5 Predictions for What"s Next in Customer Engagement
Consider how our consumption habits have changed from the beginning of the year and now. What can your business do to adapt to the trends? Continue reading........»»
Android Auto will soon offer better weather predictions while on the road
Google has announced some upcoming changes to Android Auto which will provide drivers with better weather updates. The post Android Auto will soon offer better weather predictions while on the road appeared first on Phandroid. Checking the.....»»
Cadillac CT5 shoots for younger clientele with updated look, tech
Buyers of the car are older than the average Cadillac customer, and the brand aims to change that with new styling and a customizable 33-inch touchscreen......»»
iPhone 15 replaces Lightning port with USB-C
Apple today unveiled the iPhone 15 lineup, which notably replaces the Lightning connector with USB-C. This means customer no longer need proprietary cables to charge their iPhone or transfer data. , and are also used by most modern Android phones.....»»
HPE Aruba Networking enhancements improve network security for SMBs
HPE announced new product innovations to enable small and medium-sized businesses (SMBs) improve customer networks with faster speeds, increased capacity, and strengthened security. HPE Aruba Networking is introducing the Aruba Instant On AP22D, a Wi.....»»
The new model powering faster flood predictions
In July 2021, heavy rain fell across Central Europe, resulting in catastrophic flooding that killed more than 220 people and left a trail of destruction costing more than US $25 billion......»»
Artificial Intelligence: A step change in climate modeling predictions for climate adaptation
As of today, climate models face the challenge of providing the high-resolution predictions—with quantified uncertainties—needed by a growing number of adaptation planners, from local decision-makers to the private sector, who require detailed as.....»»
iPhone 15 will sell well but iPhone 16 will do even better
Analysts at Morgan Stanley say they believe predictions that sales of the iPhone 15 range will be "muted" are wrong, and the iPhone will only get stronger going in to 2024.Dummy iPhone 15 unitWhile Wedbush believes demand for the the iPhone 15 will m.....»»
S.T.A.L.K.E.R 2: Heart of Chornobyl: release date predictions, trailers, gameplay
Stalker 2: Heart of Chornobyl is coming sometime in 2023. Here's what you need to know about the release date, gameplay trailer, multiplayer, and pre-orders......»»
"Overworked and unhappy" Apple Southampton store staff want to unionize
Staff at the Apple Southampton store have formally requested that management recognize their union, following Apple "eroding" customer service and staff conditions.Apple Southampton (Source: Apple)Once considered a symbol of how retail should be done.....»»
Apple TV+ removes seven day free trial offer in the UK
Apple has quietly ended a long-running new customer free trial offer for its streaming service, Apple TV+, in the UK. UK marketing pages for TV+ have today removed all mentions of the seven day free trial from ad copy. New customers can still subs.....»»
IBM partners with Salesforce to drive productivity and growth with generative AI
IBM and Salesforce announced a collaboration to help businesses worldwide across industries accelerate their adoption of AI for CRM. Together, the two companies support clients to revolutionize customer, partner and employee experiences, while helpin.....»»
Top AI Customer Experience Investments With Big Payoffs
How AI customer experience investments are transforming personalization, support and insights in customer engagement strategies. Continue reading........»»
The Future of Contact Centers: Leveraging Generative AI to Optimize Customer Care
A recent webinar hosted by Interactions explored how AI transforms contact centers and how ‘human-in-the-loop’ tech will make customers and agents happier. Continue reading........»»
Building Trust: CX, EX, AI and the Human Experience
The equation HX = CX + EX highlights the interconnectedness of customer experience and employee experience in shaping the broader human experience. Continue reading........»»
Why Embracing Technology-Driven Innovation Is Critical for Financial Institutions
Financial institutions must embrace technology-driven innovation to meet changing customer expectations and secure sensitive data. Continue reading........»»
Mastering the Future of Contact Centers: Navigating the AI Landscape
Discover the future of AI-driven contact centers and insights on blending tech with the human touch for unparalleled customer experiences. Continue reading........»»
The Art of Balancing Employee Experience and Customer Experience
Why CIOs, CMOs and others need to work together to fix integration challenges that impact employee experience and customer experience. Continue reading........»»
What You Should Know About AI Customer Service Tools
The possibilities generated by AI customer service tools are boundless, and the quality and application of data will truly enhance CX. Continue reading........»»
The Growing Role of the Chief Design Officer in Modern Business
Learn how the role of the chief design officer is evolving beyond aesthetics to shape strategy, operations and customer experiences in today's corporations. Continue reading........»»
How Modern CX Organizations Can Deploy Generative AI to Revamp Digital Interactions
Now is the time to start strategizing how adopting generative AI tools can boost your customer experience. Continue reading........»»