Beware! 3 Tactics to Avoid Spooking Your Customer
If a customer becomes disengaged or disgruntled at your offerings, they are likely to “ghost” your brand. You don't want scary CX, do you? Continue reading........»»
Learn anything with these new customer deals from Udemy
With these new customer deals from Udemy you can learn anything and everything your heart desires. From life skills and hobbies to upskilling for work......»»
Beware — that new VPN you"ve found could be infected with malware
Malicious AI tools also distributed through fake websites and Telegram channels......»»
Want to avoid Europe"s tourist hordes? Try getting off the beaten track
European tourism is getting a makeover to strengthen remote communities with the help of EU-funded researchers......»»
Service teams avert cat-astrophe
Dealership service departments are used to customers complaining their engine is making knocking or pinging sounds. But the service crew at West Herr Chevrolet of East Syracuse in New York recently heard a different engine complaint. "A customer p.....»»
Softbank plans to cancel out angry customer voices using AI
Real-time voice modification tech seeks to reduce stress in call center staff. Enlarge (credit: Getty Images / Benj Edwards) Japanese telecommunications giant SoftBank recently announced that it has been developing "emot.....»»
Softbank unveils plans to cancel out angry customer emotions using AI
Real-time voice modification tech seeks to reduce stress in Japanese call center staff. Enlarge (credit: Getty Images / Benj Edwards) Japanese telecommunications giant SoftBank recently announced that it has been develop.....»»
Evangelical Christians more likely to avoid issue of racial injustice following murder of George Floyd, finds study
Following the murder of George Floyd, evangelical Christians were more likely to avoid the issue of racial injustice, while mainline Protestants and Black clergy addressed the topic in their congregations and in some cases took a stand against it......»»
eBook: The Art & Science of Secure Software Development
Software security requires a creative and disciplined approach. It involves having the vision to develop secure strategy, tactics, and execution. Excelling in the discipline demands thinking through the entire software lifecycle and enforcing securit.....»»
iOS 17.6 Beta: Should You Install It?
Apple’s finally put iOS 17.6 into beta testing. And while some iPhone users might want to install the software, most iPhone users should avoid it. The company hasn’t confirmed a release date for the upgrade, but iPhone owners should expec.....»»
Asus responds to customer service failures with new promises
After YouTube channel Gamers Nexus conducted an independent investigation into Asus' customer service, the company has vowed to change it ways......»»
How to Avoid Getting Sick This Summer
A microbiologist explains how to not catch summertime germs at the barbecue, in the pool, or on the trail......»»
Ukrainian Sailors Are Using Telegram to Avoid Being Tricked Into Smuggling Oil for Russia
Contract seafarers in Ukraine are turning to online whisper networks to keep themselves from being hired into Russia’s sanctions-busting shadow fleet......»»
FrightPix to use Brightcove for new horror streaming service
On Thursday, Brightcove announced the addition of FrightPix, a free horror streaming service, as a media customer......»»
Jessica Kelleher takes over as vice president of customer care at JLR
As JLR prepares for Jaguar's next iteration — an all EV lineup — Jessica Kelleher takes over as vice president of customer care......»»
Ransomware gangs are adopting “more brutal” tactics amid crackdowns
Researchers fear real-world violence as law enforcement plays Whac-A-Mole with gangs. Enlarge (credit: Just_Super via Getty) Today, people around the world will head to school, doctor’s appointments, and pharmacies, on.....»»
Seven-automaker EV charging joint venture picks headquarters, builds leadership team
Ionna's headquarters in Durham, N.C., will house a central lab that connects to interoperability and customer experience centers at each of the seven founding automakers......»»
How to buy a home: 7 tips for negotiating like a pro
The main purpose of negotiation is to find a mutually acceptable solution for buyers and sellers. Good negotiations greatly improve relationships between buyers, sellers and agents. They also help avoid future problems and conflicts......»»
Ransomware gangs are adopting “more brutal” tactics amidst crackdowns
Researchers fear real-world violence as law enforcement plays Whac-A-Mole with gangs. Enlarge (credit: Just_Super via Getty) Today, people around the world will head to school, doctor’s appointments, and pharmacies, on.....»»
The tech powering back-end operations to ensure the best customer journey
The tech powering back-end operations to ensure the best customer journey.....»»
Wire-cut forensic examinations currently too unreliable for court, new study says
A research article published June 10 in the Proceedings of the National Academy of Sciences highlights the importance of careful application of high-tech forensic science to avoid wrongful convictions......»»