6 Strategies for an Effective Call Center Culture
Call center agents suffer stress from workforce challenges, like rising customer expectations, growing call volume and a shaky work-life balance. Continue reading........»»
Both Harris and Trump have records on space policy. An expert examines where they differ
The next president of the United States could be the first in that office to accept a phone call from the moon and hear a woman's voice on the line. To do so, they'll first need to make a series of strategic space policy decisions. They'll also need.....»»
Future atmospheric rivers could bring catastrophic ocean level rise off the West Coast, simulation study shows
A team of climate specialists from the NSF National Center for Atmospheric Research, Climate and Global Dynamics Lab, Texas A&M University, and Pennsylvania State University has found evidence for a rise in ocean levels during future atmospheric rive.....»»
Apple’s new app could be the next big thing in mobile gaming
Apple is reportedly working on a new app that would combine elements of the App Store, Game Center, and communication tools......»»
Service tip: Managers need coaching to be better coaches
Service managers need a few strategies and suggested questions to prompt them to be better coaches for their employees, said service trainer and consultant Larry Edwards......»»
Modeling study shows that marshes provide cost-effective coastal protection
Images of coastal houses being carried off into the sea due to eroding coastlines and powerful storm surges are becoming more commonplace as climate change brings a rising sea level coupled with more powerful storms. In the U.S. alone, coastal storms.....»»
Effective strategies for measuring and testing cyber resilience
In this Help Net Security interview, Detective Superintendent Ian Kirby, CEO of the National Cyber Resilience Centre Group (NCRCG), discusses the emerging cyber threats and strategies organizations can use to increase cyber resilience. He emphasizes.....»»
IBM Guardium Data Security Center protects hybrid cloud and AI
As hybrid cloud-, AI-, and quantum-related risks upend the traditional data security paradigm, IBM is launching IBM Guardium Data Security Center – allowing organizations to protect data in any environment, throughout its full lifecycle, and with.....»»
Service departments leverage the latest AI-based technology to help grow revenue, increase customer satisfaction
The number of dealership service departments applying artificial intelligence is multiplying, with the technology performing everything from booking appointments to suggesting conversational language for business development center workers. The resul.....»»
Research explores how workplace culture and social relationships are associated with workplace bullying
Workplace bullying poses a serious threat to employees' health and well-being. A recent study conducted at the University of Eastern Finland sheds new light on the impact of social relationships on workplace bullying. Workplace bullying is a complex.....»»
Nissan tech center volunteers cut loose after work: Wrenching, racing and learning
Doing hands-on mechanical work or driving an Acceleration Team vehicle in a race is more than just a way to have a little fun at work, team members say. It broadens their technical understanding of how cars work as well as how other teams within Niss.....»»
GM is closing cold weather development center in Canada
After 50 years of research and development, General Motors is closing its Cold Weather Development Centre in Kapuskasing, Ont., saying the work done at the facility has become “redundant.”.....»»
Right whale population grows 4% but extinction remains a threat
One of the rarest species of whale in the world has increased slightly in population, encouraging conservationists to call on the federal government and the shipping and fishing industries to do more to bring the giant animals back from the brink of.....»»
De"Longhi"s new fully manual coffee machine lets you call the shots
From grinding to steaming, you're in control.....»»
"Making insurance effective in the face of climate change may require it to be legally enforced"
Recent hurricanes hitting the Southeastern United States have again robbed people of their homes, businesses and lives. Hurricane Helen, in late September, was followed up last week by Hurricane Milton, collapsing seemingly robust building structures.....»»
What motivates people to take action to prevent crime?
When private citizens disrupt a criminal event or avert a potentially dangerous situation, they are termed guardians, and the concept of guardianship forms the foundation of various crime-prevention strategies. Although guardianship has been examined.....»»
UN biodiversity summit opens with call for "significant" funding
The world's biggest nature protection conference opens in Colombia Monday with the United Nations chief calling for countries to "convert words into action" and fatten a fund seeking to address biodiversity loss......»»
To the astonishment of forecasters, a tiny hurricane just sprang up near Cuba
As of Saturday evening, hurricane-force winds extended just 5 miles from the center. A hurricane so small that it could not be observed by satellite formed this weekend, surprisin.....»»
Your Google TV can now control smart home devices
The new Google TV update turns it from an entertainment system into a command center for your entire smart home......»»
Megastudy tests crowdsourced ideas for reducing political polarization
Showing sympathetic figures with differing beliefs, discussed over a drink. Highlighting a shared identity. Correcting misperceptions about opposing partisans' views on democracy. Those are a few of the most effective strategies for reducing politica.....»»
Team achieves successful reproduction of hematopoietic stem cell developmental process in an in vitro culture system
Researchers at Kumamoto University have achieved a notable advancement in stem cell biology by reproducing the developmental process of hematopoietic stem cells (HSCs) in vitro. This culture system not only enhances our understanding of how HSCs deve.....»»