5 Predictions for What"s Next in Customer Engagement
Consider how our consumption habits have changed from the beginning of the year and now. What can your business do to adapt to the trends? Continue reading........»»
Rules of engagement issued to hacktivists after chaos
The ICRC writes rules of engagement for civilian hackers, as unprecedented numbers join cyber-conflicts.....»»
Apple"s AR ambitions could expand into Personal Shopping and tech support sessions
Using hardware like Apple Vision Pro, future Apple Store Personal Shoppers could demonstrate devices to users, and show the products interactively within the customer's home.The familiar online Apple Store (rear iPhone) will always be with us, but we.....»»
NHTSA upgrades, expands Ford Bronco probe into ‘catastrophic engine failure"
NHTSA's Office of Defects Investigation upgraded the investigation to an engineering analysis after Ford provided evidence of 328 customer complaints, 487 warranty claims and 809 engine exchanges in 2021-22 Ford Bronco, Edge, Explorer and F-150 vehic.....»»
Journey partners with Webex by Cisco to enhance security for customer interactions
Journey announced its partnership with Webex by Cisco to streamline customer experience and enhance security for businesses that utilize Webex Contact Center. Journey’s integrated identify platform is now available to all Webex Contact Center c.....»»
PingSafe unveils MSSP partnership with Human Managed
PingSafe has unveiled a strategic partnership with Human Managed, providing data-driven and evidence-based security findings to improve the security posture of their extended customer base. Available now in Human Managed’s flagship Intelligence Dec.....»»
Apple pens memo to retail teams on how to manage FineWoven complaints: ‘A luxurious microtwill’
Apple’s new FineWoven cases for iPhone 15 are looking like a surefire flop so far. Now, in response to the blowback, Apple has sent a new memo to its retail employees with guidance on how to address customer questions on things like FineWoven’s d.....»»
Customer FineWoven complaints lead to threadbare response from Apple
An internal memo from Apple to retail employees offers little help regarding iPhone FineWoven case material complaints over durability and build quality.Apple's FineWoven caseApple has moved away from leather products in favor of a more sustainable F.....»»
Air Canada reports data breach, employee data affected
It's still unknown who stole internal Air Canada data, but we do know that customer information was not accessed......»»
T-Mobile reportedly suffers from its third data breach in 12 months [Update: T-Mobile retailer]
In more T-Mobile news surely to give you déjà, déjà, déjà vu, the company has reportedly fallen victim to its third data breach this year, with over 90GB of employee and customer information stolen. And if you aren’t keeping track, it’s the.....»»
DAT introduces AI-powered identity-verification solution
DAT Freight & Analytics introduced an AI-powered identity fraud detection and prevention platform through a partnership with Verosint, to help prevent the unauthorized use of customer login credentials and combat the growing threat of identity theft.....»»
Improving air quality forecasting with daily update of emission inventory
In the realm of air quality forecasting, the precision of predictions largely hinges on the accuracy of emission inventory data. Traditional methods, which often update only once a year or less, face challenges in keeping pace with the dynamic nature.....»»
Dealerships improve response times to customer website inquiries
Most major dealerships improved response times, but Ken Garff Automotive Group made the biggest gains......»»
Apple loses 20-year title as sole winner of the American Satisfaction Index
The American Customer Satisfaction Index (ACSI) is out with its 2023 study on electronics and household appliances. After Apple has been the sole winner of the personal computer category for 20 years straight, this year a rival has caught up and forc.....»»
Ping Identity introduces passwordless solution for better customer experiences
Ping Identity released PingOne for Customers Passwordless, a cloud solution that helps enterprises accelerate their passwordless initiatives and make the digital experiences for customers more convenient and seamless. PingOne for Customers Passwordle.....»»
iPhone 15 exceeding sales expectations in China with many retailers selling out in minutes
The iPhone 15 has gained significant attention and demand in China, exceeding initial expectations and countering previous predictions of potential challenges for the company due to increased competition from Huawei and government restrictions on iPh.....»»
How to Fix iOS 17 Battery Life Problems
How to Fix iOS 17 Battery Life Problems is a post by Adam Mills from Gotta Be Mobile. If you start noticing iOS 17 battery life problems on your iPhone, there are some steps you should take before contacting customer service. As we push away from App.....»»
Bold colors at the auto show reflect what the customer wants
The cool waning days of summer in Detroit provided a brilliant mirror of what consumers were thinking. That after three exhausting years of pandemic disruption, deprivation and anxiety, the auto market was suddenly awash in brighter colors......»»
Automated fraud protections tuned up to make Apple Savings withdrawals easier
After a tumultuous period between Apple and Apple Card partner Goldman Sachs involving Apple Savings customer withdrawals, the issues appear to be mostly solved with loosened anti-fraud protections.Apple's first savings account for customersShortly a.....»»
Apple releases report on geofence warrants and data requests
Apple released a report on Friday detailing government requests for customer data, specifically geofence warrants and how frequently the company has been asked to reveal data on its customer base.Credit: AppleIn a move toward greater transparency, Ap.....»»
How businesses recognize employee achievement impacts engagement, motivation and performance
Businesses are becoming increasingly competitive as they fight to recruit and retain top talent. Recognition programs are widespread across businesses and workplaces, and are used to improve employee engagement, while motivating employee effort and p.....»»