Overheard: Own your mistakes, then make it right
Service departments should go out of their way to do something different for a customer who didn't receive top-notch care, said Mindi Williams, service manager at CMA's Colonial Subaru in Chesterfield, Va., on "CMA's Moving Lives Forward Podcast.".....»»
Study finds influential textbooks labeled American actions as imperialist, contradicting American exceptionalism
The ideology of American exceptionalism has long held that the United States is and has been exceptional throughout its history, not making the same mistakes or perpetuating the same evils of other world powers. Yet a new study from the University of.....»»
Overheard: Celebrate milestones big and small to bring service shop together
"Every little thing can be celebrated — a good month [or] a troublesome car that finally leaves. Go out and buy some ice cream bars and say, 'Guys that Bronco's out of here, let's take a minute and celebrate.' When an employee goes through training.....»»
Overheard: Be transparent, build trust and sales will follow
A service adviser doesn't have to be a pushy salesperson to sell needed repairs or maintenance to a customer, said Darryl Terrell, service and parts director at Matt Bowers Ford in Metairie, La., on "The Multi-Point Inspection Podcast.".....»»
Overheard: Own your mistakes, then make it right
Service departments should go out of their way to do something different for a customer who didn't receive top-notch care, said Mindi Williams, service manager at CMA's Colonial Subaru in Chesterfield, Va., on "CMA's Moving Lives Forward Podcast.".....»»
Overheard: View your repair shop from the perspective of the customer
Shop owners should spend a couple hours each month thinking about how the customer perceives their repair facility, Lauralee Schmidt, co-owner of Schmidt Auto Care in Springboro, Ohio, said on the "Ratchet+Wrench Radio" podcast......»»
From cauldrons to cardigans—the lurking prejudices behind the name "Granny"
"Honestly, I can't wait to have grandkids and spoil them—but I don't want to be called "Granny.'" (overheard on the No. 96 tram in Melbourne).....»»
Overheard: What sparked a passion in Liza Borches for service and parts
Carter Myers CEO Liza Borches discussed her start in service and parts and why it remains her passion on the ‘Trailblaze Your Path' podcast......»»
Apple just proved it learned from the Touch Bar’s failure
Apple’s Touch Bar was a failure, but the iPhone 16’s new Camera Control shows that Apple has learned from its past mistakes in order to make something better......»»
Overheard: Rise in EV warranty work in service departments should spur new strategies
Warranty work on EVs is expected to increase. This should prompt new strategies for dealership service departments, said Jim Roche, CEO of warranty processing platform WarrCloud......»»
AI ruling on jobless claims could make mistakes courts can’t undo, experts warn
Nevada’s plan to let AI rule on unemployment claims is risky, experts warn. Enlarge (credit: Westend61 | Westend61) Nevada will soon become the first state to use AI to help speed up the decision-making process when ru.....»»
Technology classes at school can also teach skills for business and life: South African teachers share ideas
Starting and running your own business takes hard work and a can-do attitude. Typically, entrepreneurs are the kinds of people who can identify and solve problems innovatively, are willing to take risks and learn from mistakes......»»
“Disappointing”: Sonos CEO says old, user-preferred app can’t be re-released
Patrick Spence admits Sonos has made "painful mistakes" recently. Enlarge / Sonos' updated app was reportedly rushed out before the release of Sonos' Ace headphones (pictured). (credit: Sonos) Sonos' new app was launch.....»»
Study finds 94% of business spreadsheets have critical errors
A recent study has found that 94% of spreadsheets used in business decision-making contain errors, posing serious risks for financial losses and operational mistakes. This finding highlights the need for better quality assurance practices......»»
Overheard: Stressed in the shop? Start with breathing
Handling stress and anxiety in the service department begins with intentional breathing, said Joshua Taylor, author of "Wrench Turners Wellness Survey" on "FWRD: An EasyCare Podcast.".....»»
Professional misconduct can end a career—who should second chance?
We all make mistakes at work. And many factors can contribute to professional lapses, including fatigue, illness and lack of training or professional support. Usually we pick up the pieces and move on......»»
Google just announced 7 big Android updates. Here’s what’s new
Google's latest feature drop imagines you making PayPal transactions on a watch, controlling appliances from home screen widgets, and fixing message mistakes......»»
I’ve built hundreds of PCs. These are the mistakes I’ve regretted most
Even after building hundreds of PCs, I still make some careless mistakes. Here are the worst ones and what you can do to avoid them......»»
Self-critical perfectionism gnaws on students" well-being already in lower secondary school, says study
Young people's perfectionism is manifested as concern over their competence and fear of making mistakes......»»
Nvidia may have learned from its past VRAM mistakes
The latest leak about Nvidia's RTX 50-series spells good news for laptop gamers -- but only at certain budgets......»»
Prime Video looking to fix “extremely sloppy mistakes” in library, report says
Business Insider reports of inaccuracy concerns that could hurt viewership. Enlarge / Morfydd Clark is Galadriel in The Lord of the Rings: The Rings of Power. (credit: Amazon Studios) Subscribers lodged thousands of com.....»»