Toast’s Aman Narang and BVP’s Kent Bennett on how customer obsession is everything
Toast has raised more than $900 billion and is reportedly valued at over $5 billion. But back in 2011, no one knew this startup would see such meteoric success. Toast has raised more than $900 billion and is reportedly valued at over $5 bil.....»»
HARmor: Open-source tool for sanitizing and securing HAR files
HARmor is an open-source tool that sanitizes HTTP Archive files. Easy to install and run, it enables the safe handling and sharing of HAR files. What are HAR files? HAR files are critical for support teams working to debug and troubleshoot customer i.....»»
‘Finity’ is my favorite Apple Arcade game (but I also hate it)
I’ve grown to be a big fan of Apple Arcade with its ever-increasing catalog of new and classic games alike. My latest obsession is a puzzle game called Finity. It launched on Apple Arcade in August, and I love it … and hate it. more….....»»
Starlink bug frustrates users: “They don’t have tech support? Just a FAQ? WTF?”
Users locked out of accounts can't submit tickets, and there's no phone number. Enlarge (credit: Getty Images | SOPA Images ) Starlink's lack of traditional customer support options is making life difficult today for new.....»»
Man sues Conn. dealership, Toyota Motor Credit over repossession
A customer whose car was repossessed has sued a Wallingford, Conn., dealership for allegedly falsifying his income and expenses to qualify him for a loan he could not afford......»»
Fewer insects hitting your car windscreen? Here"s why
Every summer for almost the last 20 years, volunteers from the Kent Wildlife Trust and Buglife, both in the UK, have been tracking car number plates. But not in the the way you might think. Their inspections aim to register the numbers of flying inse.....»»
"Scavengers Reign"s alien ecosystems are things of beauty
'Scavengers Reign' co-creator Joe Bennett discusses Vesta's real-world inspirations and secret alien names. When it comes to science fiction onscreen, there are some worlds you want to get lost in and others that fill you with deep fear. With t.....»»
SUSE boosts cloud native portfolio to enhance customer productivity
SUSE released Rancher Prime 2.0, enhancing customers’ ability to manage heterogeneous, multi-cloud Kubernetes deployments securely and at scale. SUSE also revealed updates to Rancher community edition, SLE Micro 5.5 and the future of SUSE Edge......»»
Best Buy shoppers love this air fryer, and it’s discounted to $50
The Bella Pro Series 8-quart Digital Air Fryer is a Best Buy customer favorite. Now, it is your for just $50......»»
Okta breach post mortem reveals weaknesses exploited by attackers
The recent breach of the Okta Support system was carried out via a compromised service account with permissions to view and update customer support cases. “During our investigation into suspicious use of this account, Okta Security identified t.....»»
Houston dealership, police take on fraud
Helfman CDJR-Fiat lost about six vehicles, representing about $300,000, each year to customer I.D. fraud before General Manager Steven Wolf and his staff started working with the Houston Police Department to fight these crimes......»»
Five practices fight fake online reviews, build consumer trust
The right online review can win over a new customer or convince them to take their business elsewhere, but not every review is an honest product or service assessment. Bad actors looking to boost their sales have paid for fake reviews or posted the r.....»»
CDK, Cars Commerce emphasize value of customer experience
Retailers should focus on reaching customers and then the consumer experience after that connection has been made, according to CDK Global and Cars Commerce panelists at Automotive News Retail Forum: Chicago......»»
The affordability crisis is here to stay, panelists say
Industry experts talked interest rates, customer attitudes and financing in a panel on affordability at Automotive News Retail Forum: Chicago on Thursday......»»
Christian Brothers consistently bests competition on customer satisfaction
The chain of faith-based independent repair shops asks franchisees to be Christians and treat customers like neighbors......»»
Okta says hackers breached its support system and viewed customer files
Hackers obtained valid credentials, but Okta doesn't say how. Enlarge (credit: Getty Images) Identity and authentication management provider Okta said hackers managed to view private customer information after gaining ac.....»»
Reynolds attempts to win back customers one dealership at a time
Reynolds and Reynolds continues efforts to convince dealership customers that it is more customer-friendly and collaborative. The process is easier said than done, experts say......»»
If you love Wordle and Connections, Puzzmo may be your next daily obsession
Puzzmo turns a daily newspaper puzzle page into a free daily game hub that Wordle and Connections fans will adore......»»
Reynolds attempts to win over dissatisfied customers one dealership at a time
Reynolds and Reynolds continues efforts to convince dealership customers that it is more customer-friendly and collaborative. The process is easier said than done, experts say......»»
Star Witness in Sam Bankman-Fried’s Trial Blames Him for Crimes
The star witness of the FTX trial Caroline Ellison said that Sam Bankman-Fried directed her to commit crimes and took customer money. When Sam Bankman-Fried’s defense lawyer Mark Cohen delivered his opening arguments at the F.....»»
"SNL" spoofs NFL"s Taylor Swift obsession
The NFL world is obsessed with Taylor Swift and SNL did a great job spoofing it in a sketch. It's Taylor Swift's world. We're just living in it. Saturday Night Live returned this weekend and hilariously spoofed the NFL's new obsession with Swif.....»»