Common Ways CX Practitioners Use Voice of the Customer Templates
We dig into some common Voice of the Customer templates and how CX practitioners approach collecting their customers' feedback. Continue reading........»»
Fivetran Hybrid Deployment keeps sensitive data within the customer’s environment
Fivetran announced Hybrid Deployment, a new solution that allows customers to securely run data pipelines within their own environment from the Fivetran managed platform, providing a single control plane to manage all data sources, whether they are c.....»»
Appeals court upholds prison sentence for irate service customer who refused to leave dealership
The customer blamed a faulty hood latch for a crash and wanted an Arkansas dealership to repair his vehicle for free......»»
Your K-Pop favorites may be illicit AI voice clones
AI-created songs and voices are streamed millions of times, especially K-Pop.....»»
AT&T fined $13M for data breach after giving customer bill info to vendor
AT&T data should have been deleted but remained in cloud for years before hack. Enlarge (credit: Getty Images | Ronald Martinez) AT&T agreed to pay a $13 million fine because it gave customer bill information to a vendor.....»»
Zirconium metals under extreme conditions found to deform in surprisingly complex ways
Materials are crucial to modern technology, especially those used in extreme environments like nuclear energy systems and military applications. These materials need to withstand intense pressure, temperature and corrosion. Understanding their lattic.....»»
The best techs to research in Frostpunk 2
Progress is not without cost, and this concept is always prevalent in . As the Steward, you have to appease and placate disparate factions, while also thinking of the best ways to move forward with scientific breakthroughs. Some of these will eventua.....»»
Buick leans in to premium design for long-term sales growth
With the redesigned 2025 Enclave crossover, Buick has a fully overhauled product lineup and is seeking to generate brand awareness and customer consideration......»»
An ambitious mission to Neptune could study both the planet and Triton
Mission concepts to the outer solar system are relatively common, as planetary scientists are increasingly frustrated by our lack of knowledge of the farthest planets. Neptune, the farthest known planet, was last visited by Voyager 2 in the 1980s......»»
How to play Fortnite on iPhone and iPad
The most popular game in the world is no longer on the biggest gaming platform. But there are still ways to play Fortnite on your iPhone if you know the tricks......»»
Scientists show how pregnancy changes the brain in innumerable ways
Neuroscientist Liz Chrastil got the unique chance to see how her brain changed while she was pregnant and share what she learned in a new study that offers the first detailed map of a woman's brain throughout gestation......»»
iOS 18 is here, and it’s Apple’s most personal iPhone update yet
iOS 18 is now rolling out to everyone. The update includes major new Home Screen customization features, a completely redesigned Photos app, and more. In many ways, iOS 18 is Apple’s most customizable update for iPhone users yet. Head below for.....»»
AirPods are having their Apple Watch moment
Some seriously impressive new health-related features are coming to AirPods Pro 2. The customer reach of these features will be especially great for the same reason Apple Watch impacts so many lives. more….....»»
How one phone app uses your voice to detect high blood pressure
Smartphone apps can do a lot these days. But what if there was one that used your voice to detect high blood pressure? It's real, and it's very impressive......»»
Google rolls out voice-powered AI chat to the Android masses
Gemini Live allows back-and-forth conversation, now free to all Android users. Enlarge / The Google Gemini logo. (credit: Google) On Thursday, Google made Gemini Live, its voice-based AI chatbot feature, available for fr.....»»
Remembering where your meals came from key for a small bird’s survival
For small birds, remembering where the food is beats forgetting when it's gone. Enlarge (credit: BirdImages) It seems like common sense that being smart should increase the chances of survival in wild animals. Yet for a.....»»
New method to break down forever chemicals uses nanoparticles and ultrasound
What do firefighting foam, non-stick cookware, water-repellent textiles and pesticides all have in common? They all contain per- and polyfluoroalkyl substances, or PFAS—human-made chemicals that don't break down naturally. It's no wonder, then, tha.....»»
Scientists develop artificial sugars to enhance disease diagnosis and treatment accuracy
Scientists have found a way to create artificial sugars that could lead to better ways to diagnose and treat diseases more accurately than ever before......»»
Dams built to prevent coastal flooding can worsen it
The common practice of building dams to prevent flooding can actually contribute to more intense coastal flood events, according to a new study......»»
How to reset your BIOS
Resetting your BIOS can be a great way to fix common boot problems, undo a broken overclock, or undo a system change you regret. Here's how to do it......»»
Societal factors can shape how companies best respond after customers misbehave
From rule breaking and theft to verbal abuse and foul language, one customer's behavior can negatively affect another customer's experience. How hospitality businesses can best respond to instances of customer misbehavior can depend on the strictness.....»»