5 Skills Contact Center Employees Need Beyond Empathy
Call-center employees face stressful situations on a daily basis — irate customers, high targets and more. What skills can help them cope? Continue reading........»»
Mercedes’ electric G-Wagon is more capable than the gas version
With four motors, deeper fording, and more power, you can forget about the gas version. Enlarge / Electric power has not robbed the G-Wagon of its off-road skills. If anything, it has enhanced them. (credit: Mercedes-Benz).....»»
Giant virus discovered in wastewater treatment plant infects deadly parasite
The single-celled organism Naegleria fowleri ranks among the deadliest human parasites. Researchers around Matthias Horn and Patrick Arthofer from the Center for Microbiology and Environmental Systems Science at the University of Vienna, in an intern.....»»
Comcast Business MDR limits the impact of cyber threats
Comcast Business has expanded its cybersecurity portfolio with the launch of its Comcast Business Managed Detection and Response (MDR) solution. The solution combines an advanced security analytics platform and Security Operations Center (SOC) to hel.....»»
eBook: Cloud security skills
Demonstrating a sound understanding of cloud security key principles and practices opens various professional opportunities. But first, you need the right mix of technical and soft skills to emerge as a leader. Inside this eBook: Why a career in clou.....»»
Apple rolls out the third developer beta round for testing
Apple's third round of developer betas for the current generation has arrived, including iOS 17.5 and macOS Sonoma 14.5.iOS 17Developers participating in Apple's beta program can acquire the new builds from the Apple Developer Center or by updating t.....»»
A harmonious solution to career success for overqualified employees
Overqualified employees can fulfill their career potential if they have the right passion for their work, according to new research by The University of Western Australia......»»
Staying on trend: Research dives into aligning social media skills development to industry expectations
New research from the University of Alabama at Birmingham's Collat School of Business is revealing how college students grasp social media marketing concepts, and what industry leaders are looking for when they enter the workforce......»»
2 former dealership employees who started new marketing firm settle lawsuit
A Massachusetts dealership has settled a lawsuit that accused two former employees of breach of loyalty, misappropriation of trade secrets and other claims for setting up a competing dealer-to-dealer digital marketing agency......»»
Supercomputer simulation reveals new mechanism for membrane fusion
An intricate simulation performed by UT Southwestern Medical Center researchers using one of the world's most powerful supercomputers sheds new light on how proteins called SNAREs cause biological membranes to fuse......»»
A universal framework for spatial biology
Biological processes are framed by the context they take place in. A new tool developed by the Stegle Group from EMBL Heidelberg and the German Cancer Research Center (DKFZ) helps put molecular biology research findings in a better context of cellula.....»»
Voyager 1 spacecraft is still alive and sending signals to Earth
NASA has announced that it is back in contact with Voyager 1, around five months after communications with the spacecraft were disrupted......»»
Pulsating Snake: First millisecond pulsar discovered in the galactic center
Astronomers from the Australia Telescope National Facility (ATNF) report the discovery of a new millisecond pulsar in the "Snake"—a radio filament in the galactic center. It is the first millisecond pulsar detected in the center of our galaxy. The.....»»
GM leaves silos behind in HQ move
General Motors in 2025 will leave the towering but isolated Renaissance Center complex for smaller space in a newly constructed building......»»
Roborock S8 MaxV Ultra review: an innovative and automated robot vacuum
The Roborock S8 MaxV Ultra picked up new mopping and vacuuming skills that make it one of the most exciting robot vacuums you can buy......»»
How climate change affects potato cultivation in South Korea
A study published in the journal Potato Research presents results on the response of spring and summer potatoes to climate change in South Korea. The study, conducted by scientists from the Leibniz Center for Agricultural Landscape Research (ZALF) an.....»»
Elon Musk apologizes after Tesla layoffs for miscalculated severance
Tesla's CEO, who is facing lawsuits over severance from former Twitter employees, admitted that payouts to some workers being laid off were too low......»»
Hospital prices for the same emergency care vary up to 16X, study finds
Hospitals' "trauma activation fees" are unregulated and extremely variable. Enlarge / Miami Beach, Fire Rescue ambulance at Mt. Sinai Medical Center hospital. ] (credit: Getty | Jeffrey Greenberg/) Since 2021, federal la.....»»
Boeing says it will cut SLS workforce “due to external factors”
"Boeing is reviewing and adjusting current staffing levels." Enlarge / The SLS rocket is seen on its launch pad at Kennedy Space Center in August 2022. (credit: Trevor Mahlmann) On Thursday senior Boeing officials leadin.....»»
A third of China"s urban population at risk of city sinking, new satellite data shows
Land subsidence is overlooked as a hazard in cities, according to scientists from the University of East Anglia (UEA) and Virginia Tech. Writing in the journal Science, Prof Robert Nicholls of the Tyndall Center for Climate Change Research at UEA and.....»»
CEOs" human concern translates into higher stock price, says study
Compassionate leadership has tangible benefits: CEOs' expressions of empathy correlate with positive stock performance, a study led by the University of Zurich shows. The researchers analyzed data from conference calls between CEOs and financial anal.....»»