5 Predictions for What"s Next in Customer Engagement
Consider how our consumption habits have changed from the beginning of the year and now. What can your business do to adapt to the trends? Continue reading........»»
Christian Brothers consistently bests competition on customer satisfaction
The chain of faith-based independent repair shops asks franchisees to be Christians and treat customers like neighbors......»»
Okta says hackers breached its support system and viewed customer files
Hackers obtained valid credentials, but Okta doesn't say how. Enlarge (credit: Getty Images) Identity and authentication management provider Okta said hackers managed to view private customer information after gaining ac.....»»
Reynolds attempts to win back customers one dealership at a time
Reynolds and Reynolds continues efforts to convince dealership customers that it is more customer-friendly and collaborative. The process is easier said than done, experts say......»»
2024 cybersecurity predictions: GenAI edition
Unless you have lived under a rock for the past year, you know that generative artificial intelligence applications, such as ChatGPT, have penetrated many aspects of our online lives. From generating marketing content, creating images for advertiseme.....»»
Reynolds attempts to win over dissatisfied customers one dealership at a time
Reynolds and Reynolds continues efforts to convince dealership customers that it is more customer-friendly and collaborative. The process is easier said than done, experts say......»»
15-inch MacBook Air demand drops significantly, says Kuo
Ming-Chi Kuo says sales of the 15-inch MacBook Air will be 20% below expectations following a decline in demand after the Back to School season.Apple's 15-inch MacBook AirFollowing his recent predictions about the desktop iMac, analyst Kuo is reporti.....»»
Star Witness in Sam Bankman-Fried’s Trial Blames Him for Crimes
The star witness of the FTX trial Caroline Ellison said that Sam Bankman-Fried directed her to commit crimes and took customer money. When Sam Bankman-Fried’s defense lawyer Mark Cohen delivered his opening arguments at the F.....»»
Tracking emotions on social media to predict which posts go viral
It doesn't take a scientist to know that a Facebook post bursting with party popper emojis or angry face symbols gets more reactions and shares than a flat, factual account of a child's graduation or an airline's villainous customer service......»»
MOVEit data breach exposed personal data of 64M people; SEC investigating
A MOVEit data breach resulted in “at least” 64 million people having their personal data exposed by the failings of a company they’ve likely never heard of. The breach affected customer organizations ranging from Sony to the Louisiana Office.....»»
Cleaner snow boosts future snowpack predictions
Less pollution settling into snow should help cut the decline of snowpack in the Northern Hemisphere later this century. Though the snowpack will still diminish due to rising temperatures, the outlook is less dire when the cleaner snow of the future.....»»
Gaming is mastering automation in player support | Helpshift
Helpshift's Digital Support Benchmark Report suggests many gaming companies are handling customer support with AI or automated processes. Helpshift's Digital Support Benchmark Report suggests many gaming companies are handling customer support wi.....»»
Pathlight CEO explains how its AI agents will perform customer research 24/7
Pathlight CEO and co-founder Alexander Kvamme delved into the advantages and hurdles of designing an AI system. Pathlight CEO and co-founder Alexander Kvamme delved into the advantages and hurdles of designing an AI system.Read More.....»»
Immuta and Starburst enhance integration for growing data mesh security and access demands
Immuta unveiled its latest enhancements to its integration with Starburst to help joint customers meet increasing data mesh security and access demands. This update comes as Immuta continues to see strong customer adoption with Starburst users, inclu.....»»
How to Improve Apple Watch Performance
How to Improve Apple Watch Performance is a post by Adam Mills from Gotta Be Mobile. Apple Watch suddenly running slow? Before you contact Apple customer service or look into buying a newer model, you should try and fix the issue on your own. As your.....»»
Airbnb study sheds light on whether incentivizing customer reviews makes a difference
New research focused on whether incentivizing would-be online reviewers to post reviews can make a difference for the seller has shed new light on the role those reviews play in sales and revenue outcomes......»»
CASEKOO Magic Stand Series for iPhone 15 lineup, hands-on video
In the saturated market of phone accessories, CASEKOO stands out with its unique, functional, and high-quality case designs. Hailing from Australia, the company has rapidly gained global brand awareness thanks to its commitment to customer satisfacti.....»»
Interview: Paperlike CEO talks about ongoing success & what the future of company entails
I have personally been a Paperlike customer since 2018. I bought my first iPad Pro in 2018 and my first accessory, besides the Apple Pencil, was a Paperlike screen protector. As someone who takes a lot of handwritten notes, I knew the best and only o.....»»
When rentals go wrong: Study explores sharing economy and ways to boost good customer behavior
Consumers are increasingly paying for temporary access to products and services through companies like Rent the Runway, Netflix, Airbnb, and Uber—creating an "access-based industry" that's expected to grow to $335 billion by 2025. But, in exchange.....»»
Mukbang influencer marketing and consumer engagement with food brands
Ever find yourself inexplicably sucked into (another!) video of social media influencer downing a massive feast of 100 different kinds of shrimp? You can't scroll past. And before you know it, you're craving crustaceans, making reservations at that n.....»»
CEO: "Why I take customer service calls"
Andy Yen, founder and CEO of tech company Proton, explains why he sometimes takes customer calls......»»