Win-Win: Address Employee Experience for Better Customer Experience
There’s an important correlation between happy employees and happy customers, but successfully engaging the former to influence the latter is not easy. Continue reading........»»
Service departments leverage the latest AI-based technology to help grow revenue, increase customer satisfaction
The number of dealership service departments applying artificial intelligence is multiplying, with the technology performing everything from booking appointments to suggesting conversational language for business development center workers. The resul.....»»
The "Club Med" lesson: How service organizations can improve employee well-being and enhance the work experience
Researchers from Nanyang Technological University and EM Lyon have published a new Journal of Marketing study that describes how, under certain conditions, customer interactions can rejuvenate service employees......»»
Score the Meta Quest 3 512GB for $150 off today
Experience an immersive world of VR like no other! Save $150 when you purchase the Meta Quest 3 512GB and enjoy Batman: Arkham Shadow on the house!.....»»
Climate change to alter seasonal outdoor activity patterns in US
It can be hard to connect a certain amount of average global warming with one's everyday experience, so researchers at MIT have devised a different approach to quantifying the direct impact of climate change......»»
Wild animals can also experience trauma and adversity: Ecologists create an index to track the effects
Psychologists know that childhood trauma, or the experience of harmful or adverse events, can have lasting repercussions on the health and well-being of people well into adulthood. But while the consequences of early adversity have been well research.....»»
Ford, Calif. dealership can"t coerce customer into arbitration over lemon law complaint, appeals court rules
Ford Motor Co. and the dealership that serviced a 2020 F-250 Super Duty can't force the pickup's owners to arbitrate their lemon law claim, a California appeals court ruled......»»
Forvia posts slightly lower Q3 sales, but wins new business from Chinese automakers
Forvia said it underperformed the local automotive production in China due to “customer mix evolution and start of productions delayed from 2024 to 2025.”.....»»
UN biodiversity summit opens with call for "significant" funding
The world's biggest nature protection conference opens in Colombia Monday with the United Nations chief calling for countries to "convert words into action" and fatten a fund seeking to address biodiversity loss......»»
Team develops promising new form of antibiotic that makes bacterial cells self-destruct
To address the global threat of antibiotic resistance, scientists are on the hunt for new ways to sneak past a bacterial cell's defense system. Taking what they learned from a previous study on cancer, researchers from the University of Toronto (U of.....»»
Focus on making the sure bets so you can win today
Those bets include the most profitable (and increasingly efficient) gasoline-powered vehicles, proven battery-cell chemistries for electric vehicles and the driver-assist technology that more than 90 percent of new vehicles already have......»»
Space Perspective preps first crewed balloon flight, with a special guest
Space Perspective is preparing its first crewed balloon flight ahead of launching a tourism experience with epic views of Earth......»»
Developers now required to provide public address and phone number for EU App Store
As we reported in August, a change coming to the App Store in the European Union would force developers to provide a public address and phone number that would become visible to customers in the region. As of today, the change has come into effect an.....»»
Hyundai internship hopes to accelerate automotive media diversity
HBCU students at Florida A&M gain hands-on experience and networking opportunities to break into the automotive industry......»»
PC hit Phasmophobia comes to consoles this month with PSVR2 support
PC horror hit Phasmophobia is finally coming to consoles and PS5 users will be able to experience it in VR......»»
Connected vehicles and chargers use AI to combat hackers, improve customer experience
More than half of vehicles sold globally are connected, according to McKinsey & Co., and that is forecast to rise to 95 percent by the end of the decade. That connectivity gives hackers more targets......»»
Musk"s win on India satellite spectrum raises prospect of price war with Ambani
Musk"s win on India satellite spectrum raises prospect of price war with Ambani.....»»
Wildlife, climate and plastic: how three summits aim to repair a growing rift with nature
By the end of 2024, nearly 200 nations will have met at three conferences to address three problems: biodiversity loss, climate change and plastic pollution......»»
Why plug-in hybrids are failing to win over EV-hesitant consumers
Automakers' hopes of easing the EV transition with plug-in hybrids may be falling short, according to a J.D. Power report......»»
A Latino Republican Asked Trump To Win Back His Vote At A Town Hall. It Did Not Go Well.
A Latino Republican Asked Trump To Win Back His Vote At A Town Hall. It Did Not Go Well......»»
Overheard: Be transparent, build trust and sales will follow
A service adviser doesn't have to be a pushy salesperson to sell needed repairs or maintenance to a customer, said Darryl Terrell, service and parts director at Matt Bowers Ford in Metairie, La., on "The Multi-Point Inspection Podcast.".....»»