Pandemic 2.0: Rethink Your Customer Engagement
Though we may not know what's next, we can celebrate the innovations that help us connect and experiment with new ways to engage our professional relationships. Continue reading........»»
AT&T fined $13M for data breach after giving customer bill info to vendor
AT&T data should have been deleted but remained in cloud for years before hack. Enlarge (credit: Getty Images | Ronald Martinez) AT&T agreed to pay a $13 million fine because it gave customer bill information to a vendor.....»»
Buick leans in to premium design for long-term sales growth
With the redesigned 2025 Enclave crossover, Buick has a fully overhauled product lineup and is seeking to generate brand awareness and customer consideration......»»
Get back to the office, Amazon tells its workers
Amazon has told its employees to come to the office five days a week as it seeks to end the hybrid working style brought in as a result of the pandemic......»»
AirPods are having their Apple Watch moment
Some seriously impressive new health-related features are coming to AirPods Pro 2. The customer reach of these features will be especially great for the same reason Apple Watch impacts so many lives. more….....»»
Exceptional new fish fossil sparks a rethink of how Earth"s geology drives evolution
Coelacanths are deep-sea fish that live off the coasts of southern Africa and Indonesia and can reach up to two meters in length. For a long time, scientists believed they were extinct......»»
Scientific jargon, entrenched teaching methods and student roles stifle science engagement, study says
Just as Danish school kids get to test their hands at science in earnest they come face to face with entrenched teaching methods, coded language and a no-error culture. New research from the University of Copenhagen shows that students get locked int.....»»
Societal factors can shape how companies best respond after customers misbehave
From rule breaking and theft to verbal abuse and foul language, one customer's behavior can negatively affect another customer's experience. How hospitality businesses can best respond to instances of customer misbehavior can depend on the strictness.....»»
CNC & Laser Engraved Coin Bank: SainSmart Anniversary Project
To celebrate SainSmart’s anniversary, Windsor Woodcraft, a dedicated SainSmart customer, embarked on a creative project to design and build a wooden and acrylic coin bank. Using the Genmitsu PROVer XL 4030 V2 CNC machine and the Genmitsu L8 20.....»»
More Indians than ever are going on holiday abroad. Where are they heading and why?
Travel is on the rise again. According to the UN's tourism agency, international travel for all purposes reached 97% of its pre-pandemic level in the first quarter of 2024. In some regions such as Africa and Europe, arrivals are already surpassing th.....»»
Researcher examines model to foster just and equitable youth engagement in residential facilities
Recent research by Andrew Nalani, a faculty member at Vanderbilt Peabody College of education and human development, examines the viewpoints of youth care workers in juvenile residential facilities and their desires for fostering more just and equita.....»»
$1.6M in 401(k)s at 58: Is It Time to Rethink Roth Contributions?
$1.6M in 401(k)s at 58: Is It Time to Rethink Roth Contributions?.....»»
Insurance companies sue Honda, N.Y. dealership to recoup payout from Pilot fire
Three insurance companies are suing American Honda Motor and a New York dealership to recoup more than $1 million they paid for damages caused when a service customer's parked vehicle caught fire......»»
Virtual learning linked to rise in chronic absenteeism, study finds
Since the COVID-19 pandemic, rates of chronic absenteeism have nearly doubled across the nation for students in kindergarten through grade 12......»»
vCISO services thrive, but challenges persist
While 75% of service providers report high customer demand for vCISO functionality, a new Cynomi report reveals that only 21% are actively offering it—opening a window onto a growth area for service providers while emphasizing the growing centralit.....»»
Study finds program boosts cognitive engagement of students with language and attention difficulties
A new study has found high school students with disabilities impacting language and information processing were able to better comprehend content when teachers adopted evidence-based strategies to increase the accessibility of classroom teaching......»»
Examining experiences of the pandemic requires a more critical eye, says researcher
The coronavirus pandemic was, in many ways, a unique period whose impacts are still being seen and felt today. The effects of the pandemic live on in people's memories, fears, hopes, and bodies......»»
Perception and deception in times of crisis: Characteristics of messages and sources that allow information to spread
The COVID-19 pandemic not only gave us a global health crisis but also an infodemic, a term coined by the World Health Organization (WHO) to describe the overwhelming flood of information—both accurate and misleading—that inundated media channels.....»»
Researchers present a high-dimensional choice model for online retailing
In a new study, researchers developed a model that helps online retailers to more accurately predict customer purchases from a wide range of products in complex online shopping environments, reducing sales forecast errors by 10%–30% compared to tra.....»»
Guest commentary: Surge in leasing numbers an opportunity for dealers
While leasing as a whole appears to be bouncing back, it is not yet attracting first-time lessees at a rate commensurate to that before the pandemic......»»
Dealership catches onto scammer, but plays along until cops arrest him
A video showing a customer taking delivery of two Kia Tellurides, then being arrested for allegedly using a fake driver's license, went viral on TikTok......»»