Never Say No to a Customer
It’s not always about saying “yes” to every customer request. However, not using the word “no” can make a big impact. Continue reading........»»
Enveil enables organizations to securely train machine learning models
Enveil announced the expansion of the core technologies supported by its ZeroReveal Machine Learning product, an enhancement that will further broaden and diversify the range of customer-driven use cases the solution can address. By allowing customer.....»»
Overheard: Own your mistakes, then make it right
Service departments should go out of their way to do something different for a customer who didn't receive top-notch care, said Mindi Williams, service manager at CMA's Colonial Subaru in Chesterfield, Va., on "CMA's Moving Lives Forward Podcast.".....»»
Sonos completes internal review of app meltdown, details path forward
Sonos says it will be more methodical about updates, test more, and focus on customer experience as it continues to dig out from a catastrophic system update......»»
Man who fell in hole at dealership while walking dog can pursue lawsuit, appeals court rules
The Mississippi Court of Appeals has reinstated a negligence suit by a service customer who fell into a hole while walking his dog on the grass alongside a Toyota store's driveway......»»
There’s a big Verizon outage right now. Here’s what you need to know
If you are a Verizon Wireless customer, you may be experiencing service issues, including ones affecting data, phone calls, and text messages......»»
SpaceX’s Starlink service just hit a new customer milestone
Four years after going online, SpaceX's internet-from-space Starlink service now reaches 4 million customers globally, it was announced on Thursday......»»
Overheard: View your repair shop from the perspective of the customer
Shop owners should spend a couple hours each month thinking about how the customer perceives their repair facility, Lauralee Schmidt, co-owner of Schmidt Auto Care in Springboro, Ohio, said on the "Ratchet+Wrench Radio" podcast......»»
F&I tip: Make a connection before you start your pitch
Finance and insurance managers should try to get to know the customer before they start selling, said Jimmy Magee, general manager of Audi Turnersville in New Jersey. "You can find out what the most important things will be to them by having a short.....»»
Why new antivirus software may have just installed itself on your PC
After facing a ban in the United States, Russian antivirus company Kaspersky has deleted and replaced its software on customer PCs......»»
“A total lump of… ”: Customer frustration as ISP’s smart TVs won’t turn on
Problems with UK Sky hardware started Thursday, seem partially fixed. Enlarge (credit: Sky) Hundreds of owners of smart TVs and streaming devices from United Kingdom telecom Sky reported that their hardware stopped powe.....»»
Apple regains crown as sole winner of American Satisfaction Index, HP passes Samsung
In 2023, Samsung broke Apple’s 20-year streak of winning first place in the American Customer Satisfaction Index for personal computers by forcing a tie. This year Apple has returned to ruling the category while HP won second, knocking Samsung down.....»»
Fivetran Hybrid Deployment keeps sensitive data within the customer’s environment
Fivetran announced Hybrid Deployment, a new solution that allows customers to securely run data pipelines within their own environment from the Fivetran managed platform, providing a single control plane to manage all data sources, whether they are c.....»»
Appeals court upholds prison sentence for irate service customer who refused to leave dealership
The customer blamed a faulty hood latch for a crash and wanted an Arkansas dealership to repair his vehicle for free......»»
AT&T fined $13M for data breach after giving customer bill info to vendor
AT&T data should have been deleted but remained in cloud for years before hack. Enlarge (credit: Getty Images | Ronald Martinez) AT&T agreed to pay a $13 million fine because it gave customer bill information to a vendor.....»»
Buick leans in to premium design for long-term sales growth
With the redesigned 2025 Enclave crossover, Buick has a fully overhauled product lineup and is seeking to generate brand awareness and customer consideration......»»
AirPods are having their Apple Watch moment
Some seriously impressive new health-related features are coming to AirPods Pro 2. The customer reach of these features will be especially great for the same reason Apple Watch impacts so many lives. more….....»»
Societal factors can shape how companies best respond after customers misbehave
From rule breaking and theft to verbal abuse and foul language, one customer's behavior can negatively affect another customer's experience. How hospitality businesses can best respond to instances of customer misbehavior can depend on the strictness.....»»
CNC & Laser Engraved Coin Bank: SainSmart Anniversary Project
To celebrate SainSmart’s anniversary, Windsor Woodcraft, a dedicated SainSmart customer, embarked on a creative project to design and build a wooden and acrylic coin bank. Using the Genmitsu PROVer XL 4030 V2 CNC machine and the Genmitsu L8 20.....»»
Insurance companies sue Honda, N.Y. dealership to recoup payout from Pilot fire
Three insurance companies are suing American Honda Motor and a New York dealership to recoup more than $1 million they paid for damages caused when a service customer's parked vehicle caught fire......»»
vCISO services thrive, but challenges persist
While 75% of service providers report high customer demand for vCISO functionality, a new Cynomi report reveals that only 21% are actively offering it—opening a window onto a growth area for service providers while emphasizing the growing centralit.....»»