Beware! 3 Tactics to Avoid Spooking Your Customer
If a customer becomes disengaged or disgruntled at your offerings, they are likely to “ghost” your brand. You don't want scary CX, do you? Continue reading........»»
NetSPI introduces external attack surface management solutions
NetSPI introduced three tiers of external attack surface management (EASM) solutions, delivered through the The NetSPI Platform. The new offerings address the evolving needs of NetSPI’s global customer base, to move toward a continuous threat e.....»»
$2 per megabyte: AT&T mistakenly charged customer $6,223 for 3.1GB of data
Texas police officer switched to AT&T FirstNet and got a horrible surprise. An AT&T customer who switched to the company's FirstNet service for first responders got quite the shoc.....»»
Apple faces criminal complaints over Congo conflict minerals and customer deception
Apple is facing criminal complaints by the Democratic Republic of Congo (DRC), which accuses the company of illegally using conflict minerals, also known as “blood minerals.” The terms refer to minerals sourced from illegal sources who employ chi.....»»
Balancing security and user experience to improve fraud prevention strategies
In this Help Net Security interview, Jennifer White, Senior Director for Banking and Payments Intelligence at J.D. Power, discusses how financial institutions can improve customer satisfaction during fraud resolution, covering proactive fraud prevent.....»»
Cost of retail crime up 40% over two years, Australian research shows
A new retail crime study has revealed escalating challenges for the retail sector, with shoplifting, employee theft, fraud and customer aggression rising to record levels......»»
PSA: Avoid faking your Spotify Wrapped results if you’re in Congress
Apple Music did a better Spotify Wrapped than Spotify this year, but that wasn’t the issue for this congressman from New Jersey who got caught poorly faking their results. more….....»»
Apple looking at expanding AirPods manufacture to India to help avoid tariffs
Apple is continuing to find a way to work around impending tariffs on imports from China, with AirPods said to be the latest product to benefit from India assembly.AirPods are soon to be refreshedFoxconn has been Apple's assembly partner for years, a.....»»
Apple Watch just gained a helpful new feature for inspiring you to stay active
Apple Watch recently learned a new trick for customers who need to take a rest day, week, or month without breaking an Activity streak. watchOS 11 and iOS 18 let users temporarily pause Activity rings, checking off a highly requested customer feature.....»»
DOJ forced Apple to hand over customer call and message data without the required authorization
An official government report has concluded that the Trump-era Department of Justice (DOJ) did not obtain the required authorizations before demanding customer call and message data from Apple and others. It also failed to obtain authorization fro.....»»
US Appeals Court upholds law requiring TikTok sale
China-based Bytedance has one last avenue to avoid the sale of its TikTok social media service after losing a court appeal to invalidate a US law that requires the service be sold by January 19, 2025.TikTok's issues with the US government and courts.....»»
Eset Premium review: 2024 improvements aren’t enough
I reviewed Eset's Premium antivirus plan to find out if it offers enough value in malware protection, privacy, and customer support......»»
TikTok’s two paths to avoid US ban: Beg SCOTUS or woo Trump
TikTok loss could lead to US ban next month. On Friday, a US appeals court upheld a federal law that could ban or force a sale of TikTok early next year. Biden signed the Protecti.....»»
Mitek Digital Fraud Defender combats AI generated fraud
Mitek announced Digital Fraud Defender (DFD), an advanced, multi-layered solution to safeguard digital identity verification processes against sophisticated AI-enabled fraud tactics. Designed for financial institutions, fintech, online gaming provide.....»»
Your Netflix account is not suspended – how to avoid the latest SMS scam
A Netflix SMS scam has again resurfaced, claiming that your account has been suspended –here's how to stay safe......»»
Hiring people with disabilities positively influences hotel guest perceptions, finds study
Employing people with disabilities (PWD) in hotels not only enhances social responsibility but also significantly boosts customer intentions to recommend and revisit hotels, according to a new study from the University of Surrey. This pivotal study c.....»»
Video resource aids vets in assessing cat pain
Cats are masters at masking their pain, a natural instinct to avoid attracting predators. However, this poses a challenge for the veterinarians and care teams who must assess and manage pain in cats......»»
James Gunn wants the DC Universe to avoid one of the MCU’s biggest mistakes
James Gunn is already thinking about how the DC Universe can avoid one of the MCU's biggest ongoing issues......»»
How a species of ground squirrel manages to go without food and water over the winter months
A team of molecular and physiology specialists at the Yale University School of Medicine has uncovered some of the hibernating secrets of thirteen-lined ground squirrels, and have partly explained how it manages to avoid thirst during its long winter.....»»
AI-based tools designed for criminal activity are in high demand
Multiple regional conflicts, such as Russia’s continued invasion of Ukraine and the Israel-Hamas conflict, have resulted in a surge in cyberattacks and hacktivist activities, according to Trellix. AI-driven ransomware boosts cybercrime tactics The.....»»
Microsoft Office AI training report is based on a misunderstanding, says the company
A tweet claiming that Microsoft Office uses the content of customer documents to train its AI systems raised a lot of eyebrows, but the tech giant says that it’s a simple misunderstanding. A Linux account with hundreds of thousands of followers.....»»