Erik Smith: Evolving Alongside the Customer
Want to keep customer satisfaction high? Providing channels that your customers prefer is the first step. Continue reading........»»
Home Assistant’s Voice Preview Edition is a little box with big privacy powers
Home Assistant’s voice device is a $60 box that’s both focused and evolving. Home Assistant announced today the availability of the Voice Preview Edition, its own design of a.....»»
NetSPI introduces external attack surface management solutions
NetSPI introduced three tiers of external attack surface management (EASM) solutions, delivered through the The NetSPI Platform. The new offerings address the evolving needs of NetSPI’s global customer base, to move toward a continuous threat e.....»»
$2 per megabyte: AT&T mistakenly charged customer $6,223 for 3.1GB of data
Texas police officer switched to AT&T FirstNet and got a horrible surprise. An AT&T customer who switched to the company's FirstNet service for first responders got quite the shoc.....»»
Apple faces criminal complaints over Congo conflict minerals and customer deception
Apple is facing criminal complaints by the Democratic Republic of Congo (DRC), which accuses the company of illegally using conflict minerals, also known as “blood minerals.” The terms refer to minerals sourced from illegal sources who employ chi.....»»
Balancing security and user experience to improve fraud prevention strategies
In this Help Net Security interview, Jennifer White, Senior Director for Banking and Payments Intelligence at J.D. Power, discusses how financial institutions can improve customer satisfaction during fraud resolution, covering proactive fraud prevent.....»»
Cost of retail crime up 40% over two years, Australian research shows
A new retail crime study has revealed escalating challenges for the retail sector, with shoplifting, employee theft, fraud and customer aggression rising to record levels......»»
Enzymes evolved mix-and-match characteristics to shape nitrogen metabolism diversity across the planet
To boost crops more efficiently in the future, the evolutionary past may hold key insights. The way that plants process nutrients has a rich back story—they rely on enzymes that have been evolving for billions of years. However, these enzymes are o.....»»
Apple Watch just gained a helpful new feature for inspiring you to stay active
Apple Watch recently learned a new trick for customers who need to take a rest day, week, or month without breaking an Activity streak. watchOS 11 and iOS 18 let users temporarily pause Activity rings, checking off a highly requested customer feature.....»»
DOJ forced Apple to hand over customer call and message data without the required authorization
An official government report has concluded that the Trump-era Department of Justice (DOJ) did not obtain the required authorizations before demanding customer call and message data from Apple and others. It also failed to obtain authorization fro.....»»
Eset Premium review: 2024 improvements aren’t enough
I reviewed Eset's Premium antivirus plan to find out if it offers enough value in malware protection, privacy, and customer support......»»
Hiring people with disabilities positively influences hotel guest perceptions, finds study
Employing people with disabilities (PWD) in hotels not only enhances social responsibility but also significantly boosts customer intentions to recommend and revisit hotels, according to a new study from the University of Surrey. This pivotal study c.....»»
How AI is transforming human risk management
While human error has always posed a cybersecurity risk, AI and emerging tech are playing an evolving role in Human Risk Management – uncovering new needs, challenges, and pain points. In this Help Net Security video, Bret Fund, SVP and General Man.....»»
Modernizing incident response in the AI era
In this Help Net Security video, Gourav Nagar, Director of Information Security at Bill, discusses modernizing incident response in the era of AI and the cloud: Why this issue is important for organizations looking to stay ahead of rapidly evolving c.....»»
Microsoft Office AI training report is based on a misunderstanding, says the company
A tweet claiming that Microsoft Office uses the content of customer documents to train its AI systems raised a lot of eyebrows, but the tech giant says that it’s a simple misunderstanding. A Linux account with hundreds of thousands of followers.....»»
ISPs offer such excellent customer service they don’t need regulating, say ISPs
The Federal Communications Commission (FCC) last month announced a review of the customer service offered by ISPs (internet service providers), stating that this was often so poor it made it hard for consumers to switch providers. But ISPs have re.....»»
Fruit fly study offers new insights into sperm evolution
Sperm are the most diverse and rapidly evolving cell type. Why sperm have undergone such dramatic evolution is a mystery that has stumped biologists for more than a century......»»
QNAP firmware update leaves NAS owners locked out of their boxes
Downgrading or customer support are your options if you caught the bad one. A recent firmware pushed to QNAP network attached storage (NAS) devices left a number of owners unable.....»»
ISPs say their “excellent customer service” is why users don’t switch providers
ISPs tell FCC that mistreated users would switch to one of their many other options. Lobby groups for Internet service providers claim that ISPs' customer service is so good alrea.....»»
CampusGuard Central empowers organizations to manage PCI DSS compliance
CampusGuard announced CampusGuard Central, its dynamic customer compliance portal. CampusGuard Central empowers organizations to manage PCI DSS compliance across their enterprise with a single, user-friendly tool. Central’s latest release inclu.....»»
Microsoft president asks Trump to “push harder” against Russian hacks
Brad Smith wants US to take a tougher approach to state-sponsored cyberattacks. Microsoft’s president has called on Donald Trump to “push harder” against cyber attacks from.....»»