Erik Smith: Evolving Alongside the Customer
Want to keep customer satisfaction high? Providing channels that your customers prefer is the first step. Continue reading........»»
Evolving cloud threats: Insights and recommendations
Recently, IBM X-Force released its 2024 Cloud Threat Landscape Report. This uses incident data and insights to reveal how attackers successfully compromise organizations by leveraging adversary-in-the-middle (AITM) attacks to bypass multi-factor auth.....»»
Dealership service departments gain ground on independent shops in latest CDK service study
Dealership service departments saw a 14-point jump in customer satisfaction scores in the latest CDK Service Shopper study......»»
The 45 best Netflix drama shows right now (October 2024)
The best Netflix drama shows include Yellowjackets, The Lincoln Lawyer, Monsters: The Lyle and Erik Menendez Story, Heels, Fire Country, and many others......»»
Streaming subscription fees have been rising while content quality is dropping
Surveys show decline in customer satisfaction with what is available to stream. Subscription fees for video streaming services have been on a steady incline. But despite subscrib.....»»
Goldman Sachs to face CFPB fine over handling of Apple Card disputes
Goldman Sachs’ Apple Card nightmare continues to get worse. A new report today reveals that the Consumer Financial Protection Bureau is set to fine Goldman Sachs after an investigation into its customer service practices for Apple Card. The CFPB.....»»
Service departments leverage the latest AI-based technology to help grow revenue, increase customer satisfaction
The number of dealership service departments applying artificial intelligence is multiplying, with the technology performing everything from booking appointments to suggesting conversational language for business development center workers. The resul.....»»
The "Club Med" lesson: How service organizations can improve employee well-being and enhance the work experience
Researchers from Nanyang Technological University and EM Lyon have published a new Journal of Marketing study that describes how, under certain conditions, customer interactions can rejuvenate service employees......»»
Ford, Calif. dealership can"t coerce customer into arbitration over lemon law complaint, appeals court rules
Ford Motor Co. and the dealership that serviced a 2020 F-250 Super Duty can't force the pickup's owners to arbitrate their lemon law claim, a California appeals court ruled......»»
Forvia posts slightly lower Q3 sales, but wins new business from Chinese automakers
Forvia said it underperformed the local automotive production in China due to “customer mix evolution and start of productions delayed from 2024 to 2025.”.....»»
House of the Dragon star Matt Smith shares a concerning season 3 update
This definitely isn't the House of the Dragon season 3 update that fans have been waiting or hoping to hear......»»
Scientists untangle the challenging complexities of radiocarbon in ice cores
ANSTO scientists, Dr. Andrew Smith, Dr. Quan Hua and Dr. Bin Yang have contributed to a paper that elucidates how in situ cosmogenic radiocarbon (14C) is produced, retained and lost in the top layer of compacting snow (the "firn layer") and the shall.....»»
Connected vehicles and chargers use AI to combat hackers, improve customer experience
More than half of vehicles sold globally are connected, according to McKinsey & Co., and that is forecast to rise to 95 percent by the end of the decade. That connectivity gives hackers more targets......»»
City microbes surviving on disinfectants, research reveals
New research shows microbes in our cities are evolving to resist the very cleaners we use to eliminate them. It also identifies novel strains living in Hong Kong that were previously only found in Antarctic desert soil......»»
Overheard: Be transparent, build trust and sales will follow
A service adviser doesn't have to be a pushy salesperson to sell needed repairs or maintenance to a customer, said Darryl Terrell, service and parts director at Matt Bowers Ford in Metairie, La., on "The Multi-Point Inspection Podcast.".....»»
F&I tip: Be available by phone to the lender on stipulation deal
Dealership staff should be sure their indirect auto lending partners can reach them by phone when a deal is contingent on the customer providing stips......»»
Hands on: Clicks Keyboard for iPhone 16 Pro – Rebuilt on customer feedback [Video]
Clicks Keyboard for iPhone is back, and they’re pushing all the right buttons—literally. I had the chance to get hands-on with the latest model, and it’s clear that Clicks has done their homework. From ergonomics to extra features, here’s eve.....»»
Data Zoo ID Fraud & Risk Signals enhances fraud detection
Data Zoo launched its latest service, ID Fraud & Risk Signals. This new solution is designed to enhance customer identification and Know Your Customer (KYC) processes by providing deeper insights into fraud detection and risk assessment, helping busi.....»»
Space business is evolving fast—a new book provides much-needed insight
Space Business: Emerging Theory and Practice, a new book edited by Professor Arto Ojala, Professor of International Business at the University of Vaasa, Finland, and Professor William W. Baber, University of Kyoto, examines the space business, its bu.....»»
North America can seize EV leadership from China, GM battery chief says
The U.S. can seize global leadership on electric vehicle batteries as the customer base for EVs grows, said Kurt Kelty, General Motors' vice president of batteries......»»
Frontegg Flows simplifies customer identity processes
Frontegg launched Flows, a journey-time orchestration capability that uses generative AI to simplify the creation of advanced customer identity processes. As growing businesses emerge from startup mode and enter scale-up mode, their user identities s.....»»