Here"s Why Bionic Reading Is Going Viral
Bionic Reading will allow readers to consume content very quickly and still retain all the information they need. Bionic Reading will allow readers to consume conten.....»»
The best thing about the 2022 iPad happens before you even use it
Long before you feel the power of A14 Bionic chip and slick iPadOS 16 tricks on the iPad, Apple gives you a taste of the irresistible ease of its walled garden......»»
Understanding Customer Insights Through Knowledge Graphs
How to use knowledge graphs to improve customer experience — digging into the healthcare example. Continue reading........»»
If You Don’t Love Your Customers, Someone Else Will
Can you power an organization with love? Whether you call it compassion, or kindness or respect, love for customers is key to setting your organization apart. Continue reading........»»
Not Just Bad CX: Heavy Websites Tax the Poor, Environment
Let’s stop living in digital fantasy land. Digital has massive and growing costs to the environment. It’s time we stopped pretending otherwise. Continue reading........»»
Measuring CX: Why You"re Doing It All Wrong
We get lost in CX metrics acronym bingo, and use these as the defining standard of our CX program. There's a better way. Continue reading........»»
How Will the Whole World Metaverse Affect CX?
The metaverse will be able to expand to include the whole world, and this will have many implications for CX. Continue reading........»»
CX Decoded Podcast: Address Silos and Transform Customer Experience
CX Decoded caught up with Hank Brigman to discuss, among other CX topics, breaking down organizational silos in customer experience. Continue reading........»»
Adventures in TikTok Marketing
TikTok is a traffic cannon with a fascinating algorithm. What I’ve learned after three weeks of experimentation. Continue reading........»»
Dave Singer: Simplifying the Digital Experience
The ideal digital customer experience is consistent and simple. Continue reading........»»
How to Improve the Call Center Customer Experience
Understanding your customers, listening to feedback and empowering employees with the right technology will go a long way to satisfying customer needs. Continue reading........»»
Top Takeaways From CMSWire"s DX Summit 2022 Autumn Edition
Catching up on the highlights from CMSWire's 2022 Digital Experience Summit with the focus of "Future CX — Blending Physical and Digital Experiences." Continue reading........»»
How Has Pandemic Thinking Affected VoC?
A look at how the pandemic changed both consumer and business behaviors and how brands are updating their goals. Continue reading........»»
Marketing Considerations on Product Discoverability
Discovering a product is only the first step. Marketers need to help prospects and customers find new ways to obtain value. Continue reading........»»
Win-Win: Address Employee Experience for Better Customer Experience
There’s an important correlation between happy employees and happy customers, but successfully engaging the former to influence the latter is not easy. Continue reading........»»
Why Personalized Experiences Need a DAM at the Core
DAM is a big part of the martech conversation right now. And with good reason. Continue reading........»»
How Long Can Mark Zuckerberg Keep Up His Metaverse Bet?
Meta spent $25 billion on R&D this year but made $84 billion. The stock charts may seem dire, but they don’t tell the full story. Continue reading........»»
CMSWire Contributor Q&A With Lindy Roux: Best Bets on Content Taxonomies
CMSWire Managing Editor Dom Nicastro catches up with CMSWire Contributor Lindy Roux on the importance of taxonomies for digital experiences. Continue reading........»»
Marketers Should Prepare to Abandon Third-Party Data Now
Shifting to a first-party data collection strategy won't come easy, but it's the right move for marketers to make now. Continue reading........»»
The Intersection of Public Relations and Customer Experience
Can PR and CX work together? We say yes. A symbiotic relationship between these two functions can only enhance the brand. Continue reading........»»
Breaking Down Another Google Delay: Universal Analytics 360 Sunset Date Now 2024
For CMOs and those marketers who use Universal Analytics 360, the delay offers nine additional months to manage the changeover to GA4. Continue reading........»»