Erik Smith: Evolving Alongside the Customer
Want to keep customer satisfaction high? Providing channels that your customers prefer is the first step. Continue reading........»»
Insurance companies sue Honda, N.Y. dealership to recoup payout from Pilot fire
Three insurance companies are suing American Honda Motor and a New York dealership to recoup more than $1 million they paid for damages caused when a service customer's parked vehicle caught fire......»»
Proofpoint helps organizations simplify governance of communication data
Proofpoint introduced its Digital Communications Governance (DCG) offering, bolstering its existing offerings in pace with the evolving modern data governance and enterprise archiving market. The new offering helps organizations simplify governance o.....»»
Ford dealer waives $20,000 repair bill for lawn-mowing charity
Anderson Ford in Lincoln, Neb., responded when it heard that Rodney Smith's van broke down while he was delivering free lawn mowers to teenagers around the country......»»
vCISO services thrive, but challenges persist
While 75% of service providers report high customer demand for vCISO functionality, a new Cynomi report reveals that only 21% are actively offering it—opening a window onto a growth area for service providers while emphasizing the growing centralit.....»»
The future of automotive cybersecurity: Treating vehicles as endpoints
The automotive industry is facing many of the same cybersecurity risks and threats that successful organizations in other sectors are up against, but it’s also battling some distinct ones. In this Help Net Security interview, Josh Smith, Principal.....»»
Wealth, power, and murder dominate the trailer for Monsters: The Lyle and Erik Menendez Story
Netflix released the official trailer for The Lyle and Erik Menendez Story, the next chapter in Ryan Murphy's Monster anthology series......»»
Bacteria able to overcome cost of vancomycin resistance in lab setting
Staphylococcus aureus has the potential to develop durable vancomycin resistance, according to a study published August 28, 2024, in the open-access journal PLOS Pathogens by Samuel Blechman and Erik Wright from the University of Pittsburgh, U.S.......»»
Researchers present a high-dimensional choice model for online retailing
In a new study, researchers developed a model that helps online retailers to more accurately predict customer purchases from a wide range of products in complex online shopping environments, reducing sales forecast errors by 10%–30% compared to tra.....»»
Dealership catches onto scammer, but plays along until cops arrest him
A video showing a customer taking delivery of two Kia Tellurides, then being arrested for allegedly using a fake driver's license, went viral on TikTok......»»
HYCU for Microsoft Entra ID provides organizations with automated, policy-driven backups
HYCU announced significant updates to its HYCU R-Cloud data protection platform that offers customers additional protection for their Identity and Access Management (IAM) solutions with support for Microsoft Entra ID. With this announcement, customer.....»»
Apple all-in on struggling Matter, to the detriment of HomeKit Accessory Protocol
Apple has privately and publicly pledged its support to new smart home standard Matter over its own HomeKit Accessory Protocol, but customer confusion and a staggered rollout has put the damper on widespread adoption.Apple tries to push Matter forwar.....»»
How to prioritize data privacy in core customer-facing systems
Evolving global data privacy regulations are keeping marketers on their toes. In April 2024, the American Privacy Rights Act (APRA) was introduced in the Senate. The proposed bill would create a federal consumer privacy framework akin to the GDPR, wh.....»»
CDK Global says employee, customer data safe after cyberattacks
CDK said third-party evaluations after the June 19 cyberattacks haven't revealed any theft of employee or customer data......»»
6 TV shows you need to watch in September 2024
Agatha All Along, The Penguin, and a new season of Monsters about Lyle and Erik Menendez are among six TV shows you need to watch in September 2024......»»
Samsung Galaxy Ultra Watch copies everything except Apple"s durability and customer service
About a month with the Galaxy Watch Ultra was enough for one user to see its action button fall off, and Samsung seems resistant to help despite being under warranty.Samsung Galaxy Watch Ultra defectSamsung revealed a new rugged smartwatch that borro.....»»
I just learned why the fastest VPN isn’t always the best option
Hotspot Shield is one of the fastest VPNs available, so I reviewed it to test the features, quality, privacy, and customer support......»»
Entrust KeyControl as a Service provides organizations with control of their cryptographic keys
Entrust unveiled KeyControl as a Service (KCaaS), providing organizations with control of their cryptographic keys while leveraging the benefits of the cloud. Existing key management solutions can lack advanced features required to meet evolving comp.....»»
Service tip: Use each customer"s data during phone calls to ensure meaningful engagement
Service-to-sales phone calls are a crucial touchpoint in any dealership's customer engagement strategy, says Kurt Philippsen, dealer relations manager at automotiveMastermind......»»
Customers can now extend AppleCare+ up to 45 days after it expires
Apple has recently increased the number of days a customer can extend their AppleCare+ coverage to 45 days, up from the previous 30.AppleCare+ plans can now be extended up to 45 days after they expire in Australia, Austria, Canada, Denmark, Finland,.....»»
Sonos CEO ‘faces the music’ in Reddit Q&A
Sonos CEO Patrick Smith joined a Reddit Q&A and answered some burning questions as the company continues to try to rectify a botched software rollout......»»