Beware! 3 Tactics to Avoid Spooking Your Customer
If a customer becomes disengaged or disgruntled at your offerings, they are likely to “ghost” your brand. You don't want scary CX, do you? Continue reading........»»
Goldman Sachs to face CFPB fine over handling of Apple Card disputes
Goldman Sachs’ Apple Card nightmare continues to get worse. A new report today reveals that the Consumer Financial Protection Bureau is set to fine Goldman Sachs after an investigation into its customer service practices for Apple Card. The CFPB.....»»
You can no longer sign up for Disney+ and Hulu via the App Store
In an attempt to avoid paying Apple's App Store fees, Disney has removed the ability for users to pay for Disney+ or Hulu through the App Store.Disney+ and Hulu no longer allow signups via the App Store.By instructing their users to visit a website r.....»»
Service departments leverage the latest AI-based technology to help grow revenue, increase customer satisfaction
The number of dealership service departments applying artificial intelligence is multiplying, with the technology performing everything from booking appointments to suggesting conversational language for business development center workers. The resul.....»»
The "Club Med" lesson: How service organizations can improve employee well-being and enhance the work experience
Researchers from Nanyang Technological University and EM Lyon have published a new Journal of Marketing study that describes how, under certain conditions, customer interactions can rejuvenate service employees......»»
Ford, Calif. dealership can"t coerce customer into arbitration over lemon law complaint, appeals court rules
Ford Motor Co. and the dealership that serviced a 2020 F-250 Super Duty can't force the pickup's owners to arbitrate their lemon law claim, a California appeals court ruled......»»
Forvia posts slightly lower Q3 sales, but wins new business from Chinese automakers
Forvia said it underperformed the local automotive production in China due to “customer mix evolution and start of productions delayed from 2024 to 2025.”.....»»
Cybercrime’s constant rise is becoming everyone’s problem
Cybercrime in recent years shows no signs of slowing down, with phishing attacks surging and ransomware tactics becoming more advanced, forcing organizations to constantly adapt their defenses. The rise of deepfake technology, especially in creating.....»»
Connected vehicles and chargers use AI to combat hackers, improve customer experience
More than half of vehicles sold globally are connected, according to McKinsey & Co., and that is forecast to rise to 95 percent by the end of the decade. That connectivity gives hackers more targets......»»
X’s depressing ad revenue helps Musk avoid EU’s strictest antitrust law
X invoked tanking ad revenue to remove threat of DMA gatekeeper designation. Following an investigation, Elon Musk's X has won its fight to avoid gatekeeper status under the Europ.....»»
Overheard: Be transparent, build trust and sales will follow
A service adviser doesn't have to be a pushy salesperson to sell needed repairs or maintenance to a customer, said Darryl Terrell, service and parts director at Matt Bowers Ford in Metairie, La., on "The Multi-Point Inspection Podcast.".....»»
F&I tip: Be available by phone to the lender on stipulation deal
Dealership staff should be sure their indirect auto lending partners can reach them by phone when a deal is contingent on the customer providing stips......»»
Lookout offers protection against social engineering and executive impersonation attacks
Lookout announced new features for its Mobile Threat Defense (MTD) solution, Lookout Mobile Endpoint Security. These advancements provide comprehensive protection against two fast-growing advanced social engineering tactics: smishing (SMS phishing) a.....»»
Hands on: Clicks Keyboard for iPhone 16 Pro – Rebuilt on customer feedback [Video]
Clicks Keyboard for iPhone is back, and they’re pushing all the right buttons—literally. I had the chance to get hands-on with the latest model, and it’s clear that Clicks has done their homework. From ergonomics to extra features, here’s eve.....»»
Data Zoo ID Fraud & Risk Signals enhances fraud detection
Data Zoo launched its latest service, ID Fraud & Risk Signals. This new solution is designed to enhance customer identification and Know Your Customer (KYC) processes by providing deeper insights into fraud detection and risk assessment, helping busi.....»»
We tend to keep away from midges and, even when in swarms, they tend to keep away from each other
We've all found ourselves trying to avoid the swarms of midges that are so common in late summer. But as you try to avoid them, what you may not know is that they are equally keen to avoid each other......»»
Study reveals why 60% of New Zealanders avoid the news, at least some of the time
Are you a news avoider? Do you turn off the six o'clock TV news, scroll past headlines, skip radio bulletins—or just ignore news entirely?.....»»
Mountain chickadees songs provide real-time evidence for Darwin"s character displacement theory
Mountain chickadees in Boulder have evolved a different tune to avoid getting mixed up with their cousins, according to a new CU Boulder-led study published Oct. 9 in the Journal of Evolutionary Biology......»»
North America can seize EV leadership from China, GM battery chief says
The U.S. can seize global leadership on electric vehicle batteries as the customer base for EVs grows, said Kurt Kelty, General Motors' vice president of batteries......»»
Frontegg Flows simplifies customer identity processes
Frontegg launched Flows, a journey-time orchestration capability that uses generative AI to simplify the creation of advanced customer identity processes. As growing businesses emerge from startup mode and enter scale-up mode, their user identities s.....»»
Mexican jumping beans jump to safety in a dynamic world—light could influence how moth larvae avoid extreme heat
What makes Mexican jumping beans jump? New research from Binghamton University reveals that Mexican jumping bean larvae respond to different colors of light, jumping more vigorously under different hues, which can help them avoid potentially dangerou.....»»