5 Predictions for What"s Next in Customer Engagement
Consider how our consumption habits have changed from the beginning of the year and now. What can your business do to adapt to the trends? Continue reading........»»
Rage clicks: Study shows how political outrage fuels social media engagement
A Tulane University study explains why politically-charged content gets more engagement from those who disagree. Researchers found a "confrontation effect," where people are more likely to interact with content that challenges their views than those.....»»
Snowflake dance analysis could improve rain forecasts
The key to more accurate rainfall predictions may lie in the intricate dance of falling snowflakes, a new study has found......»»
North America can seize EV leadership from China, GM battery chief says
The U.S. can seize global leadership on electric vehicle batteries as the customer base for EVs grows, said Kurt Kelty, General Motors' vice president of batteries......»»
Frontegg Flows simplifies customer identity processes
Frontegg launched Flows, a journey-time orchestration capability that uses generative AI to simplify the creation of advanced customer identity processes. As growing businesses emerge from startup mode and enter scale-up mode, their user identities s.....»»
Neural networks boost fusion research with rapid ion temperature and rotation velocity predictions
In fusion experiments, understanding the behavior of the plasma, especially the ion temperature and rotation velocity, is essential. These two parameters play a critical role in the stability and performance of the plasma, making them vital for advan.....»»
Customer sues Ill. Napleton store, alleges unauthorized credit check
Arlington Heights CDJR shopper's lawsuit seeks class-action status for other consumers who allegedly also saw unwanted "hard" credit pulls by the Napleton Group......»»
Chevy dealer recalls customer dinner he threw with Pete Rose
Pete Rose, who died Sept. 30, had dinner with customers of a Chevy dealership near Cincinnati as part of a 2010 campaign......»»
Community sports need provincial "assist" to thrive, says report
Whether it's a children's soccer league run by parent volunteers or an adult hockey team whose players spend as much time socializing as shooting pucks, amateur sports play a vital role in enhancing community engagement and public health......»»
Outdoor businesses and venues could benefit from boosting birdsong sound biodiversity
Visitors to vineyards enjoyed their tours more when they heard enhanced sounds of diverse birdsong, new research has found. The findings from the University of East Anglia suggest that outdoor businesses could improve their customer experience by inv.....»»
Enveil enables organizations to securely train machine learning models
Enveil announced the expansion of the core technologies supported by its ZeroReveal Machine Learning product, an enhancement that will further broaden and diversify the range of customer-driven use cases the solution can address. By allowing customer.....»»
Scientists develop a new model of electric double layer
A new model accounts for a wide range of ion-electrode interactions and predicts a device's ability to store electric charge. The model's theoretical predictions align with the experimental results. Data on the behavior of the electric double layer (.....»»
Overheard: Own your mistakes, then make it right
Service departments should go out of their way to do something different for a customer who didn't receive top-notch care, said Mindi Williams, service manager at CMA's Colonial Subaru in Chesterfield, Va., on "CMA's Moving Lives Forward Podcast.".....»»
Sonos completes internal review of app meltdown, details path forward
Sonos says it will be more methodical about updates, test more, and focus on customer experience as it continues to dig out from a catastrophic system update......»»
Man who fell in hole at dealership while walking dog can pursue lawsuit, appeals court rules
The Mississippi Court of Appeals has reinstated a negligence suit by a service customer who fell into a hole while walking his dog on the grass alongside a Toyota store's driveway......»»
Solidarity drives online virality in a nation under attack, study of Ukrainian social media reveals
The first major study of social media behavior during wartime has found that posts celebrating national and cultural unity in a country under attack receive significantly more online engagement than derogatory posts about the aggressors......»»
There’s a big Verizon outage right now. Here’s what you need to know
If you are a Verizon Wireless customer, you may be experiencing service issues, including ones affecting data, phone calls, and text messages......»»
Enhancing hurricane forecasts: Simulations reveal reducing estimates of atmospheric friction improves storm predictions
Hurricanes and other extreme weather events are expensive in lives and money. From 1980 to 2023, weather and climate disasters caused about $2.6 trillion in damages in the U.S., according to NOAA estimates. In 2022 alone, the U.S. experienced 18 disa.....»»
SpaceX’s Starlink service just hit a new customer milestone
Four years after going online, SpaceX's internet-from-space Starlink service now reaches 4 million customers globally, it was announced on Thursday......»»
Overheard: View your repair shop from the perspective of the customer
Shop owners should spend a couple hours each month thinking about how the customer perceives their repair facility, Lauralee Schmidt, co-owner of Schmidt Auto Care in Springboro, Ohio, said on the "Ratchet+Wrench Radio" podcast......»»
Climatologists develop more accurate El Niño Southern Oscillation forecasts
Australian climatologists closely monitor atmospheric and oceanic conditions to assess the risk of El Niño Southern Oscillation (ENSO) events occurring, which can lead to devastating natural disasters, however these predictions have become somewhat.....»»