5 Skills Contact Center Employees Need Beyond Empathy
Call-center employees face stressful situations on a daily basis — irate customers, high targets and more. What skills can help them cope? Continue reading........»»
Chimps shown to learn and improve tool-using skills even as adults
Chimpanzees continue to learn and hone their skills well into adulthood, a capacity that might be essential for the evolution of complex and varied tool use, according to a study published May 7 in the open-access journal PLOS Biology by Mathieu Malh.....»»
Study demonstrate improved root growth in radio-cesium contaminated soil
Researchers at the RIKEN Center for Sustainable Resource Science (CSRS) have identified a way for plants to gain resistance to cesium, a radioactive toxin that can be found in contaminated soil. After manipulating a specific biological signaling path.....»»
Hubble views a galaxy with a voracious black hole
Bright, starry spiral arms surround an active galactic center in this new NASA Hubble Space Telescope image of the galaxy NGC 4951......»»
Hyundai-backed self-driving startup Motional delays plans, cuts employees
Motional, the joint venture between Hyundai and Aptiv, said Tuesday it would delay its driverless commercialization plans and it had laid off employees......»»
Researcher analyzes 3,356 signs to see how language use is changing in three Latino neighborhoods in Philly
Signs written in Spanish are becoming less common along North Philadelphia's Golden Block, or El Bloque de Oro—which runs along North Fifth Street from Lehigh Avenue to Allegheny Avenue and is considered the cultural center of the city's long-stand.....»»
Dogma-challenging telomere findings may offer new insights for cancer treatments
A new study led by University of Pittsburgh and UPMC Hillman Cancer Center researchers shows that an enzyme called PARP1 is involved in repair of telomeres, the lengths of DNA that protect the tips of chromosomes, and that impairing this process can.....»»
US Labor Board rules that Apple illegally interrogated retail employees in NYC
Apple on Monday was hit by a US Labor Board ruling on whether or not the company was illegally interrogating its employees about unionization activities. In that case, the board agreed that Apple had indeed been coercively interrogating its retail st.....»»
US Labor Board rules Apple illegally interrogated retail staff in NYC
The US Labor Board found that Apple conducted unauthorized interrogations of employees at the Apple World Trade Center retail store in New York City.Apple World Trade CenterIn a recent ruling, the US National Labor Relations Board (NLRB) found that A.....»»
SpaceX got the fanfare, but Boeing’s first crew flight is still historic
Ars spoke with the three Americans alive who have test-flown a new spacecraft in orbit. Enlarge / Astronauts Suni Williams (left) and Butch Wilmore (right) inside a Starliner simulator at NASA's Johnson Space Center in Houston. (.....»»
Researchers develop a nanoparticle that can penetrate the blood-brain barrier
Researchers at Sylvester Comprehensive Cancer Center at the University of Miami Miller School of Medicine have developed a nanoparticle that can penetrate the blood-brain barrier. Their goal is to kill primary breast cancer tumors and brain metastase.....»»
China Air Pollution Data Center launched to combat evolving complexity of air quality challenges
While significant strides have been made in improving air quality in China through regulations like the Clean Air Act issued in 2013, air pollution has become increasingly complex. Despite notable improvements, the development of the economy and expa.....»»
As business districts evolve post-pandemic, repurposing old or empty spaces should be on the drawing board
The COVID-19 pandemic and the hybrid work patterns it fostered have changed the way we think about office space, and central business districts in general. While fears of urban center "ghost towns" may have been premature, many cities around the worl.....»»
Animal behavior research better at keeping observer bias from sneaking in—but there"s still room to improve
Animal behavior research relies on careful observation of animals. Researchers might spend months in a jungle habitat watching tropical birds mate and raise their young. They might track the rates of physical contact in cattle herds of different dens.....»»
Anomali introduces AI-powered Security Operations Platform
Anomali unveiled its AI-powered Security Operations Platform. At the center of it is an omnipresent and intelligent Anomali Copilot that automates important tasks and seamlessly reports to management in seconds. The Copilot navigates a proprietary cl.....»»
First crewed Starliner test needs good weather for launch. Here’s the forecast
NASA and Boeing Space are a short time away from conducting the first crewed launch of the Starliner spacecraft from the Kennedy Space Center in Florida......»»
Magna adds 363 jobs at 3 operations in Michigan
Magna, the world’s fourth-largest auto supplier, will open an engineering center for lighting in Novi and an R&D center in Troy, while adding manufacturing capacity in Lyon Township, according to a statement last week......»»
Luminar lays off 20% of staff amid restructuring
Approximately 140 employees at lidar technology company Luminar were laid off Friday as the company pivots to an 'asset light' model that includes outsourcing industrialization......»»
Luminar lays off 20 percent of staff amid restructuring
Approximately 140 employees at lidar technology company Luminar were laid off Friday as the company pivots to an "asset light" model that includes outsourcing industrialization......»»
NASA hasn’t landed on the Moon in decades—China just sent its third in six years
China is going. NASA is talking about going. What gives? Enlarge / A Long March 5 rocket carrying the Chang'e-6 lunar probe blasts off from the Wenchang Space Launch Center on May 3, 2024 in Wenchang, China. (credit: Li Zhenzhou/.....»»
BlackBerry CylanceMDR improves cybersecurity defensive strategy
BlackBerry introduced the new and expanded CylanceMDR, offering comprehensive Managed Detection & Response (MDR) protection powered by the Cylance AI platform and augmented with award-winning security operations center analysts for 24×7 threat c.....»»