6 Strategies for an Effective Call Center Culture
Call center agents suffer stress from workforce challenges, like rising customer expectations, growing call volume and a shaky work-life balance. Continue reading........»»
Ecologists call for strengthening nature-based climate solutions at the federal level
U.S. scientists and policy experts with a broad range of expertise in the fields of climate and ecosystem sciences have outlined key recommendations aimed at bolstering the scientific foundation for implementation of nature-based climate solutions (N.....»»
Perceptions of "good" schools are heavily dependent on the preparation of the students entering them, study finds
Are schools that feature strong test scores highly effective, or do they mostly enroll students who are already well-prepared for success? A study co-authored by MIT scholars concludes that widely disseminated school quality ratings reflect the prepa.....»»
New Zealand"s Maori King calls for whales to be given personhood
The King of New Zealand's Indigenous Maori people made an impassioned call Thursday for whales to be granted the same legal rights as people in a bid to protect the hallowed yet vulnerable species......»»
Ally Financial appoints new CEO
Michael Rhodes will be taking over Ally Financial Inc. as CEO effective April 29, replacing former CEO Jeffrey Brown, who stepped down at the end of January 2024 to take a role as president of Hendrick Automotive Group......»»
Extreme heat and ozone pollution: A call for targeted control strategies in China
Elevated surface ozone concentrations in China are posing a significant threat to both human health and crop yields. Extreme heat can greatly exacerbate ozone pollution through both complex chemical and physical processes. For example, extreme heat i.....»»
Effective data management plays vital role for smallholder sheep and goat breeding programs
Sheep and goat breeding plays a vital socioeconomic role in the agricultural sector across Central and West Asia and North Africa (CWANA) and beyond, providing valuable resources such as meat, milk, and wool. However, insufficient or ill-adapted bree.....»»
New analysis reveals a tiny black hole repeatedly punching through a larger black hole"s disk of gas
At the heart of a far-off galaxy, a supermassive black hole appears to have had a case of the hiccups. Astronomers from MIT, Italy, the Czech Republic, and elsewhere have found that a previously quiet black hole, which sits at the center of a galaxy.....»»
Quantifying community resilience to riverine hazards in Bangladesh
In Bangladesh, annual flooding affects millions of people, particularly those in rural riverine communities. These communities have developed resilience strategies over generations to cope with flooding and erosion, but with increasing hazards and la.....»»
EV, hybrid owners are increasingly pleased with home chargers, J.D. Power says
Equipment has improved and, compared with public charging, charging at home is convenient and cost-effective......»»
Seagrass meadows face uncertain future, scientists say
James Cook University scientists who analyzed seagrass meadows around the world say the crucial habitats are under increasing threat and need to incorporate new management strategies if they are to survive climate change. The study is published in Gl.....»»
Despite "deep state" fears, research shows federal workers are effective and committed, not subversive
It's common for political candidates to disparage "the government" even as they run for an office in which they would be part of, yes, running the government......»»
Why water must be at the heart of climate action
The Mortenson Center in Global Engineering & Resilience at the University of Colorado Boulder along with Castalia Advisors were commissioned by WaterAid's Resilient Water Accelerator (RWA), the Voluntary Carbon Market Integrity Initiative (VCMI), and.....»»
Research shows that five three-horned dinosaurs lived, and died, together
A team from Naturalis Biodiversity Center in the Netherlands was looking for a Tyrannosaurus in the summer of 2013 in Wyoming. Instead, they found a Triceratops: the famous dinosaur with the three horns and the large neck frill. And then they found a.....»»
Strengthening critical infrastructure cybersecurity is a balancing act
In this Help Net Security interview, Aaron Crow, Senior Director at MorganFranklin Consulting, discusses critical infrastructure cybersecurity strategies, barriers to threat information sharing, and innovative technologies enhancing resilience agains.....»»
Starliner’s first commander: Don’t expect perfection on crew test flight
Dave Calhoun, who has led Boeing since 2020, will step down as CEO at the end of the year. Enlarge / Technicians at NASA's Kennedy Space Center in Florida prepare Boeing's Starliner spacecraft for fueling. (credit: Boeing).....»»
Introducing safety and security civilization: A new paradigm for global safety science
Safety science literature and terminology reveal a limited array of concepts to describe the comprehensive characteristics of system safety and security, including terms such as safety culture and risk. Despite these efforts, the rapid evolution of s.....»»
Scientific drilling unravels historical mystery surrounding Santorini volcanic archipelago
An international team of scientists co-led by Dr. Steffen Kutterolf from GEOMAR Helmholtz Center for Ocean Research Kiel has found evidence of a historical submarine eruption of the Kameni volcano on Santorini for the first time. In their paper, publ.....»»
New study reveals unintended consequences of fire suppression
The escalation of extreme wildfires globally has prompted a critical examination of wildfire management strategies. A new study from the University of Montana reveals how fire suppression ensures that wildfires will burn under extreme conditions at h.....»»
First study on teacher effectiveness for students with and without disabilities
Research has often focused on how teachers and educators can best instruct and accommodate students with disabilities. However, are the methods used to teach students with disabilities effective and inclusive for all students? Michigan State Universi.....»»
OnePlus Watch 2 vs. Samsung Galaxy Watch 6: a close call
The new OnePlus Watch 2 is an impressive second smartwatch attempt by the enthusiast brand, but is it enough to unseat Samsung's Galaxy Watch 6?.....»»