Win-Win: Address Employee Experience for Better Customer Experience
There’s an important correlation between happy employees and happy customers, but successfully engaging the former to influence the latter is not easy. Continue reading........»»
New iOS 18 API brings AirPods setup experience to third-party accessories
When Apple introduced in 2016, the company also unveiled a new, easy and intuitive way to pair wireless accessories to iPhone and iPad. Rather than having to go to Bluetooth settings and press buttons, the system identifies the accessory nearby and.....»»
Dealers worry about financial impact, employee commission pay on second day of CDK Global cyberattack
Dealers are using creative solutions to keep businesses going amid CDK Global cyberattack and outage though are worried about the toll a long service interruption will take on their businesses......»»
Grab the Marshall Emberton II for $50 Less!
Marshall's powerful and portable speaker is on sale right now. The post Grab the Marshall Emberton II for $50 Less! appeared first on Phandroid. Marshall’s extensive experience in the audio industry has paved the way for some of the.....»»
Concentric AI’s compliance feature helps organizations identify and address compliance risks
Concentric AI announced it has incorporated new industry compliance capabilities into its Semantic Intelligence DSPM solution. With these new innovative features, Concentric AI now identifies data risk within organizations’ environments applicable.....»»
Learn anything with these new customer deals from Udemy
With these new customer deals from Udemy you can learn anything and everything your heart desires. From life skills and hobbies to upskilling for work......»»
From passwords to passkeys: Enhancing security and user satisfaction
In this Help Net Security interview, Julianna Lamb, Stytch CTO, discusses the advantages of passwordless authentication. Eliminating passwords reduces data breaches and improves user experience by simplifying the login process. Lamb also addresses th.....»»
CDK Global: Most core dealership management system functionality has been restored following cyberattack
The DMS giant said it shut down most of its systems to contain problems as it works to address the issue and restore service......»»
CDK Global cyberattack shuts down most dealership systems nationwide
The DMS giant said it shut down most of its systems to contain problems as it works to address the issue and restore service......»»
Service teams avert cat-astrophe
Dealership service departments are used to customers complaining their engine is making knocking or pinging sounds. But the service crew at West Herr Chevrolet of East Syracuse in New York recently heard a different engine complaint. "A customer p.....»»
Softbank plans to cancel out angry customer voices using AI
Real-time voice modification tech seeks to reduce stress in call center staff. Enlarge (credit: Getty Images / Benj Edwards) Japanese telecommunications giant SoftBank recently announced that it has been developing "emot.....»»
NinjaOne MDM provides visibility and control over mobile devices
NinjaOne has expanded its platform with mobile device management (MDM). The new solution increases employee productivity and reduces complexity, risk, and costs for IT teams by managing Android and Apple mobile devices and endpoints within a single,.....»»
Medibank breach: Security failures revealed (lack of MFA among them)
The 2022 Medibank data breach / extortion attack perpetrated by the REvil ransomware group started by the attackers leveraging login credentials stolen from a private computer of an employee of a Medibank’s IT contractor. According to a stateme.....»»
Softbank unveils plans to cancel out angry customer emotions using AI
Real-time voice modification tech seeks to reduce stress in Japanese call center staff. Enlarge (credit: Getty Images / Benj Edwards) Japanese telecommunications giant SoftBank recently announced that it has been develop.....»»
Asus responds to customer service failures with new promises
After YouTube channel Gamers Nexus conducted an independent investigation into Asus' customer service, the company has vowed to change it ways......»»
How to download iPadOS 18 on your iPad right now
The upcoming iPadOS 18 aims to reinvent the tablet experience on Apple's slate with a heap of AI features. Here's how you can experience it on your iPad now......»»
Suicide threats are a weapon of family violence. How can police balance mental health needs with protecting victims?
It's relatively common for perpetrators of family violence to threaten suicide to control a victim-survivor's actions. A study by the Australian Institute of Criminology suggests 39% of women who experience coercive control are subject to perpetrator.....»»
Ultracompact and high-efficiency liquid-crystal-on-silicon light engines for augmented reality glasses
Augmented reality (AR) and virtual reality (VR) are innovative display technologies with the ability to revolutionize the way we interact and experience the world......»»
NetSPI acquires Hubble to address asset and exposure management challenges
NetSPI announced its acquisition of Hubble, a Northern Virginia-based cyber asset attack surface management (CAASM) and cybersecurity posture management solution. The integration of Hubble’s Asset Intelligence and CAASM product, Aurora, into Th.....»»
FrightPix to use Brightcove for new horror streaming service
On Thursday, Brightcove announced the addition of FrightPix, a free horror streaming service, as a media customer......»»
Jessica Kelleher takes over as vice president of customer care at JLR
As JLR prepares for Jaguar's next iteration — an all EV lineup — Jessica Kelleher takes over as vice president of customer care......»»