Toast’s Aman Narang and BVP’s Kent Bennett on how customer obsession is everything
Toast has raised more than $900 billion and is reportedly valued at over $5 billion. But back in 2011, no one knew this startup would see such meteoric success. Toast has raised more than $900 billion and is reportedly valued at over $5 bil.....»»
How "Totally Killer" tackles true crime
"Totally Killer" sends up true crime obsession with a murderous podcaster. Nahnatchka Khan explains why. On top of sending up beloved genres like slashers, '80s teen comedies, and time-travel flicks, Totally Killer also tackles a modern-day obs.....»»
Tracking emotions on social media to predict which posts go viral
It doesn't take a scientist to know that a Facebook post bursting with party popper emojis or angry face symbols gets more reactions and shares than a flat, factual account of a child's graduation or an airline's villainous customer service......»»
MOVEit data breach exposed personal data of 64M people; SEC investigating
A MOVEit data breach resulted in “at least” 64 million people having their personal data exposed by the failings of a company they’ve likely never heard of. The breach affected customer organizations ranging from Sony to the Louisiana Office.....»»
Gaming is mastering automation in player support | Helpshift
Helpshift's Digital Support Benchmark Report suggests many gaming companies are handling customer support with AI or automated processes. Helpshift's Digital Support Benchmark Report suggests many gaming companies are handling customer support wi.....»»
Pathlight CEO explains how its AI agents will perform customer research 24/7
Pathlight CEO and co-founder Alexander Kvamme delved into the advantages and hurdles of designing an AI system. Pathlight CEO and co-founder Alexander Kvamme delved into the advantages and hurdles of designing an AI system.Read More.....»»
Immuta and Starburst enhance integration for growing data mesh security and access demands
Immuta unveiled its latest enhancements to its integration with Starburst to help joint customers meet increasing data mesh security and access demands. This update comes as Immuta continues to see strong customer adoption with Starburst users, inclu.....»»
How to Improve Apple Watch Performance
How to Improve Apple Watch Performance is a post by Adam Mills from Gotta Be Mobile. Apple Watch suddenly running slow? Before you contact Apple customer service or look into buying a newer model, you should try and fix the issue on your own. As your.....»»
Airbnb study sheds light on whether incentivizing customer reviews makes a difference
New research focused on whether incentivizing would-be online reviewers to post reviews can make a difference for the seller has shed new light on the role those reviews play in sales and revenue outcomes......»»
CASEKOO Magic Stand Series for iPhone 15 lineup, hands-on video
In the saturated market of phone accessories, CASEKOO stands out with its unique, functional, and high-quality case designs. Hailing from Australia, the company has rapidly gained global brand awareness thanks to its commitment to customer satisfacti.....»»
Interview: Paperlike CEO talks about ongoing success & what the future of company entails
I have personally been a Paperlike customer since 2018. I bought my first iPad Pro in 2018 and my first accessory, besides the Apple Pencil, was a Paperlike screen protector. As someone who takes a lot of handwritten notes, I knew the best and only o.....»»
When rentals go wrong: Study explores sharing economy and ways to boost good customer behavior
Consumers are increasingly paying for temporary access to products and services through companies like Rent the Runway, Netflix, Airbnb, and Uber—creating an "access-based industry" that's expected to grow to $335 billion by 2025. But, in exchange.....»»
CEO: "Why I take customer service calls"
Andy Yen, founder and CEO of tech company Proton, explains why he sometimes takes customer calls......»»
Apple"s AR ambitions could expand into Personal Shopping and tech support sessions
Using hardware like Apple Vision Pro, future Apple Store Personal Shoppers could demonstrate devices to users, and show the products interactively within the customer's home.The familiar online Apple Store (rear iPhone) will always be with us, but we.....»»
NHTSA upgrades, expands Ford Bronco probe into ‘catastrophic engine failure"
NHTSA's Office of Defects Investigation upgraded the investigation to an engineering analysis after Ford provided evidence of 328 customer complaints, 487 warranty claims and 809 engine exchanges in 2021-22 Ford Bronco, Edge, Explorer and F-150 vehic.....»»
Journey partners with Webex by Cisco to enhance security for customer interactions
Journey announced its partnership with Webex by Cisco to streamline customer experience and enhance security for businesses that utilize Webex Contact Center. Journey’s integrated identify platform is now available to all Webex Contact Center c.....»»
PingSafe unveils MSSP partnership with Human Managed
PingSafe has unveiled a strategic partnership with Human Managed, providing data-driven and evidence-based security findings to improve the security posture of their extended customer base. Available now in Human Managed’s flagship Intelligence Dec.....»»
Apple pens memo to retail teams on how to manage FineWoven complaints: ‘A luxurious microtwill’
Apple’s new FineWoven cases for iPhone 15 are looking like a surefire flop so far. Now, in response to the blowback, Apple has sent a new memo to its retail employees with guidance on how to address customer questions on things like FineWoven’s d.....»»
Customer FineWoven complaints lead to threadbare response from Apple
An internal memo from Apple to retail employees offers little help regarding iPhone FineWoven case material complaints over durability and build quality.Apple's FineWoven caseApple has moved away from leather products in favor of a more sustainable F.....»»
Air Canada reports data breach, employee data affected
It's still unknown who stole internal Air Canada data, but we do know that customer information was not accessed......»»
T-Mobile reportedly suffers from its third data breach in 12 months [Update: T-Mobile retailer]
In more T-Mobile news surely to give you déjà, déjà, déjà vu, the company has reportedly fallen victim to its third data breach this year, with over 90GB of employee and customer information stolen. And if you aren’t keeping track, it’s the.....»»