Beware! 3 Tactics to Avoid Spooking Your Customer
If a customer becomes disengaged or disgruntled at your offerings, they are likely to “ghost” your brand. You don't want scary CX, do you? Continue reading........»»
Microsoft Word may delete your files — here’s how to avoid it
A new bug in Microsoft Word is randomly deleting user files, but we know how to work around it......»»
Customer sues Ill. Napleton store, alleges unauthorized credit check
Arlington Heights CDJR shopper's lawsuit seeks class-action status for other consumers who allegedly also saw unwanted "hard" credit pulls by the Napleton Group......»»
X fails to avoid Australia child safety fine by arguing Twitter doesn’t exist
Elon Musk merging Twitter into X didn't absolve X from child safety fine. Elon Musk's X (formerly Twitter) remains on the hook for an approximately $400,000 fine after failing to.....»»
Chevy dealer recalls customer dinner he threw with Pete Rose
Pete Rose, who died Sept. 30, had dinner with customers of a Chevy dealership near Cincinnati as part of a 2010 campaign......»»
Outdoor businesses and venues could benefit from boosting birdsong sound biodiversity
Visitors to vineyards enjoyed their tours more when they heard enhanced sounds of diverse birdsong, new research has found. The findings from the University of East Anglia suggest that outdoor businesses could improve their customer experience by inv.....»»
Networking doesn"t have to be a chore. Here are three ways to make it more enjoyable and effective
Does the thought of putting on a fake smile and making idle small talk with strangers in order to advance your career send shivers down your spine? Do you avoid networking as a result? If so, you're not alone......»»
The politically incorrect guide to saving NASA’s floundering Artemis Program
To get somewhere, Artemis must avoid going nowhere. Regardless of the outcome of this year’s election, the United States will have a new president in a few months. Although ther.....»»
Enveil enables organizations to securely train machine learning models
Enveil announced the expansion of the core technologies supported by its ZeroReveal Machine Learning product, an enhancement that will further broaden and diversify the range of customer-driven use cases the solution can address. By allowing customer.....»»
Overheard: Own your mistakes, then make it right
Service departments should go out of their way to do something different for a customer who didn't receive top-notch care, said Mindi Williams, service manager at CMA's Colonial Subaru in Chesterfield, Va., on "CMA's Moving Lives Forward Podcast.".....»»
Veeam Recon Scanner identifies adversary tactics, techniques, and procedures
Veeam Software announced the addition of new Veeam Recon Scanner technology to Veeam Data Platform. This technology, developed by Coveware by Veeam, draws on years of experience in cyber-extortion incident response and the largest database of cyber i.....»»
The politically incorrect guide to saving NASA’s floundering Artemis Program
To get somewhere, Artemis must avoid going nowhere. Enlarge / A rendering of NASA's Lunar Gateway. (credit: NASA) Regardless of the outcome of this year’s election, the United States will have a new president in a few.....»»
Sonos completes internal review of app meltdown, details path forward
Sonos says it will be more methodical about updates, test more, and focus on customer experience as it continues to dig out from a catastrophic system update......»»
Man who fell in hole at dealership while walking dog can pursue lawsuit, appeals court rules
The Mississippi Court of Appeals has reinstated a negligence suit by a service customer who fell into a hole while walking his dog on the grass alongside a Toyota store's driveway......»»
There’s a big Verizon outage right now. Here’s what you need to know
If you are a Verizon Wireless customer, you may be experiencing service issues, including ones affecting data, phone calls, and text messages......»»
Rings of Power used one simple trick to avoid an infamous Game of Thrones mistake
The Rings of Power season 2 used one simple trick in its biggest scene to avoid repeating an infamous Game of Thrones mistake......»»
SpaceX’s Starlink service just hit a new customer milestone
Four years after going online, SpaceX's internet-from-space Starlink service now reaches 4 million customers globally, it was announced on Thursday......»»
Overheard: View your repair shop from the perspective of the customer
Shop owners should spend a couple hours each month thinking about how the customer perceives their repair facility, Lauralee Schmidt, co-owner of Schmidt Auto Care in Springboro, Ohio, said on the "Ratchet+Wrench Radio" podcast......»»
Study reveals mallards" flight responses ineffective in preventing vehicle collisions
An article published in PeerJ Life & Environment has uncovered insights into how mallards (Anas platyrhynchos) respond to approaching vehicles, revealing that these common waterbirds are poorly equipped to avoid collisions, particularly at high speed.....»»
F&I tip: Make a connection before you start your pitch
Finance and insurance managers should try to get to know the customer before they start selling, said Jimmy Magee, general manager of Audi Turnersville in New Jersey. "You can find out what the most important things will be to them by having a short.....»»
Study shows virtual reality may help pedestrians and cyclists avoid harmful pollutants
Physics-informed virtual reality could be key to reducing the exposure of pedestrians and cyclists to harmful, non-exhaust vehicle emissions, according to a study published 25 Sep in the Royal Society Open Science journal......»»