Here"s Why Bionic Reading Is Going Viral
Bionic Reading will allow readers to consume content very quickly and still retain all the information they need. Bionic Reading will allow readers to consume conten.....»»
Choose the Right CX Technology; Earn Customer Loyalty
Choosing the right CX platform and delivering personalized messages has an impressive impact on customer loyalty. Continue reading........»»
As Economic Headwinds Gather, Make Customer Experience Excellent
Deep customer insights are what will ultimately help inform exceptional customer experiences, a critical investment in tougher economic environments. Continue reading........»»
IBM Unveils Software Suite, OpenAI Startup Fund Pledges $100M, More News
IBM debuts new software suite, OpenAI's Converge offers $100M, LiveRamp and Meta expand partnership, more CX news. Continue reading........»»
Heuristic Evaluation vs. Usability Testing: What’s the Difference and Which Should I Use?
Heuristic evaluation and usability testing are two of the most established methods to evaluate software for usability. When in doubt, one is the winner. Continue reading........»»
Marketing Technology Expands as Composable Business Models Are Embraced
So much choice quickly becomes overwhelming and, without proper governance or martech expertise, produces messy, ineffective results. Continue reading........»»
New Apple TV 4K is faster and more affordable, read the reviews
The Apple TV 4K 2022 is powered by the A15 Bionic and now supports HDR10+ and Dolby Vision. The Siri Remote also adds a USB-C charging port......»»
Apple TV 4K review roundup: lower cost and future-proofed
The first reviews of the new Apple TV 4K are live, and many applaud the more affordable price of the product.Apple TV 4KApple announced the new TV peripheral on October 18, which will be available for sale on November 4. It has a fast A15 Bionic chip.....»»
Viral nature of AirTag used as political pawn in lost luggage case
AirTag is a controversial tracking tool sold by Apple, and any related story can lead to an incredibly viral post. One political filmmaker has seemingly taken advantage of this phenomenon.Apple's AirTag can precisely track lost itemsErrol Webber is a.....»»
Meet the fashion TikToker turning household objects into viral outfits
Myra Magdalen has worn everything from door hinges to electrical outlets, and the internet can’t get enough. It’s a common way to start a TikTok: “Get dressed with me.” But when Myra Magdalen says it, you know you’.....»»
Sitecore Symposium: Search Takes Center Stage
What's on the Sitecore Search roadmap? Search was one of the big announcements for the digital experience provider last week. Continue reading........»»
Beware! 3 Tactics to Avoid Spooking Your Customer
If a customer becomes disengaged or disgruntled at your offerings, they are likely to “ghost” your brand. You don't want scary CX, do you? Continue reading........»»
Chatbots: The Illusion of Companionship Without the Demands of Friendship
Increased “humanization” of chatbots can trigger a crucial paradigm shift in human forms of interaction, which comes with risks. Continue reading........»»
Material Complexity Hurts Reusability, Repairability and Recyclability
Will we get to a point when smartphones actually last us 10 years? Continue reading........»»
5 Retail Hyper-Personalization Strategies for the Holidays
Hone your hyper-personalization push before the holiday shopping season to spur sales and enhance customer experience. Continue reading........»»
How to Assess Your Organization"s Customer Data Maturity
Successful personalization at scale requires intentional planning around customer data management. Continue reading........»»
How to Deliver a Customer-Centric Digital Customer Experience
Why are customers not satisfied and brands, all too often, not seeing the desired ROI on their investments? Time to make CX more personal. Continue reading........»»
What Does a "Good" Customer Experience Really Involve?
Jargon about “personalizing content” or “unifying digital experience” speaks to technique, not the substance of an experience. Time to get real in CX. Continue reading........»»
Design Thinking From the Start: Planning CX With Strategy
Building a customer-centric future is more important now than ever. Agile CX designs that can keep up with changing customer preferences are essential. Continue reading........»»
What"s Behind Sitecore"s Accenture Partnership?
Sitecore announced its newly minted partnership with Accenture, which the Sitecore CEO calls one of the biggest in company history. Continue reading........»»
How to Perfect Your Company’s Conversational AI
Christoph Börner at Cyara, spoke with CMSWire about the perks of chatbot testing and customers’ pet peeves with conversational AI. Continue reading........»»