Never Say No to a Customer
It’s not always about saying “yes” to every customer request. However, not using the word “no” can make a big impact. Continue reading........»»
$2 per megabyte: AT&T mistakenly charged customer $6,223 for 3.1GB of data
Texas police officer switched to AT&T FirstNet and got a horrible surprise. An AT&T customer who switched to the company's FirstNet service for first responders got quite the shoc.....»»
Apple faces criminal complaints over Congo conflict minerals and customer deception
Apple is facing criminal complaints by the Democratic Republic of Congo (DRC), which accuses the company of illegally using conflict minerals, also known as “blood minerals.” The terms refer to minerals sourced from illegal sources who employ chi.....»»
Balancing security and user experience to improve fraud prevention strategies
In this Help Net Security interview, Jennifer White, Senior Director for Banking and Payments Intelligence at J.D. Power, discusses how financial institutions can improve customer satisfaction during fraud resolution, covering proactive fraud prevent.....»»
Cost of retail crime up 40% over two years, Australian research shows
A new retail crime study has revealed escalating challenges for the retail sector, with shoplifting, employee theft, fraud and customer aggression rising to record levels......»»
Apple Watch just gained a helpful new feature for inspiring you to stay active
Apple Watch recently learned a new trick for customers who need to take a rest day, week, or month without breaking an Activity streak. watchOS 11 and iOS 18 let users temporarily pause Activity rings, checking off a highly requested customer feature.....»»
DOJ forced Apple to hand over customer call and message data without the required authorization
An official government report has concluded that the Trump-era Department of Justice (DOJ) did not obtain the required authorizations before demanding customer call and message data from Apple and others. It also failed to obtain authorization fro.....»»
Eset Premium review: 2024 improvements aren’t enough
I reviewed Eset's Premium antivirus plan to find out if it offers enough value in malware protection, privacy, and customer support......»»
Hiring people with disabilities positively influences hotel guest perceptions, finds study
Employing people with disabilities (PWD) in hotels not only enhances social responsibility but also significantly boosts customer intentions to recommend and revisit hotels, according to a new study from the University of Surrey. This pivotal study c.....»»
Microsoft Office AI training report is based on a misunderstanding, says the company
A tweet claiming that Microsoft Office uses the content of customer documents to train its AI systems raised a lot of eyebrows, but the tech giant says that it’s a simple misunderstanding. A Linux account with hundreds of thousands of followers.....»»
ISPs offer such excellent customer service they don’t need regulating, say ISPs
The Federal Communications Commission (FCC) last month announced a review of the customer service offered by ISPs (internet service providers), stating that this was often so poor it made it hard for consumers to switch providers. But ISPs have re.....»»
QNAP firmware update leaves NAS owners locked out of their boxes
Downgrading or customer support are your options if you caught the bad one. A recent firmware pushed to QNAP network attached storage (NAS) devices left a number of owners unable.....»»
ISPs say their “excellent customer service” is why users don’t switch providers
ISPs tell FCC that mistreated users would switch to one of their many other options. Lobby groups for Internet service providers claim that ISPs' customer service is so good alrea.....»»
CampusGuard Central empowers organizations to manage PCI DSS compliance
CampusGuard announced CampusGuard Central, its dynamic customer compliance portal. CampusGuard Central empowers organizations to manage PCI DSS compliance across their enterprise with a single, user-friendly tool. Central’s latest release inclu.....»»
Bectran adds RSA encryption to protect the transmission of sensitive data
Keeping information secure is both a leading challenge and priority among B2B credit, collections and accounts receivables departments. It requires vigilance against scams like identity theft and hacks that intercept vital business and customer infor.....»»
Cisco introduces Wi-Fi 7 access points to enhance employee and customer experiences
Cisco introduces new intelligent, secure and assured wireless innovations, with smart Wi-Fi 7 access points and unified subscription licensing that can enable smart spaces out-of-the-box. These innovations empower customers to solve for their connect.....»»
Druva empowers businesses to secure data throughout Microsoft environments
Druva announced support for Microsoft Dynamics 365 to help enterprises secure mission-critical data across Dynamics 365 Sales and Customer Service CRM modules. With support for Dynamics 365, Druva ensures customers can keep business-critical CRM data.....»»
Man sick of crashes sues Intel for allegedly hiding CPU defects
Intel’s faulty 13th- and 14th-gen CPUs trigger lawsuit out for blood. One frustrated customer wants to force Intel to pay untold millions in damages, claiming the company decept.....»»
Immuta Data Marketplace automates data access workflows
Immuta announced an expansion of its platform with the launch of a new Data Marketplace solution to power fast and safe internal data sharing. Fueling a data marketplace that is owned and managed by the customer, the Immuta Platform enables rapid, da.....»»
Entrust helps banks fight fraud during account opening
Entrust announced an all-in-one consumer banking platform that allows banks and credit unions to provide high-assurance security throughout the customer lifecycle – from account opening to financial credential issuance to on-going, everyday transac.....»»
The rapid descent of Southwest Airlines: How the company plunged from customer cult-favorite to activist investor target
The rapid descent of Southwest Airlines: How the company plunged from customer cult-favorite to activist investor target.....»»