Win-Win: Address Employee Experience for Better Customer Experience
There’s an important correlation between happy employees and happy customers, but successfully engaging the former to influence the latter is not easy. Continue reading........»»
Proof Verify reduces false positives and improves fraud detection accuracy
Proof launched Verify, a live face-to-face experience that delivers high-level assurance with identity verification performed in the presence of an agent, reducing the risk of fraudulent activities such as deepfakes by ensuring that users are legitim.....»»
Built by players for players, Skin.Club is your portal to more CS skins
If you didn't know, you can earn skins and play tons of games to win cases at Skin.Club. It's your portal to unlocking new and unique CS skins......»»
The 5-day office mandate: A tipping point for employee well-being?
Large companies like Amazon and Dell are enforcing a return to office five days a week, a significant moment for many of their employees. More than a logistical change, return-to-office mandates raise important questions about the balance between org.....»»
Peacock getting multiview for Election Day, with Premier League to follow
Peacock is rolling out a three-view multiview experience on Election Day, and it'll revive it in December for the English Premier League football matches......»»
Penske expands service-scheduling AI pilot nationally
Penske Automotive Group's artificial intelligence platform to improve customer service and increase service and parts revenue is expanding across the auto retailer's dealerships nationwide......»»
Putin scores a BRICS win with rare Xi and Modi show of harmony
Putin scores a BRICS win with rare Xi and Modi show of harmony.....»»
Atlanta neighborhood hired case manager to address rising homelessness. It"s improving health and safety for everyone
Homelessness has surged across the United States in recent years, rising 19% from 2016 through 2023. The main cause is a severe shortage of affordable housing. Rising homelessness has renewed debates about the use of public space and how encampments.....»»
Overheard: Celebrate milestones big and small to bring service shop together
"Every little thing can be celebrated — a good month [or] a troublesome car that finally leaves. Go out and buy some ice cream bars and say, 'Guys that Bronco's out of here, let's take a minute and celebrate.' When an employee goes through training.....»»
1 Thing We"re Talking About: Mobile service platform Curbee names new CEO
Mobile service startup Curbee has named Amit Chandarana as its new CEO. He replaces Denise Leleux, who helped launch the startup after serving as director of global customer and ownership experience at Tesla......»»
Best macOS Sequoia tips and tricks you should know
Use these best macOS Sequoia tips and tricks to improve your productivity and user experience. The post Best macOS Sequoia tips and tricks you should know appeared first on Phandroid. macOS Sequoia is the newest macOS version available for.....»»
Tighter programming helps curtail ChatGPT chatbot pranksters
Fullpath, maker of a data and experience platform for dealers that uses ChatGPT, has added programming guardrails to reduce the chance of AI-related problems......»»
Cisco announces Cisco Spatial Meetings for Apple Vision Pro
Today, Cisco is extending its “Distance Zero” vision by integrating Apple Vision Pro in its latest Cisco Spatial Meetings. This new technology promises to revolutionize virtual collaboration by providing an experience as close as possible to in-p.....»»
Can we ever trust photos again, in an AI age? Apple and others working the problem
At a time when you can ask AI to modify an existing photo in almost any way you please, or even ask it to generate a completely artificial image, can we ever trust photos again? Apple is working to address the issue in two ways, and many of us are.....»»
If Cristin Milioti doesn’t win a Golden Globe for The Penguin, I will personally lead a riot
If Cristin Milioti doesn’t win a Golden Globe for The Penguin, I will personally lead a riot.....»»
Dealership service departments gain ground on independent shops in latest CDK service study
Dealership service departments saw a 14-point jump in customer satisfaction scores in the latest CDK Service Shopper study......»»
Streaming subscription fees have been rising while content quality is dropping
Surveys show decline in customer satisfaction with what is available to stream. Subscription fees for video streaming services have been on a steady incline. But despite subscrib.....»»
New AirPods Pro hearing health features launching next week, here’s a first look
In September, Apple announced major new hearing health features for AirPods Pro 2 focused on providing an end-to-end experience for prevention, awareness, and assistance. The new hearing test, hearing aid, and upgraded hearing protection features.....»»
Is Apple really two years behind on AI, and does it matter anyway?
Bloomberg’s Mark Gurman reported over the weekend that some Apple employees believe that the company is about two years behind the curve on artificial intelligence. Tim Cook didn’t directly address that during an interview with the WSJ, but di.....»»
These simple accessories will elevate your MacBook experience
With the M4 MacBook Pros just around the corner, now is the perfect time to consider some great accessories to enhance your experience. Whether you’re sticking with your current MacBook or upgrading, these accessories are compatible with various mo.....»»
Goldman Sachs to face CFPB fine over handling of Apple Card disputes
Goldman Sachs’ Apple Card nightmare continues to get worse. A new report today reveals that the Consumer Financial Protection Bureau is set to fine Goldman Sachs after an investigation into its customer service practices for Apple Card. The CFPB.....»»