How to Improve the Call Center Customer Experience
Understanding your customers, listening to feedback and empowering employees with the right technology will go a long way to satisfying customer needs. Continue reading........»»
Sony is “the brand to beat” for ANC, and its XM5 headphones are $100 off
Experience unparalleled audio and some of the best active noise-cancelling with the Sony WH-1000XM5 headphones, now on sale for $300 through select retailers......»»
AI model forecasts product trends, enhances online shopping experience
Online retail platforms are increasingly becoming a dumping ground for low-quality products—which, over time, only serves to tarnish the retailer's reputation and dent sales. But new research from a team of business scholars at University of Illino.....»»
Call to ban Apple Intelligence summary feature after Luigi Mangione error
The Apple Intelligence summary feature should be banned after it falsely claimed that Luigi Mangione had shot himself, says Reporters Sans Frontières (RSF). The non-profit body advises the United Nations, Council of Europe, and other governmental.....»»
NetSPI introduces external attack surface management solutions
NetSPI introduced three tiers of external attack surface management (EASM) solutions, delivered through the The NetSPI Platform. The new offerings address the evolving needs of NetSPI’s global customer base, to move toward a continuous threat e.....»»
You can now call ChatGPT using your phone line when cellular data is not available
OpenAI has been announcing a lot of new features and enhancements for ChatGPT in recent days, and the company still has a few more cards up its sleeve. Now OpenAI is introducing an intriguing feature: the ability to call ChatGPT using your phone line.....»»
$2 per megabyte: AT&T mistakenly charged customer $6,223 for 3.1GB of data
Texas police officer switched to AT&T FirstNet and got a horrible surprise. An AT&T customer who switched to the company's FirstNet service for first responders got quite the shoc.....»»
Call ChatGPT from any phone with OpenAI’s new 1-800 voice service
1-800-CHATGPT telephone number lets any US caller talk to OpenAI's assistant—no smartphone required. On Wednesday, OpenAI launched a 1-800-CHATGPT (1-800-242-8478) telephone num.....»»
Steve Jobs" original Macintosh demo site is now rubble
It was the site of the original Steve Jobs launch of the Mac and it lasted until the time of the M4 Mac mini, but finally the famous Flint Center Apple event site is being demolished.The Flint Center being demolished — image credit: Karl Mondon/Bay.....»»
Nano drug delivery system eliminates need for complicated carriers
A team of University of Melbourne researchers from the Caruso Nanoengineering Group has created an innovative drug delivery system with outstanding potential to improve drug development......»»
UK researchers call for better governance to tackle "wild west" of esports sponsorships
The rapidly growing field of esports needs a comprehensive and agreed governance framework to tackle "unhealthy" sponsorships to protect both players and fans, researchers have said......»»
Numbers don’t lie: EA Sports College Football 25 is 2024’s bestselling game
EA College Sports Football 25 is this year's bestselling game, but Call of Duty: Black Ops 6 is right behind......»»
Physicists magnetize a material with light: Terahertz technique could improve memory chip design
MIT physicists have created a new and long-lasting magnetic state in a material, using only light......»»
This new Alien game will tide you over until Alien: Isolation 2
Alien: Isolation's sequel is still years away at this point, so fans should check out the new VR game Alien: Rogue Incursion for a similar experience......»»
Nvidia’s new app is causing large frame rate dips in many games
Fully disabling optional, AI-powered filters seems to fix the problem. When Nvidia replaced the longstanding GeForce Experience App with a new, unified Nvidia App last month, most.....»»
Deals: 13-inch 512GB M4 iPad Pro $200 off, metal 15W Qi2 MagSafe stands 46% off, HomeKit Secure Video cam, more
We have already spent some time this morning to collect all of the most notable price drops on current-generation Apple gear still shipping in time for the big day. But there are some additional highlights we wanted to make sure are front and center.....»»
World Cup soccer getting faster for men and women alike, historical video footage reveals
If the experience of watching a FIFA World Cup soccer final is intense, spare a thought for the players, who are competing at an ever increasing intensity, according to a new study published in the International Journal of Performance Analysis in Spo.....»»
Apple faces criminal complaints over Congo conflict minerals and customer deception
Apple is facing criminal complaints by the Democratic Republic of Congo (DRC), which accuses the company of illegally using conflict minerals, also known as “blood minerals.” The terms refer to minerals sourced from illegal sources who employ chi.....»»
Image: Artemis II core stage moves to High Bay 2
In this image from Dec. 11, 2024, the 212-foot-tall SLS (Space Launch System) core stage is lowered into High Bay 2 at the Vehicle Assembly Building at NASA's Kennedy Space Center in Florida. With the move to High Bay 2, NASA and Boeing technicians n.....»»
Balancing security and user experience to improve fraud prevention strategies
In this Help Net Security interview, Jennifer White, Senior Director for Banking and Payments Intelligence at J.D. Power, discusses how financial institutions can improve customer satisfaction during fraud resolution, covering proactive fraud prevent.....»»
Detailed bedbug genome analysis may improve pesticides
Bedbugs. Just mentioning the tiny, biting insects that live on human blood and infest mattresses, couches, and bedding strikes fear into most people. In addition to the anxiety, itching, and rashes an outbreak can cause, bedbugs can be difficult to i.....»»