The Future of Contact Centers: Leveraging Generative AI to Optimize Customer Care
A recent webinar hosted by Interactions explored how AI transforms contact centers and how ‘human-in-the-loop’ tech will make customers and agents happier. Continue reading........»»
Risk Aperture AI360 manages AI-specific vulnerabilities and threats
Risk Aperture launched AI360, a solution designed to address the growing cybersecurity risks posed by artificial intelligence (AI). AI360 leverages proprietary algorithms, predictive analytics, and machine learning to deliver actionable insights, he.....»»
Apple Intelligence isn"t hugely important, says an iPhone user survey done too early
The addition of AI features like Apple Intelligence are not impressive to consumers, a survey of Apple and Samsung smartphone owners claims, but the timing of the survey may have skewed the results.Image Playground, which survey respondents wouldn't.....»»
Collaborative power of AI and citizen science can advance Sustainable Development Goals
Citizen science and artificial intelligence (AI) offer immense potential for tackling urgent sustainability challenges, from health to climate change. Combined, they offer innovative solutions to accelerate progress on the UN Sustainable Development.....»»
Cost of retail crime up 40% over two years, Australian research shows
A new retail crime study has revealed escalating challenges for the retail sector, with shoplifting, employee theft, fraud and customer aggression rising to record levels......»»
What type of AI system best suits your management style?
As managers face more pressure in implementing artificial intelligence (AI) into the workflow, a study from researchers at Florida Atlantic University and two other schools offers insights to help managers adapt......»»
Meta thinks social media can protect us from deep fakes
Deep fakes are arguably the most dangerous aspect of AI. It’s now relatively trivial to create fake photos, audio, and even video. See below for deep fakes of Morgan Freeman and Tom Cruise, for example. But while social media has so far been use.....»»
Evasive Node.js loader masquerading as game hack
Malware peddlers are using NodeLoader, a loader written in Node.js, to foil security solutions and deliver infostealers and cryptominers to gamers. The malicious links in YouTube comments (Source: Zscaler ThreatLabz) Attackers leveraging the Node.js.....»»
Future Apple Watch Ultra might get satellite emergency messaging & hypertension detection
Apple's third-generation Apple Watch Ultra is expected sometime in 2025, and is rumored to include satellite messaging, along with some form of hypertension monitoring.The Apple Watch Ultra third-gen should arrive in 2025 with new features.The upgrad.....»»
Sonos Sub 4 review: A minor update helps future proof the high-end subwoofer
Sonos didn't change its iconic look when it introduced the new Sub 4, but its minor tweaks help ensure the powerful subwoofer remains at top form for years to come.Sonos Sub 4 review: A new top contenderThe new flagship subwoofer from Sonos debuted i.....»»
How companies can address bias and privacy challenges in AI models
In this Help Net Security interview, Emre Kazim, Co-CEO of Holistic AI, discusses the need for companies to integrate responsible AI practices into their business strategies from the start. He explores how addressing issues like bias, privacy, and tr.....»»
Deepfakes and AI attacks are worker"s biggest security worries
Workers are more concerned about AI-backed cyberthreats and deepfakes, with many having experienced them first-hand......»»
Analysis: Apple not likely to enter the foldable market before 2027
Despite a seeming lack of consumer interest, Apple continues to plow ahead in researching future foldable iPhones, iPads, and Macs that could see the light of day as soon as late 2026.If Apple can develop a durable folding iPhone, it could take that.....»»
iOS 18.2’s new Mail app is nice, but I disabled one of its main features
With iOS 18.2, Apple introduced an all new Mail app. It introduced mail categorization, a fresh coat of paint, contact photos/business logos for conversations, a new system for grouping emails, and more. All of that sounded nice when it was unveiled.....»»
Future Apple Watch Ultra rumored to get satellite communications & hypertension detection
Apple's third-generation Apple Watch Ultra is expected sometime in 2025, and is rumored to include satellite messaging, along with some form of hypertension monitoring.The Apple Watch Ultra third-gen should arrive in 2025 with new features.The upgrad.....»»
Identity fraud attacks using AI are fooling biometric security systems
AI-driven identity fraud surges, with deepfake technology complicating verification processes......»»
Indie App Spotlight: ‘TechniCalc’ is a comprehensive calculator with a clean interface
Welcome to Indie App Spotlight. This is a weekly 9to5Mac series where we showcase the latest apps in the indie app world. If you’re a developer and would like your app featured, get in contact. TechniCalc is a fully featured calculator app.....»»
ChatGPT vs. Perplexity: battle of the AI search engines
ChatGPT Search and Perplexity stand at the forefront of AI-enhanced web search, but which one is best?.....»»
Schools targeted with AI learning apps despite experts" doubts
Apps infused with AI are being marketed to schools across the world and governments are rushing to embrace the technology, despite experts raising serious doubts......»»
I tested Google Gemini and Apple Intelligence. Here’s which one you should use
Apple Intelligence and Google Gemini have adopted different strategies for integrating AI into our smartphones......»»
Some iPhone users report overheating when using Apple Intelligence
Some iOS 18.2 users have reported concerning amounts of heat generation while using Image Playground and other AI-features......»»