Toast’s Aman Narang and BVP’s Kent Bennett on how customer obsession is everything
Toast has raised more than $900 billion and is reportedly valued at over $5 billion. But back in 2011, no one knew this startup would see such meteoric success. Toast has raised more than $900 billion and is reportedly valued at over $5 bil.....»»
DAT introduces AI-powered identity-verification solution
DAT Freight & Analytics introduced an AI-powered identity fraud detection and prevention platform through a partnership with Verosint, to help prevent the unauthorized use of customer login credentials and combat the growing threat of identity theft.....»»
Dealerships improve response times to customer website inquiries
Most major dealerships improved response times, but Ken Garff Automotive Group made the biggest gains......»»
Apple loses 20-year title as sole winner of the American Satisfaction Index
The American Customer Satisfaction Index (ACSI) is out with its 2023 study on electronics and household appliances. After Apple has been the sole winner of the personal computer category for 20 years straight, this year a rival has caught up and forc.....»»
Ping Identity introduces passwordless solution for better customer experiences
Ping Identity released PingOne for Customers Passwordless, a cloud solution that helps enterprises accelerate their passwordless initiatives and make the digital experiences for customers more convenient and seamless. PingOne for Customers Passwordle.....»»
How to Fix iOS 17 Battery Life Problems
How to Fix iOS 17 Battery Life Problems is a post by Adam Mills from Gotta Be Mobile. If you start noticing iOS 17 battery life problems on your iPhone, there are some steps you should take before contacting customer service. As we push away from App.....»»
Bold colors at the auto show reflect what the customer wants
The cool waning days of summer in Detroit provided a brilliant mirror of what consumers were thinking. That after three exhausting years of pandemic disruption, deprivation and anxiety, the auto market was suddenly awash in brighter colors......»»
Automated fraud protections tuned up to make Apple Savings withdrawals easier
After a tumultuous period between Apple and Apple Card partner Goldman Sachs involving Apple Savings customer withdrawals, the issues appear to be mostly solved with loosened anti-fraud protections.Apple's first savings account for customersShortly a.....»»
Apple releases report on geofence warrants and data requests
Apple released a report on Friday detailing government requests for customer data, specifically geofence warrants and how frequently the company has been asked to reveal data on its customer base.Credit: AppleIn a move toward greater transparency, Ap.....»»
Cadillac CT5 shoots for younger clientele with updated look, tech
Buyers of the car are older than the average Cadillac customer, and the brand aims to change that with new styling and a customizable 33-inch touchscreen......»»
iPhone 15 replaces Lightning port with USB-C
Apple today unveiled the iPhone 15 lineup, which notably replaces the Lightning connector with USB-C. This means customer no longer need proprietary cables to charge their iPhone or transfer data. , and are also used by most modern Android phones.....»»
HPE Aruba Networking enhancements improve network security for SMBs
HPE announced new product innovations to enable small and medium-sized businesses (SMBs) improve customer networks with faster speeds, increased capacity, and strengthened security. HPE Aruba Networking is introducing the Aruba Instant On AP22D, a Wi.....»»
"Overworked and unhappy" Apple Southampton store staff want to unionize
Staff at the Apple Southampton store have formally requested that management recognize their union, following Apple "eroding" customer service and staff conditions.Apple Southampton (Source: Apple)Once considered a symbol of how retail should be done.....»»
Apple TV+ removes seven day free trial offer in the UK
Apple has quietly ended a long-running new customer free trial offer for its streaming service, Apple TV+, in the UK. UK marketing pages for TV+ have today removed all mentions of the seven day free trial from ad copy. New customers can still subs.....»»
IBM partners with Salesforce to drive productivity and growth with generative AI
IBM and Salesforce announced a collaboration to help businesses worldwide across industries accelerate their adoption of AI for CRM. Together, the two companies support clients to revolutionize customer, partner and employee experiences, while helpin.....»»
Top AI Customer Experience Investments With Big Payoffs
How AI customer experience investments are transforming personalization, support and insights in customer engagement strategies. Continue reading........»»
The Future of Contact Centers: Leveraging Generative AI to Optimize Customer Care
A recent webinar hosted by Interactions explored how AI transforms contact centers and how ‘human-in-the-loop’ tech will make customers and agents happier. Continue reading........»»
Building Trust: CX, EX, AI and the Human Experience
The equation HX = CX + EX highlights the interconnectedness of customer experience and employee experience in shaping the broader human experience. Continue reading........»»
Why Embracing Technology-Driven Innovation Is Critical for Financial Institutions
Financial institutions must embrace technology-driven innovation to meet changing customer expectations and secure sensitive data. Continue reading........»»
Mastering the Future of Contact Centers: Navigating the AI Landscape
Discover the future of AI-driven contact centers and insights on blending tech with the human touch for unparalleled customer experiences. Continue reading........»»
The Art of Balancing Employee Experience and Customer Experience
Why CIOs, CMOs and others need to work together to fix integration challenges that impact employee experience and customer experience. Continue reading........»»