How to Improve the Call Center Customer Experience
Understanding your customers, listening to feedback and empowering employees with the right technology will go a long way to satisfying customer needs. Continue reading........»»
Undisclosed HomeKit flaw used by Cellebrite to attack Serbian journalists
Apple's HomeKit is under scrutiny, as Serbian authorities are suspected of exploiting it to install Pegasus spyware without any user interaction at all.MalwareReported by Amnesty International, at the center of the spyware campaign are two tools —.....»»
Why do we get headaches from drinking red wine?
It's not the tannins or sulfites after all. Medical accounts of red wine headaches go back to Roman times, but the experience is likely as old as winemaking—something like 10,00.....»»
Simulation sheds light on Earth"s magnetic field generation while advancing neuromorphic computing
How does the Earth generate its magnetic field? While the basic mechanisms seem to be understood, many details remain unresolved. A team of researchers from the Center for Advanced Systems Understanding at the Helmholtz-Zentrum Dresden-Rossendorf, Sa.....»»
Scientists propose strategy for increasing rice yield while reducing fertilizer use
Researchers from the Research Center for Eco-Environmental Sciences (RCEES) of the Chinese Academy of Sciences have developed a sustainable technology to selectively reduce nitrate to ammonium. This innovation delivers three benefits: It increases ri.....»»
Why does red wine cause headaches? Research points to a compound found in the grapes" skin
Medical accounts of red wine headaches go back to Roman times, but the experience is likely as old as winemaking—something like 10,000 years. As chemists specializing in winemaking, we wanted to try to figure out the source of these headaches......»»
Anthropologists call for tracking and preservation of human artifacts on Mars
Are human spacecraft, landers, rovers and other space-exploration debris little more than trash littering the surface of Mars, or the modern equivalent of Clovis points—treasured artifacts marking Homo sapiens' lust for new frontiers?.....»»
Cost of retail crime up 40% over two years, Australian research shows
A new retail crime study has revealed escalating challenges for the retail sector, with shoplifting, employee theft, fraud and customer aggression rising to record levels......»»
Google Maps now relies on dash cam footage for improvements
It seems that to improve Google Maps, Google is relying on dash cam footage which could help make the service a lot better. The post Google Maps now relies on dash cam footage for improvements appeared first on Phandroid. Google relies on.....»»
EV drivers are not going back to gas cars, global survey says
Nearly all current owners of EVs are either satisfied with the experience, and 92% of them plan to buy another EV, according to a global survey. .......»»
WhatsApp for iPhone will soon have its own call dialer
It’s been a while since WhatsApp introduced the ability to make audio and video calls in the app. To make this process even easier, Meta has been experimenting with a new call dialer built into WhatsApp for iPhone that will let users call people wh.....»»
‘Better Call Santa’ lets your children talk to Santa thanks to AI
Christmas is almost here, and although it’s already a magical time, technology can certainly help make this time of year even more special. With that in mind, an app called “Better Call Santa” lets you arrange a call with Santa for your childre.....»»
Sony WH-1000XM4 headphones are down to just $200
Experience active noise-cancelling like never before with the Sony WH-1000XM4 Wireless Headphones, now on sale for just $200!.....»»
Fun for the holidays: This Sony PSVR2 bundle is $250 off
The Sony PlayStation VR2 Horizon Call of the Mountain bundle is down to just $350 right now at Best Buy. Here's why it's a good buy......»»
F1 Arcade trip report: Great sims make for a compelling experience
It's like Top Golf, but with F1 simulators instead. Formula 1’s recent popularity still feels a little strange to longtime fans of the sport, particularly in the US, where it h.....»»
AI tool enhances wildlife image analysis for climate change insights
A new AI image tool could aid the development of algorithms to analyze wildlife images to help improve understanding of how species around the world are responding to climate change, a study suggests......»»
Creating a global map of different physics laboratory classes
Physics lab courses are vital to science education, providing hands-on experience and technical skills that lectures can't offer. Yet, it's challenging for those in Physics Education Research (PER) to compare course to course, especially since these.....»»
Unhappy with One UI 7 animations? Samsung says they’re going to get better
The One UI 7 beta has been out for about a week, but fans report sluggish animations and a less-than-pleasant user experience......»»
Hydrogen"s dual nature helps reveal hidden catalytic processes
Microorganisms have long used hydrogen as an energy source. To do this, they rely on hydrogenases that contain metals in their catalytic center. In order to use these biocatalysts for hydrogen conversion, researchers are working to understand the cat.....»»
WhatsApp announces improvements to audio and video calls
WhatsApp on Thursday announced a series of improvements coming soon to audio and video calls just in time for the holiday season. According to Meta, users can expect better call quality, as well as some other new features – so read on as we detail.....»»
Report: AT&T, Verizon aren’t notifying most victims of Chinese call-records hack
Telcos reportedly aren't telling users about call metadata taken in Chinese hack. AT&T and Verizon reportedly are not notifying most customers whose call records were stolen in th.....»»