Toast’s Aman Narang and BVP’s Kent Bennett on how customer obsession is everything
Toast has raised more than $900 billion and is reportedly valued at over $5 billion. But back in 2011, no one knew this startup would see such meteoric success. Toast has raised more than $900 billion and is reportedly valued at over $5 bil.....»»
Swapping Bordeaux for Kent, climate change to shift wine regions: Study
English wines could benefit at the expense of French and Italian vines as climate change shifts the landscape in traditional wine growing, according to a new study published on Tuesday......»»
How to Get MLB.TV for Free at T-Mobile
If you’re a T-Mobile customer, and you love baseball, you’ll want to take advantage of the carrier’s limited time offer on MLB.TV. For years, T-Mobile has given its customers a yearlong subscription MLB.TV for free. The promotion is.....»»
New GM aftersales VP Dave Marsh aims to improve customer, employee experiences
Dave Marsh was promoted to global vice president of Customer Care and Aftersales at General Motors as of Feb. 1......»»
Technician damaged vehicle learning to drive a manual transmission, lawsuit alleges
Two technicians at a Milford, Conn., dealership allegedly damaged a service customer's "dream car" during a joyride where the older one wanted to teach the younger one how to drive a manual transmission vehicle......»»
Best Verizon Fios new customer deals: Get 2GB/s internet in your home
Looking to save by bundling your internet, landline, and TV plans? We've got the best Verizon Fios deals here......»»
CyberSaint raises $21 million to accelerate market expansion
CyberSaint announced the company has raised $21 million in Series A funding led by Riverside Acceleration Capital (RAC). Additional participating investors include Sage Hill Investors, Audeo Capital, and BlueIO. The funding will build on customer mom.....»»
How to Fix macOS Sonoma Battery Life Drain
If you recently moved your Mac to the latest version of macOS Sonoma, and your Mac’s battery seems to be draining faster than it should be, there are some steps you should take before contacting with Apple customer service. Restart Your Mac If.....»»
Dealerships" responses to website inquiries improving, new study shows
Pied Piper's study, released this month, ranks dealerships on a 100-point scale based on how they respond to mystery customer inquiries on their websites within 24 hours......»»
Olfactory marketing: How strategic use of scents influences customers" shopping experiences
In retail, fragrance cues are nothing to be sniffed at. Indeed, the scent of vanilla, baking bread, even fresh linen, can affect customer behavior, according to a study published in the International Journal of Indian Culture and Business Management.....»»
DirecTV Customer? Switch to Dish and $300 gift card
Earn $300 from Dish if you're willing to give up DirecTV. Get $100 more if you sign up for internet......»»
How to Fix Galaxy S24 Battery Drain
If you start noticing rapid battery loss on your Samsung Galaxy S24, Galaxy S24+, or Galaxy S24 Ultra there are some steps you can take before getting in touch with customer support. While we haven’t see widespread complaints about Galaxy S24 b.....»»
1 Thing We"re Talking About: Lexus, Buick top J.D. Power service satisfaction survey
Lexus squeaked out a victory over Porsche in J.D. Power's 2024 U.S. Customer Service Index Study released Thursday, bringing the luxury brand to its third consecutive win. Buick took home the best mass-market brand, rising from No. 3 in last year's c.....»»
Harbinger delivers first customer electric truck chassis to RV maker Thor
Thor will develop a Class A motorhome with 250 miles of range on the chassis. Enlarge / Harbinger's chassis mounts the eAxle and battery modules between the chassis rails. (credit: Harbinger) It seems that every time Ar.....»»
Tesla hints again at Southeast Asia expansion as BYD pulls ahead
The region has become one of the hottest EV markets and could offer Tesla a large customer base at a time when demand is slowing in the U.S......»»
Dear Tim, It’s time to get lost in the music
Dear Tim, I bought my first Apple product back in 2004, an HP-branded iPod. In 2005, I purchased a PowerBook G4 and have never looked back. I’ve been an Apple customer ever since, acquiring multiple iPhones, iPads, Apple TVs, and Apple Watches a.....»»
Identiv releases bitse.io 3.0, simplifying the deployment of IoT applications
Identiv launched bitse.io 3.0, the latest iteration of its global IoT connecting cloud platform. The updated platform offers advanced features designed to transform applications in supply chain management, brand protection, and customer engagement. b.....»»
Regula updates Document Reader SDK to reduce the risk of identity theft
Liveness detection, both for individuals and their IDs, has become a cornerstone for a secure customer onboarding process. It is especially crucial in remote scenarios where document submission and verification are done via the Internet. With 65% of.....»»
Law enforcement doesn’t want to be “customer service” reps for Meta any more
“Dramatic and persistent spike” in account takeovers is "substantial drain" on resources. Enlarge / Meta has a verified program for users of Facebook and Instagram. (credit: Getty Images | Chesnot ) Forty-one state a.....»»
Have T-Mobile? Your 5G service is about to get much faster
If you're a T-Mobile customer, we have good news: Your 5G service is about to get a big speed upgrade. Here's why......»»
3 Sneaky Things That Might Be Harming Your Business’ Reputation
There are countless small things that can harm your business’s reputation, but some of those things aren’t that obvious. For example, if a customer service representative is rude to a customer and that customer writes a scathing review, that’s.....»»