Toast’s Aman Narang and BVP’s Kent Bennett on how customer obsession is everything
Toast has raised more than $900 billion and is reportedly valued at over $5 billion. But back in 2011, no one knew this startup would see such meteoric success. Toast has raised more than $900 billion and is reportedly valued at over $5 bil.....»»
Apple Vision Pro launch day is here: Follow along
It’s officially Apple Vision Pro launch day in the United States. After being announced at WWDC back in June, Apple’s first spatial computer is now available to the masses. The first pre-orders are starting to arrive on customer doorsteps, and th.....»»
Are you happy with your iPhone 15 Pro/Max battery life? [Poll]
We saw a report this week that iPhone 15 Pro customer satisfaction has dropped considerably since launching last September – low enough that the iPhone 15/Plus is now rated higher by users. Why? One of the top reasons is disappointment with the bat.....»»
The 6 best Salesforce alternatives in 2024
Salesforce may lead the way when it comes to building customer relationships, but we've picked the best Salesforce alternatives for every business......»»
From Baby Boomers to Gen Alpha: Sociology professor asks "Is it time to stop talking about generations?"
"Millennials don't really want to work. They're far too focused on avocado toast and chai lattes!" Just one of the many clichés expressed by workers over the age of 50. And those being criticized? Well, they often reply with a bored "OK, Boomer" fol.....»»
Regula introduces smart testing for remote onboarding efficiency
Currently, over 75% of countries worldwide use electronic documents equipped with NFC chips. Due to this fact, virtually every business has to deal with such kinds of IDs during customer onboarding. This calls for customized identity verification (ID.....»»
1Kosmos BlockID 1Key secures users in restricted environments
1Kosmos announced BlockID 1Key, a biometric security key to provide a phishing-resistant passwordless multi-factor authentication option for Sensitive Compartmented Information Facilities (SCIF), manufacturing clean rooms, customer help desks, higher.....»»
Delivery Firm’s AI Chatbot Goes Rogue, Curses at Customer and Criticizes Company
An AI customer service chatbot for delivery service DPD used profanity and criticized the company after prompting by a frustrated customer. An AI customer service chatbot for international delivery service DPD used profanity, told a.....»»
The Power of Alternative Payment Methods in White-Label Gateways
Today’s digital marketplace forces businesses to cater to diverse customer preferences as it’s a strategy for thriving in a competitive landscape. Embracing Alternative Payment Methods (APMs) is pivotal in driving business success, especi.....»»
Lithia regional president named chief customer officer
Lithia Motors Inc. has named Regional President Adam Chamberlain its chief customer officer......»»
Trello data breach of 15M accounts; Loan Depot 16M customers
A reported Trello data breach has seen the personal details of more than 15 million users put up for sale on the dark web. A separate Loan Depot ransomware attack resulted in more than 16 million customer accounts compromised, taking a number of t.....»»
Onfido Compliance Suite simplifies local and global identity verification
Onfido launched its Compliance Suite, an all-in-one identity verification solution that empowers fast-growth businesses to expand seamlessly into new markets and meet local regulatory needs for customer onboarding. Onfido’s Compliance Suite int.....»»
AI chatbot goes rogue during customer service exchange
International delivery firm DPD is updating its AI-powered chatbot after it gave some unexpected responses during an exchange with a disgruntled customer......»»
AI chatbot goes rogue during customer-service exchange
International delivery firm DPD is updating its AI-powered chatbot after it gave some unexpected responses during an exchange with a disgruntled customer......»»
Daily Telescope: In which the space station proves it truly is international
"We had parked our canal boat for the night..." Enlarge / The International Space Station flies high. (credit: Kent Christian) Good morning. It's January 18, and today, we're looking at the brightest object made by human.....»»
Infiniti prepares service departments for an EV era
A three-year vehicle maintenance plan and valet service helped lift customer retention 5 percent last year......»»
Best Verizon new customer deals: Galaxy S23, iPhone and more
Are your monthly cell phone bills bleeding you dry? Save some cash with these Verizon new customer deals......»»
Calgary judge rules dealership not at fault for BMW customer"s motor oil purchase, subsequent engine problems
A parts customer who bought oil not recommended by his vehicle's manufacturer cannot pursue a negligent misrepresentation claim against the Calgary dealership that sold him the oil, an Alberta judge has ruled......»»
Apple closing Siri data operations office in San Diego, impacting 121 employees
Via Bloomberg, Apple is closing an office in San Diego, Texas, which housed part of the Data Operations Annotations group, which evaluates Siri customer responses and helps improve accuracy of the system, among other duties. The reorganization imp.....»»
Verizon to pay up to $100 per customer in its $100 million settlement
Verizon is expected to pay some of its customers $100 each in a settlement. If you’re one of the eligible customers, you should receive an email. The post Verizon to pay up to $100 per customer in its $100 million settlement appeared first on Phand.....»»
Verizon to pay up to $100 per customer in $100 million settlement, here’s how to get yours
After Apple recently sending out $92 to affected users from the ‘batterygate’ snafu, Verizon is settling a class action lawsuit that will give impacted customers up to $100 in compensation. Here are all the details on the $100 million settlement.....»»