The Future of Contact Centers: Leveraging Generative AI to Optimize Customer Care
A recent webinar hosted by Interactions explored how AI transforms contact centers and how ‘human-in-the-loop’ tech will make customers and agents happier. Continue reading........»»
Google teases smart glasses with amazing Project Astra update
Google's exciting Project Astra computer vision-aided AI assistant has been updated, and the company has teased it's working on smart glasses to go with it......»»
Apple rumored to work with Broadcom on first server chip for AI, putting conversational Siri timeline in focus
In a heavily paywalled article, The Information reports that Apple is partnering with Broadcom to develop a new AI chip specifically designed for server use. Apple currently runs Apple Intelligence through its M-series chips on its servers through a.....»»
Apple may be partnering with Broadcom to make AI processors for servers
To power its Apple Intelligence servers, Apple is now said to be at least in part working with Broadcom on a new processor design.Siri icon in a datacenterApple makes much of how Apple Intelligence works on-device, but it's also clear that there are.....»»
AI algorithm intensifies gold ion collisions at near-light speed
At Brookhaven National Laboratory's (BNL's) Relativistic Heavy Ion Collider (RHIC), billions of gold ions race through magnets at nearly the speed of light. Thousands of times per second, they collide head-on, breaking into smaller particles that rev.....»»
Adoption of AI calls for new kind of communication competence from sales managers
Artificial intelligence, AI, is rapidly transforming work also in the financial sector. A recent study conducted at the University of Eastern Finland explored how integrating AI into the work of sales teams affects the interpersonal communication com.....»»
DOJ forced Apple to hand over customer call and message data without the required authorization
An official government report has concluded that the Trump-era Department of Justice (DOJ) did not obtain the required authorizations before demanding customer call and message data from Apple and others. It also failed to obtain authorization fro.....»»
CyTwist’s detection engine combats AI-generated malware
CyTwist launches its patented detection engine to combat the insidious rise of AI-generated malware. Enhancing an organization’s existing security stack, CyTwist’s solution profiles threat actors using field-proven counterintelligence met.....»»
Can"t find the promised AI features on your new Kindle Scribe? Here"s why
AI Summary and handwriting recognition aren't technically available on the 2024 Kindle Scribe outside the US yet, but there are ways around the restriction......»»
Acer Swift Go 14 AI review: fast, long-lasting, and affordable
The Acer Swift Go 14 AI leverages Qualcomm's Snapdragon X and an attractive price to create a fast, long-lasting laptop that's easy to recommend......»»
AI company trolls San Francisco with billboards saying “stop hiring humans”
Company boasts "AI workers" that never complain about work-life balance. Since the dawn of the generative AI era a few years ago, the march of technology—toward what tech compan.....»»
OnePlus 13 vs. Samsung Galaxy S25 Ultra: What does the future hold?
The OnePlus 13 and Samsung Galaxy S25 Ultra are two of the best phones launching in 2025. One emerges as the better choice, based on current rumors......»»
Predicting atomic structures proves useful in energy and sustainability
Researchers at Lawrence Livermore National Laboratory (LLNL) have developed a new approach that combines generative artificial intelligence (AI) and first-principles simulations to predict three-dimensional atomic structures of highly complex materia.....»»
Seals" iceberg strategies: Navigating icy habitats for survival
Harbor seals in icy regions use icebergs shed by glaciers as safe platforms to give birth, care for young and molt. New research finds that as glaciers change with the climate, the resulting changes in size, speed and number of icebergs affect seals'.....»»
Apple Watch Ultra 3 may new lifesaving feature
Mark Gurman reports for Bloomberg about a potential Apple Watch Ultra 3 feature that could next year that could be lifesaving. Gurman’s reporting also includes a status update on ongoing health and safety features for future Apple Watches that are.....»»
The Talos Principle: Reawakened adds new engine, looks, and content to a classic
The game that was asking lots of questions about AI ethics 10 years ago is back. Are humans just squishy machines? Can an artificially intelligent robot create a true moral compas.....»»
Horizon3.ai NodeZero Insights enables executives to visualize changes in their security posture
Horizon3.ai launched NodeZero Insights, a platform designed for security leaders, CIOs, CISOs and practitioners. This new solution delivers real-time dashboards to measure, track and strengthen an organization’s security posture over time. NodeZero.....»»
Half of Apple developers have doubts about making Apple Vision Pro apps
In its latest annual developer survey, Setapp reports that almost 50% of developers are uncertain about whether to support the Apple Vision Pro, but 60% are adding AI features.Apple's visionOS menu system — image credit: AppleIn its 2023 survey, Se.....»»
The death of a robot designed for autistic children proves Apple"s on-device AI is the right path
The Moxie robot that used cloud processing for a large language model was designed to be a companion and education tool for autistic children, and it's being unceremoniously shut down by the owners. This absolutely insensitive and destructive move pr.....»»
Apple Vision Pro named innovation of the year, beating transparent TVs and AI cheese
Popular Science has crowned Apple's Apple Vision Pro as 2024's greatest innovation, in a report that also honors everything from a transparent TV to AI-formulated vegan cheese.Apple Vision ProIt's expensive to buy — and to build, too — and Apple.....»»
Box users gain Adobe Express AI image editing features with new partnership
Adobe and Box have partnered to simplify business workflows for users by providing Firefly AI image editing within the Box content management environment.Adobe teams up with BoxUsers already had the option to access Box files from Adobe Creative Clou.....»»