What Does Customer Success Look Like in an Economic Downturn?
How to recession-proof your company by calibrating your customer success strategies. Continue reading........»»
$2 per megabyte: AT&T mistakenly charged customer $6,223 for 3.1GB of data
Texas police officer switched to AT&T FirstNet and got a horrible surprise. An AT&T customer who switched to the company's FirstNet service for first responders got quite the shoc.....»»
Did industrial policy spark huge growth in East Asia? Economists say the numbers tell a more complex story
From 1960 to 1989, South Korea experienced a famous economic boom, with real GDP per capita growing by an annual average of 6.82%. Many observers have attributed this to industrial policy, the practice of giving government support to specific industr.....»»
Apple faces criminal complaints over Congo conflict minerals and customer deception
Apple is facing criminal complaints by the Democratic Republic of Congo (DRC), which accuses the company of illegally using conflict minerals, also known as “blood minerals.” The terms refer to minerals sourced from illegal sources who employ chi.....»»
Balancing security and user experience to improve fraud prevention strategies
In this Help Net Security interview, Jennifer White, Senior Director for Banking and Payments Intelligence at J.D. Power, discusses how financial institutions can improve customer satisfaction during fraud resolution, covering proactive fraud prevent.....»»
Cost of retail crime up 40% over two years, Australian research shows
A new retail crime study has revealed escalating challenges for the retail sector, with shoplifting, employee theft, fraud and customer aggression rising to record levels......»»
Solar-powered plasma technology offers a sustainable solution for seed germination challenges
Seed aging is a critical challenge for seed banks and agricultural industries, significantly reducing germination rates and seedling vigor. This decline not only leads to economic losses but also undermines efforts to preserve genetic diversity......»»
Are LLMs capable of non-verbal reasoning?
Processing in the "latent space" could help AI with tricky logical questions. Large language models have found great success so far by using their transformer architecture to e.....»»
Education scholar calls for ecological shift to "school within a school" to give students autonomy needed for success
The essence of schooling has changed little since the 19th century, even amid calls for change and attempts at reform. A new analysis from a University of Kansas education expert calls for a paradigm shift to a "school within a school" model that loo.....»»
Apple Watch just gained a helpful new feature for inspiring you to stay active
Apple Watch recently learned a new trick for customers who need to take a rest day, week, or month without breaking an Activity streak. watchOS 11 and iOS 18 let users temporarily pause Activity rings, checking off a highly requested customer feature.....»»
DOJ forced Apple to hand over customer call and message data without the required authorization
An official government report has concluded that the Trump-era Department of Justice (DOJ) did not obtain the required authorizations before demanding customer call and message data from Apple and others. It also failed to obtain authorization fro.....»»
Morphology study highlights diverse jaw evolution in lizards and snakes
A University of Bristol study has shed light on how lizards and snakes—the most diverse group of land vertebrates with nearly 12,000 species—have evolved remarkably varied jaw shapes, driving their extraordinary ecological success......»»
Climate patterns from cave mineral deposits linked to Chinese dynasty collapses
China's dynastic history spans 13 periods of rule from 2070 BC until the last emperor abdicated in 1912. While factors leading to the transitions between dynasties are a complex mixture of environmental, social and economic issues, the role of climat.....»»
Eset Premium review: 2024 improvements aren’t enough
I reviewed Eset's Premium antivirus plan to find out if it offers enough value in malware protection, privacy, and customer support......»»
Study shows chimpanzees perform the same complex behaviors that have brought humans success
A new study suggests that the fundamental abilities underlying human language and technological culture may have evolved before humans and apes diverged millions of years ago. The findings were published 5 December 2024 in the journal PeerJ......»»
Download: The Ultimate Guide to the CCSP
Even the brightest minds benefit from guidance on the journey to success. The Ultimate Guide to the CCSP covers everything you need to know about the world’s leading cloud security certification. Learn how CCSP – and ISC2 – can help you discove.....»»
Why your personality might be affecting your salary, and how it shapes the gender pay gap
When we think about what affects wages, we often focus on education, work experience or even sheer luck. But what about personality traits? Are they simply part of who we are, or do they play a larger role in determining our labor market success?.....»»
ZnO-based nanoplatforms show potential for early cancer screening
In the ongoing battle against cancer, early detection remains a crucial factor in improving survival rates and reducing the economic burden on health care systems......»»
Looking for work? Your mindset could be hampering your search
Searching for a job can be arduous, particularly amid economic and technological change. A significant obstacle many job seekers face lies in their own restrictive beliefs about securing employment. These sometimes unconscious assumptions can hinder.....»»
Research reveals gender gaps in perceptions of economic security and social protections across countries
Gender gaps are known to persist in social and economic outcomes in most countries, but less well known is how women and men perceive their economic security and their benefits from social programs......»»
Hiring people with disabilities positively influences hotel guest perceptions, finds study
Employing people with disabilities (PWD) in hotels not only enhances social responsibility but also significantly boosts customer intentions to recommend and revisit hotels, according to a new study from the University of Surrey. This pivotal study c.....»»