Overheard: Own your mistakes, then make it right
Service departments should go out of their way to do something different for a customer who didn't receive top-notch care, said Mindi Williams, service manager at CMA's Colonial Subaru in Chesterfield, Va., on "CMA's Moving Lives Forward Podcast.".....»»
Overheard: View your repair shop from the perspective of the customer
Shop owners should spend a couple hours each month thinking about how the customer perceives their repair facility, Lauralee Schmidt, co-owner of Schmidt Auto Care in Springboro, Ohio, said on the "Ratchet+Wrench Radio" podcast......»»
From cauldrons to cardigans—the lurking prejudices behind the name "Granny"
"Honestly, I can't wait to have grandkids and spoil them—but I don't want to be called "Granny.'" (overheard on the No. 96 tram in Melbourne).....»»
Overheard: What sparked a passion in Liza Borches for service and parts
Carter Myers CEO Liza Borches discussed her start in service and parts and why it remains her passion on the ‘Trailblaze Your Path' podcast......»»
Apple just proved it learned from the Touch Bar’s failure
Apple’s Touch Bar was a failure, but the iPhone 16’s new Camera Control shows that Apple has learned from its past mistakes in order to make something better......»»
Overheard: Rise in EV warranty work in service departments should spur new strategies
Warranty work on EVs is expected to increase. This should prompt new strategies for dealership service departments, said Jim Roche, CEO of warranty processing platform WarrCloud......»»
AI ruling on jobless claims could make mistakes courts can’t undo, experts warn
Nevada’s plan to let AI rule on unemployment claims is risky, experts warn. Enlarge (credit: Westend61 | Westend61) Nevada will soon become the first state to use AI to help speed up the decision-making process when ru.....»»
Technology classes at school can also teach skills for business and life: South African teachers share ideas
Starting and running your own business takes hard work and a can-do attitude. Typically, entrepreneurs are the kinds of people who can identify and solve problems innovatively, are willing to take risks and learn from mistakes......»»
“Disappointing”: Sonos CEO says old, user-preferred app can’t be re-released
Patrick Spence admits Sonos has made "painful mistakes" recently. Enlarge / Sonos' updated app was reportedly rushed out before the release of Sonos' Ace headphones (pictured). (credit: Sonos) Sonos' new app was launch.....»»
Study finds 94% of business spreadsheets have critical errors
A recent study has found that 94% of spreadsheets used in business decision-making contain errors, posing serious risks for financial losses and operational mistakes. This finding highlights the need for better quality assurance practices......»»
Overheard: Stressed in the shop? Start with breathing
Handling stress and anxiety in the service department begins with intentional breathing, said Joshua Taylor, author of "Wrench Turners Wellness Survey" on "FWRD: An EasyCare Podcast.".....»»
Professional misconduct can end a career—who should second chance?
We all make mistakes at work. And many factors can contribute to professional lapses, including fatigue, illness and lack of training or professional support. Usually we pick up the pieces and move on......»»
Google just announced 7 big Android updates. Here’s what’s new
Google's latest feature drop imagines you making PayPal transactions on a watch, controlling appliances from home screen widgets, and fixing message mistakes......»»
I’ve built hundreds of PCs. These are the mistakes I’ve regretted most
Even after building hundreds of PCs, I still make some careless mistakes. Here are the worst ones and what you can do to avoid them......»»
Self-critical perfectionism gnaws on students" well-being already in lower secondary school, says study
Young people's perfectionism is manifested as concern over their competence and fear of making mistakes......»»
Nvidia may have learned from its past VRAM mistakes
The latest leak about Nvidia's RTX 50-series spells good news for laptop gamers -- but only at certain budgets......»»
Prime Video looking to fix “extremely sloppy mistakes” in library, report says
Business Insider reports of inaccuracy concerns that could hurt viewership. Enlarge / Morfydd Clark is Galadriel in The Lord of the Rings: The Rings of Power. (credit: Amazon Studios) Subscribers lodged thousands of com.....»»
Elon Musk’s Grok keeps making up fake news based on X users’ jokes
X likely hopes to avoid liability with disclaimer that Grok "can make mistakes." Enlarge (credit: SOPA Images / Contributor | LightRocket) X's chatbot Grok is supposed to be an AI engine crunching the platform's posts to.....»»
Common mistakes to avoid when building a mini-ITX PC
Building a mini-ITX PC comes with challenges, and it's imperative to steer clear of these common mistakes before delving into the process......»»
Overheard: Lack of service adviser training prompted social media career
TikTok personality Chris Craig began making service-realted videos after noticing how a lack of training caused high turnover in service advisers, he said on the "Wrench Turners Podcast" hosted by Joshua Taylor......»»
Gemini bias fiasco reminds us that AI is no smarter than we make it
Google Gemini made some big image-generation mistakes but don't blame the AI......»»