Ho Ho Ho: Our Best Customer Advisory Board Gifts
'Tis the season — for showing your customer advisory board you care about their contributions and time. Continue reading........»»
Apple needs a cheaper Vision Pro to convince developers to get on board with the platform
Apple Vision Pro went on sale in February, but the product has struggled to gain traction. With a starting price of $3,500 in the US, most of its customers are tech enthusiasts. For Apple, this also means that there aren’t many developers intereste.....»»
Tim Cook’s side hustle as Nike board director just got tougher
Apple CEO Tim Cook has been the main independent board director for sneaker company Nike for the past 19 years, but the brand is currently facing its biggest challenge during that time … more….....»»
Goldman Sachs to face CFPB fine over handling of Apple Card disputes
Goldman Sachs’ Apple Card nightmare continues to get worse. A new report today reveals that the Consumer Financial Protection Bureau is set to fine Goldman Sachs after an investigation into its customer service practices for Apple Card. The CFPB.....»»
Apple CEO Tim Cook continues to kick it with Nike almost 20 years later
Apple CEO Tim Cook has been on Nike's board for almost 20 years, and now he has to help guide the major sports brand through some stormy weather.Tim Cook's custom-made sneakers from May's iPad Pro launch - Image source: Apple via HypebeastLike Apple,.....»»
Service departments leverage the latest AI-based technology to help grow revenue, increase customer satisfaction
The number of dealership service departments applying artificial intelligence is multiplying, with the technology performing everything from booking appointments to suggesting conversational language for business development center workers. The resul.....»»
The "Club Med" lesson: How service organizations can improve employee well-being and enhance the work experience
Researchers from Nanyang Technological University and EM Lyon have published a new Journal of Marketing study that describes how, under certain conditions, customer interactions can rejuvenate service employees......»»
Ford, Calif. dealership can"t coerce customer into arbitration over lemon law complaint, appeals court rules
Ford Motor Co. and the dealership that serviced a 2020 F-250 Super Duty can't force the pickup's owners to arbitrate their lemon law claim, a California appeals court ruled......»»
Forvia posts slightly lower Q3 sales, but wins new business from Chinese automakers
Forvia said it underperformed the local automotive production in China due to “customer mix evolution and start of productions delayed from 2024 to 2025.”.....»»
Amazon’s God of War show is going back to the drawing board
Amazon's God of War TV show has been hit by a major setback......»»
Connected vehicles and chargers use AI to combat hackers, improve customer experience
More than half of vehicles sold globally are connected, according to McKinsey & Co., and that is forecast to rise to 95 percent by the end of the decade. That connectivity gives hackers more targets......»»
Subaru next-gen strong hybrid for Crosstrek, Forester delivers more power, fuel economy
Subaru’s next-generation strong hybrid, to be optioned in the Crosstrek and Forester crossovers, achieves across-the-board improvements in engine power, motor output, torque, battery capacity, fuel economy and driving range......»»
Overheard: Be transparent, build trust and sales will follow
A service adviser doesn't have to be a pushy salesperson to sell needed repairs or maintenance to a customer, said Darryl Terrell, service and parts director at Matt Bowers Ford in Metairie, La., on "The Multi-Point Inspection Podcast.".....»»
US Navy fighter jet with two on board crashes during training in Washington state
US Navy fighter jet with two on board crashes during training in Washington state.....»»
F&I tip: Be available by phone to the lender on stipulation deal
Dealership staff should be sure their indirect auto lending partners can reach them by phone when a deal is contingent on the customer providing stips......»»
Hands on: Clicks Keyboard for iPhone 16 Pro – Rebuilt on customer feedback [Video]
Clicks Keyboard for iPhone is back, and they’re pushing all the right buttons—literally. I had the chance to get hands-on with the latest model, and it’s clear that Clicks has done their homework. From ergonomics to extra features, here’s eve.....»»
Data Zoo ID Fraud & Risk Signals enhances fraud detection
Data Zoo launched its latest service, ID Fraud & Risk Signals. This new solution is designed to enhance customer identification and Know Your Customer (KYC) processes by providing deeper insights into fraud detection and risk assessment, helping busi.....»»
Ward Christensen, BBS inventor and architect of our online age, dies at age 78
Christensen kick-started online culture by inspiring thousands of hobbyist communities. On Friday, Ward Christensen, co-inventor of the computer bulletin board system (BBS), died.....»»
Sunderfolk is a couch co-op tactical RPG you play with a phone. No, really.
Blizzard vet says both tabletop pros and casual types have a place on the couch. Tabletop board games and video games typically offer ways to reduce their difficulty. But getting.....»»
North America can seize EV leadership from China, GM battery chief says
The U.S. can seize global leadership on electric vehicle batteries as the customer base for EVs grows, said Kurt Kelty, General Motors' vice president of batteries......»»
Frontegg Flows simplifies customer identity processes
Frontegg launched Flows, a journey-time orchestration capability that uses generative AI to simplify the creation of advanced customer identity processes. As growing businesses emerge from startup mode and enter scale-up mode, their user identities s.....»»