. Continue reading........»»

Source:  CmswireCategory: ItMay 25th, 2021Related News

Invoca Announced Its Acquisition of DialogTech

Invoca has announced its acquisition of DialogTech, an AI-powered call tracking and analytics solution for marketers. Continue reading........»»

Source:  CmswireCategory: ItMay 25th, 2021Related News

Balancing the Opportunities and Risks of Machine Learning

Machine learning-based systems bring the potential for business growth, but also carry some challenges and risks. Being aware of the latter is the first step. Continue reading........»»

Source:  CmswireCategory: ItMay 25th, 2021Related News

Google Debuts 3D Chat, Amazon Tackles Mental Health & More News

Google's Project Starline aims to revolutionize video chat, Stoke Talent streamlines freelancer management and more digital workplace news. Continue reading........»»

Source:  CmswireCategory: ItMay 24th, 2021Related News

Google Helps PayPal Speed Transformation, Zoom Adds New Events Platform, More News

Google and SAP help PayPal speed up digital transformation, Zoom adds Zoom all-in-one events platform, Klaviyo adds $3 million in funding and more CX news. Continue reading........»»

Source:  CmswireCategory: ItMay 24th, 2021Related News

Google Debuts Holographic Video Chat & Workspace Additions, Amazon Extends Mental Health Benefits & More News

Google's Project Starline aims to revolutionize video chat, Amazon tackles employee mental wellness & Stoke Talent streamlines freelancer management. Continue reading........»»

Source:  CmswireCategory: ItMay 24th, 2021Related News

What"s on the Radar of Marketing Leaders Today?

After more than 15 months of disruption, we asked marketing leaders where their focus was today. Here's what they had to say. Continue reading........»»

Source:  CmswireCategory: ItMay 24th, 2021Related News

How Creativity Fuels Digital Transformation

If you’re looking to bring some creativity to your digital transformation initiative, here are three ways to get started. Continue reading........»»

Source:  CmswireCategory: ItMay 24th, 2021Related News

4 Ways To Improve Your Customer Effort Score

The customer effort score is a business-critical metric and a key indicator of customer loyalty and retention. Improving it should be top of mind. Continue reading........»»

Source:  CmswireCategory: ItMay 24th, 2021Related News

Digital: The Great Accelerator of the Climate Emergency

The more I’ve researched, the more I’ve come to realize that digital is the great secret accelerator of the climate crisis. Continue reading........»»

Source:  CmswireCategory: ItMay 24th, 2021Related News

Google Helps PayPal Speed Transformation, Zoom adds New Events Platform, More News

Google and SAP help PayPal speed up digital transformation, Zoom adds Zoom all-in-one events platform, Klaviyo Adds 3M in Funding and more CX news. Continue reading........»»

Source:  CmswireCategory: ItMay 24th, 2021Related News

Is Agile Auditing the Latest Fad or a Really Great Practice?

If your organization is practicing agile internal auditing, is it practicing big A Agile or little a agile? Because there's a big difference between the two. Continue reading........»»

Source:  CmswireCategory: ItMay 21st, 2021Related News