Measuring CX: Why You"re Doing It All Wrong
We get lost in CX metrics acronym bingo, and use these as the defining standard of our CX program. There's a better way. Continue reading........»»
“Something has gone seriously wrong,” dual-boot systems warn after Microsoft update
Microsoft said its update wouldn't install on Linux devices. It did anyway. Enlarge (credit: Getty Images) Last Tuesday, loads of Linux users—many running packages released as early as this year—started reporting the.....»»
Victorian technology for measuring the weather is still remarkably accurate
A small, white box with horizontal slats is a familiar sight at weather stations around the UK, and around the world......»»
Sonos, software, and Stockholm syndrome: what went wrong in 2024
A botched app and platform update in May 2024 led Sonos to delay two new products, and cost the company tens of millions of dollars. That's just for starters......»»
TikTok says DoJ"s China-link claims are overblown
TikTok's continued fighting with the United States government has the video app insisting that the Department of Justice has got it wrong when it comes to its association with China.The law puts TikTok in danger in the United States. TikTok is curren.....»»
I’m so disappointed with the Google Pixel 9 phones
Google's Pixel 9 range is the widest yet, but is it the most varied? I don't think so, and I can see where Google went wrong......»»
Researchers identify body"s "quality control" regulator for protein folding, could lead to targeted treatments
Anyone who's tried to neatly gather a fitted sheet can tell you: folding is hard. Get it wrong with your laundry and the result can be a crumpled, wrinkled mess of fabric, but when folding fails among the approximately 7,000 proteins with an origami-.....»»
Historic fires trapped in Antarctic ice yield key information for climate models
Researchers from the University of Cambridge and the British Antarctic Survey tracked fire activity over the past 150 years by measuring carbon monoxide trapped in Antarctic ice. This gas is released, along with smoke and particulates, by wildfires,.....»»
Readers trust journalists less when they debunk rather than confirm claims
Pointing out that someone else is wrong is a part of life. And journalists need to do this all the time—their job includes helping sort what's true from what's not. But what if people just don't like hearing corrections?.....»»
CrowdStrike engages external experts, details causes of massive outage
CrowdStrike has published a technical root cause analysis of what went wrong when a content update pushed to its Falcon sensors borked over 8.5 million Windows machines around the world on July 19, and has confirmed that it has hired two unnamed thir.....»»
One amazing photo showed me what’s wrong with Samsung’s cameras
When I took the Galaxy Z Fold 6 and another folding phone to a car event, one photo showed me where Samsung is going wrong with its cameras......»»
The Amazon Fire 8 tablet is cheaper than it was on Prime Day
For a cheap tablet, you can't go wrong with the Amazon Fire HD 8 tablet and it's currently on sale at a huge discount at Best Buy......»»
AI Studio lets Instagram users create AI versions of themselves
Meta has launched AI Studio, a tool which allows Instagram users to create AI versions of themselves. The resulting AI can then chat with your followers on your behalf, an idea which couldn’t possibly go horribly wrong … more….....»»
New methods predict tipping points for alpine permafrost loss
If the bedrock in the Alps no longer remains permanently frozen, rockfalls may occur more frequently. By measuring electrical resistivity in the ground, researchers can now better understand why this happens......»»
Samsung Galaxy Ring vs. Galaxy Watch 7: don’t buy the wrong one
Two new Samsung wearables look completely different. But are they? Here's our comparison of the Galaxy Ring and Galaxy Watch 7......»»
Week in review: CrowdStrike-triggered outage insights, recovery, and measuring cybersecurity ROI
Here’s an overview of some of last week’s most interesting news, articles, interviews and videos: Microsoft releases tool to speed up recovery of systems borked by CrowdStrike update By now, most people are aware of – or have been personally af.....»»
Sonos CEO offers software mea culpa: ‘We know we have work to do’
More than two months after a major app revamp that went horribly wrong, Sonos CEO Patrick Spence has issued an apology to the company's customers......»»
This year’s big AT&T outage was worse than we thought
The massive AT&T outage in February was much more serious than previously thought, according to an FCC report laying out everything that went wrong......»»
Figma explains why AI kept making copies of Apple’s Weather app
Earlier this month, after Figma AI debuted as a set of tools for aiding designers’ process, things quickly went wrong. A designer asked Figma AI’s ‘Make Design’ feature to help him design a weather app, and on every one of his multiple tries,.....»»
In China, property rights take wrong turn
China's economy, long an engine of world growth, has been sputtering lately. During the second quarter of 2024, it grew at an annual rate of 4.7%—down from an average 7% a year during the past decade. For the next two years, the International Monet.....»»
Boeing is closer to understanding thruster failures on its first astronaut flight with latest test
Boeing is closer to understanding what went wrong with its astronaut capsule in orbit, now that testing is complete on a spare thruster here on Earth......»»