Are You Ghosting Your Customers?
How does ghosting work within the realm of customer experience? Did they ghost you? Did you ghost them? Continue reading........»»
CDK continues rebooting, but will customers forgive it?
The dealership management system provider is continuing a phased effort to bring customers back online after two cyberattacks led to a shutdown June 19......»»
Apple shares photos as first customers outside the US buy Vision Pro
The first customers outside the US have been able to buy Vision Pro this morning, and Apple has shared photos from stores in three countries. The photos show the demo zones set up for customers to try the spatial computer, as well as some of those.....»»
Vision Pro pre-orders open today in five more countries
Vision Pro pre-orders open today in five more countries, just as the first customers in China, Hong Kong, Japan, and Singapore take delivery of theirs. Customers in Australia, Canada, France, Germany, and the UK will be able to pre-order the spati.....»»
Apple Vision Pro finally on sale outside the US
Customers in Japan and mainland China can now buy the Apple Vision Pro, and Apple will open up pre-orders in five more countries on Friday.Apple's head of retail Deirdre O'Brien is in China for the Apple Vision Pro rolloutAs announced during the WWDC.....»»
Rocket Report: China flies reusable rocket hopper; Falcon Heavy dazzles
"I have a problem: Rockets are built and kept in stock but not finding customers." Enlarge / SpaceX's 10th Falcon Heavy rocket climbs into orbit with a new US government weather satellite. (credit: SpaceX) Welcome to Edi.....»»
Second set of dealerships, public retailer brought back online after CDK cyberattacks
CDK Global said it brought a second small set of dealer customers back online as well as one of its large public dealership groups late June 27......»»
As repair costs rise, so does popularity of service drive financing
The cost of a vehicle repair is rising; therefore, so is the chance of customers getting hit with a hefty service department bill. To ensure they don't decline the work and to help them afford the repair, more dealerships are offering buy now, pay la.....»»
With CDK"s reputation challenged, CEO Brian MacDonald defends cyberattack response
CDK's CEO Brian MacDonald said the company is doing everything it can to help customers while its systems remain down, though some dealers have been unhappy with the communication......»»
Google’s Gemini AI is Microsoft Clippy for a new generation
Gemini's AI capabilities are coming to Google's Workspace app suite, but only for paid customers......»»
CDK says DMS restoration process from cyberattacks has begun, reiterates "several days" to end outages
CDK Global, in a note to customers, referred to the cyberattacks for the first time as a ransom event......»»
Why are threat actors faking data breaches?
Earlier this year Europcar discovered a hacker selling info on its 50 million customers on the dark web. The European car rental company immediately launched an investigation, only to discover that the data being sold was completely doctored, possibl.....»»
CDK says DMS restoration process from cyber ransom attack has begun, reiterates "several days" to end outages
CDK Global, in a note to customers, referred to the cyberattacks for the first time as a ransom event......»»
CDK cyberattacks could trigger litigation from consumers and dealers alike
It was a rough week as CDK Global dealt with two cybersecurity attacks, its customers rushed to adapt and experts predicted more breaches to come......»»
Findlay Automotive Group facing lawsuit over cyberattack
The lawsuit alleges that the dealership group failed to protect the private information of its customers......»»
AT&T can’t hang up on landline phone customers, California agency rules
State dismisses AT&T application to end Carrier of Last Resort obligation. Enlarge (credit: Getty Images | Joe Raedle ) The California Public Utilities Commission (CPUC) yesterday rejected AT&T's request to end its landl.....»»
Scammers target dealerships in U.S., Canada pretending to be CDK reps
CDK Global says scammers are targeting some dealership customers affected by the cyberattack that downed their DMS platforms......»»
Scammers reportedly targeting dealers pretending to be CDK reps
Reports are surfacing that scammers are targeting some CDK dealer customers affected by the cyberattack that downed their DMS platforms......»»
Verizon Business Complete launches as an end-to-end smartphone management solution
Verizon is out today with a new offering for business and enterprise customers who would like a comprehensive smartphone solution. In a single program, Verizon Business Complete includes purchasing, setup, mobile device management (MDM), 24/7 support.....»»
CDK Global cyberattack cripples 15,000 US auto dealerships
CDK Global, a software-as-a-service (SaaS) provider for car dealers and auto equipment manufacturers, has suffered a cyberattack that has temporarily disrupted its customers’ operations. About CDK and its platform CDK’s platform is used b.....»»
AT&T is raising the prices of its grandfathered plans
It seems that AT&T really wants customers in their grandfathered plans to upgrade as they will be raising their prices on their old plans. The post AT&T is raising the prices of its grandfathered plans appeared first on Phandroid. Carriers.....»»