Seven Ways to Reduce Call Wrap Up Time to Improve Contact Center Productivity
A ripple effect of which is that both start-ups and established brands have started looking ahead to come up with more customer-centric strategies. They have begun to pay attention to the challenges faced by their contact center agents and by the cus.....»»
Portable spectrophotometer approach predicts shelf life of strawberries in real time
Based on non-invasive technology, a research group at the University of Cordoba has created a tool to guarantee optimal strawberry quality and minimize food waste......»»
Xbox is testing a handheld device, but it’s a long ways off
Xbox CEO Phil Spencer confirmed the company is testing handhelds, but don't expect one any time soon......»»
Strava’s latest feature aims to make outdoor exercise safer
With reduced daylight as we head into winter, Strava is expanding its heatmaps feature to help improve the safety of its users......»»
Apple’s most powerful iPad models are selling in very surprising ways
Apple launched big updates to the iPad Pro and iPad Air back in May, and a new CIRP report offers the first look at their first full quarter of sales. The results are very surprising. more….....»»
How "clean" does a quantum computing test facility need to be?
Now is the time to banish low-level radioactive energy sources from facilities that house and conduct experiments with superconducting qubits, according to a pair of recently published studies. Significantly improving quantum device coherence times i.....»»
Deals: M4 MacBook Pro hits all-time low at $125 off, GPS+Cell Apple Watch Series 10 $50 off, Alpine Loops, more
Joining all-time lows on the 42mm and 46mm Apple Watch Series 10 starting from $349, today Amazon has decided to carry the deep discounts over to the GPS+Cell models, including both the aluminum and higher-end titanium variants starting at $449 (the.....»»
Tesla is recalling 2,431 Cybertrucks, and this time there’s no software fix
Owners of the affected trucks will require replacement hardware. Tesla has issued yet another recall for the angular, unpainted Cybertruck. This is the sixth recall affecting the.....»»
Prime time for cicadas: What a once-in-1,547-year bug population surge tells us about the nature of reality
It's a big year in America—for wildlife as well as for politics. I'm talking about periodical cicadas......»»
Denzel Washington will eventually retire, but not before appearing in this MCU movie
Is Denzel Washington joining the Marvel Cinematic Universe? The two-time Oscar winner plans to join one of the MCU's most popular franchises......»»
Cequence Security enables organizations to elevate their API defenses
Cequence Security announced its new API Security Assessment Services. Designed to provide immediate, actionable insights into API security risks, these time-bound and fixed services leverage Cequence’s advanced Unified API Protection platform, enab.....»»
iOS 18.2 Music Recognition will tell you where you heard a song
Shazam was once so ubiquitous that it was a verb, but since Apple’s acquisition and rebranding of the feature as Music Recognition, you don’t even need to have the Shazam app installed any more. Apple has continued to improve the feature, and.....»»
I effectively previewed Apple’s wall-mounted smart display in 2019, and I think it’ll be a winner
A Bloomberg report yesterday suggested that Apple is working on a wall-mounted smart display panel to act as “a command center for the home” – and that it could launch as early as March of next year. I effectively trialled this concept back.....»»
Rakuten Viber unveils new security solutions for businesses
Rakuten Viber has launched new solutions to further protect communication on the platform. Businesses can now quickly authenticate users to enhance trust and reduce fraud, making interactions more secure. Verification messages provide a secure and se.....»»
Cyber professionals face an IP loss reckoning in 2025
AI can expose your work secrets. The same goes for AI-generated content, which has revolutionized workplace productivity but comes with hidden risks. As more employees use AI models to streamline tasks—whether drafting reports, building code, or de.....»»
FordPass app updated with Control Center toggles, new Home Screen widget
Ford fans rejoice: it’s our turn to add widgets for our cars to Control Center. Ford is rolling out a new version of the FordPass app with Control Center toggles as well as a new Home Screen widget. more….....»»
App Store Connect for iOS gets major update with new interface and features
After releasing a major update to TestFlight last month, Apple is now updating App Store Connect for iOS with a new interface as well as many new features – including more detailed notifications and more ways to promote apps. Read on as we break do.....»»
Review: The fastest of the M4 MacBook Pros might be the least interesting one
Not a surprising generational update, but a lot of progress for just one year. In some ways, my review of the new MacBook Pros will be a lot like my review of the new iMac. This i.....»»
For the second time this year, NASA’s JPL center cuts its workforce
"If we hold strong together, we will come through this." Barely nine months after the last cut, NASA's Jet Propulsion Laboratory will again reduce its workforce. On Wednesday, the.....»»
Computational method pinpoints how cause-and-effect relationships ebb and flow over time
A new computational method can identify how cause-and-effect relationships ebb and flow over time in dynamic real-life systems such as the brain......»»
The PlayStation 5 just got a discount in time for the holidays
This PlayStation 5 Slim digital edition deal brings the console under $400, but there is a caveat......»»