Common Ways CX Practitioners Use Voice of the Customer Templates
We dig into some common Voice of the Customer templates and how CX practitioners approach collecting their customers' feedback. Continue reading........»»
1 Thing We"re Talking About: Mobile service platform Curbee names new CEO
Mobile service startup Curbee has named Amit Chandarana as its new CEO. He replaces Denise Leleux, who helped launch the startup after serving as director of global customer and ownership experience at Tesla......»»
Both Harris and Trump have records on space policy. An expert examines where they differ
The next president of the United States could be the first in that office to accept a phone call from the moon and hear a woman's voice on the line. To do so, they'll first need to make a series of strategic space policy decisions. They'll also need.....»»
Can we ever trust photos again, in an AI age? Apple and others working the problem
At a time when you can ask AI to modify an existing photo in almost any way you please, or even ask it to generate a completely artificial image, can we ever trust photos again? Apple is working to address the issue in two ways, and many of us are.....»»
Vimeo brings spatial video sharing to everyone with new Apple Vision Pro app
Apple Vision Pro is one of the best ways to watch video, and now there’s more ways to find great content to view. Vimeo has released a new visionOS app made specifically for Apple Vision Pro, beating YouTube to the platform. The killer feature? Spa.....»»
Reducing moose numbers could help protect Canadian caribou populations from wolf predation
Woodland caribou populations in Canada are declining because of habitat changes that benefit common prey species of wolves (such as moose and deer), leading to increasing numbers of wolves that kill caribou. To protect caribou, wildlife managers have.....»»
Dealership service departments gain ground on independent shops in latest CDK service study
Dealership service departments saw a 14-point jump in customer satisfaction scores in the latest CDK Service Shopper study......»»
Streaming subscription fees have been rising while content quality is dropping
Surveys show decline in customer satisfaction with what is available to stream. Subscription fees for video streaming services have been on a steady incline. But despite subscrib.....»»
Goldman Sachs to face CFPB fine over handling of Apple Card disputes
Goldman Sachs’ Apple Card nightmare continues to get worse. A new report today reveals that the Consumer Financial Protection Bureau is set to fine Goldman Sachs after an investigation into its customer service practices for Apple Card. The CFPB.....»»
Service departments leverage the latest AI-based technology to help grow revenue, increase customer satisfaction
The number of dealership service departments applying artificial intelligence is multiplying, with the technology performing everything from booking appointments to suggesting conversational language for business development center workers. The resul.....»»
People around the world are using courts to question whether climate policies are fair
Coal workers suing their government over job losses. Indigenous people using the courts to block wind farms or anti-deforestation policies that violate their cultural rights. What these cases have in common is they challenge the fairness of climate p.....»»
The "Club Med" lesson: How service organizations can improve employee well-being and enhance the work experience
Researchers from Nanyang Technological University and EM Lyon have published a new Journal of Marketing study that describes how, under certain conditions, customer interactions can rejuvenate service employees......»»
Research suggests party affiliation is main voter cue, but identity of candidates could offer boost
The presidential election is just weeks away, and the matchup between Vice President Kamala Harris and former President Donald Trump is historic in so many ways. In one instance, a former president was renominated but faces conviction on 34 felony co.....»»
Five ways AI and data is making the difference in the Premier League
Five ways AI and data is making the difference in the Premier League.....»»
Studies of migraine’s many triggers offer paths to new therapies
One class of drugs has already found success in treating the painful, common attacks. For Cherise Irons, chocolate, red wine, and aged cheeses are dangerous. So are certain sounds.....»»
Sony LinkBuds Fit review: comfort above everything else
Sony's new earbuds offer amazing comfort, great sound, and a wealth of fun new features, including voice commands......»»
Check out this great movie before it leaves Amazon Prime Video next week (October 2024)
Amazon Prime Video has so many options, but one of the best ways to pick what to watch next is to see what's leaving soon......»»
Ford, Calif. dealership can"t coerce customer into arbitration over lemon law complaint, appeals court rules
Ford Motor Co. and the dealership that serviced a 2020 F-250 Super Duty can't force the pickup's owners to arbitrate their lemon law claim, a California appeals court ruled......»»
Forvia posts slightly lower Q3 sales, but wins new business from Chinese automakers
Forvia said it underperformed the local automotive production in China due to “customer mix evolution and start of productions delayed from 2024 to 2025.”.....»»
Five surprising ways that trees help prevent flooding
Think of flood prevention and you might imagine huge concrete dams, levees or the shiny Thames barrier. But some of the most powerful tools for reducing flood risk are far more natural and widely recognizable: woodlands and green spaces. Trees offer.....»»
This possible 2025 RPG hit has a stellar cast, but its price is raising eyebrows
Sandfall Interactive revealed the stellar voice cast for its debut RPG Clair Obscur: Expedition 33, along with a bizarre price......»»