Using Customer Journey Maps and Jobs to Be Done for a Better Customer Experience
Journey mapping is all about determining what matters to the customer, and not so much what you think matters for your customer. Continue reading........»»
How London’s Crystal Palace was built so quickly
New study finds it was the earliest-known building to use a standard screw thread. London's Great Exhibition of 1851 attracted some 6 million people eager to experience more than.....»»
NYT Strands hints, answers for October 4
The NYT Strands hints and answers you need to make the most of your puzzling experience. If you're reading this, you're looking for a little help playing Strands, the New York Times' elevated word-search game.Strands requires the player to perf.....»»
NYT"s The Mini crossword answers for October 4, 2024
Answers to each clue for the October 4, 2024 edition of NYT's The Mini crossword puzzle. The Mini is a bite-sized version of The New York Times' revered daily crossword. While the crossword is a lengthier experience that requires both knowledge.....»»
Chevy dealer recalls customer dinner he threw with Pete Rose
Pete Rose, who died Sept. 30, had dinner with customers of a Chevy dealership near Cincinnati as part of a 2010 campaign......»»
A new era of solar observation: International team produces global maps of coronal magnetic field
For the first time, scientists have taken near-daily measurements of the sun's global coronal magnetic field, a region of the sun that has only been observed irregularly in the past. The resulting observations are providing valuable insights into the.....»»
Outdoor businesses and venues could benefit from boosting birdsong sound biodiversity
Visitors to vineyards enjoyed their tours more when they heard enhanced sounds of diverse birdsong, new research has found. The findings from the University of East Anglia suggest that outdoor businesses could improve their customer experience by inv.....»»
New species of clearwing moth from Guyana discovered in Wales
A new species of moth has been described far away from home following a cross-continent detective journey that included Natural History Museum scientists from separate fields, a budding young ecologist with a knack for community science, a globe-trot.....»»
Patients Are Turning to Vibrators to Relieve Their Migraines
One billion people experience migraines, yet the perfect treatment is still out of reach. Can a vibrator offer a surprising solution?.....»»
Enveil enables organizations to securely train machine learning models
Enveil announced the expansion of the core technologies supported by its ZeroReveal Machine Learning product, an enhancement that will further broaden and diversify the range of customer-driven use cases the solution can address. By allowing customer.....»»
Cybersecurity jobs available right now: October 2, 2024
Applied Cybersecurity Engineer (Center for Securing the Homeland) MITRE | USA | Hybrid – View job details As an Applied Cybersecurity Engineer (Center for Securing the Homeland), you will apply interdisciplinary competencies in secure.....»»
New study maps Congo"s bai ecosystems in unprecedented detail
"Tropical rainforest" might conjure images of close-packed trees, dense humidity, and the din of animal calls. But rainforests host landscapes beyond that archetypal one, including vast, treeless clearings that seemingly appear out of nowhere......»»
Overheard: Own your mistakes, then make it right
Service departments should go out of their way to do something different for a customer who didn't receive top-notch care, said Mindi Williams, service manager at CMA's Colonial Subaru in Chesterfield, Va., on "CMA's Moving Lives Forward Podcast.".....»»
Veeam Recon Scanner identifies adversary tactics, techniques, and procedures
Veeam Software announced the addition of new Veeam Recon Scanner technology to Veeam Data Platform. This technology, developed by Coveware by Veeam, draws on years of experience in cyber-extortion incident response and the largest database of cyber i.....»»
Sonos completes internal review of app meltdown, details path forward
Sonos says it will be more methodical about updates, test more, and focus on customer experience as it continues to dig out from a catastrophic system update......»»
Port workers strike from Texas to Maine, threatening light-vehicle shipments
The strike could stop the flow of everything from food to automobiles at major ports, potentially jeopardizing jobs and stoking inflation weeks ahead of the U.S. presidential election......»»
Man who fell in hole at dealership while walking dog can pursue lawsuit, appeals court rules
The Mississippi Court of Appeals has reinstated a negligence suit by a service customer who fell into a hole while walking his dog on the grass alongside a Toyota store's driveway......»»
Boeing suppliers fear long-term jobs hit from strike
Boeing suppliers fear long-term jobs hit from strike.....»»
Reducing credential complexity with identity federation
In this Help Net Security interview, Omer Cohen, Chief Security Officer at Descope, discusses the impact of identity federation on organizational security and user experience. He explains how this approach streamlines credential management and enhanc.....»»
East Coast port strike looms as union, management trade wage offers
A strike could stop the flow of everything from food to automobiles at major ports, potentially jeopardizing jobs and stoking inflation weeks ahead of the U.S. presidential election......»»
Study tracks traveling population wave in Canada lynx
A new study by researchers at the University of Alaska Fairbanks's Institute of Arctic Biology provides compelling evidence that Canada lynx populations in Interior Alaska experience a "traveling population wave" affecting their reproduction, movemen.....»»