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How Robotic Process Automation Fits in Your Contact Center

Automation has introduced efficiency throughout enterprises for decades now.  One example comes from the world of customer service. Contact centers have long embraced automation in the form of Interactive Voice Response (IVR), much to the dis.....»»

Source:  CmswireCategory: It57 min. ago Related News

Separating the Growth Hacking Myths from the Realities

When growth hacking first emerged, some thought it would remain the domain of Silicon Valley insiders.   Instead, it blew up when the runaway success of early growth hacking advocates like Facebook became clear. Continue reading........»»

Source:  CmswireCategory: It2 hr. 40 min. ago Related News

What Happens When Text Mining and Search Converge? Document Analytics

The worlds of search and text mining are moving closer together and creating a new market sector as a result. And law offices — among other sectors — are reaping the benefits. Continue reading........»»

Source:  CmswireCategory: It3 hr. 48 min. ago Related News

Evidence, Not Ego, Must Drive Digital Transformation

On a hot and dusty day in Afghanistan, a group of men sat admiring patterns.  “Don’t like that one,” said the defense minister. Those around him nodded in agreement. “Don’t like that one, nor that one, nor that o.....»»

Source:  CmswireCategory: It5 hr. 8 min. ago Related News

Hyland OnBase 17 Release Focuses on Digital Transformation

A little over a year since its last major release, enterprise content management specialist OnBase by Hyland today released OnBase 17, the latest iteration of its flagship offering aimed at improving the user experience and helping busines.....»»

Source:  CmswireCategory: It6 hr. 16 min. ago Related News

Grappling with Digital Workplace Challenges, More News

Simpler Media Group and Digital Workplace Group's inaugural Digital Workplace Experience  at the Radisson Blu Aqua in Chicago last week established two things:  Organizations still need work building solid employee experiences. .....»»

Source:  CmswireCategory: It22 hr. 56 min. ago Related News

From Web Pages to Journeys: How to Prioritize Customer Pathways

Gartner predicts  30 percent of web browsing sessions will be done without a screen by 2020.  I’d be surprised if it takes that long.  Your customers are on the move — consuming digital content, information and experienc.....»»

Source:  CmswireCategory: ItJun 23rd, 2017Related News

How to Break Through With CIOs on Social Media

It’s hard to be the Chief Information Officer. These busy tech execs are under pressure to successfully power up the CEO’s latest digital transformation initiative, plus hire and retain the best IT talent. Continue reading........»»

Source:  CmswireCategory: ItJun 23rd, 2017Related News

Riverbed Updates SteelCentral to Assess Digital Experience Tech Effectiveness

For all the talk about digital experience and digital transformation strategies, most enterprises have little or no way of assessing the effectiveness of the technology supporting their digital experiences. Continue reading........»»

Source:  CmswireCategory: ItJun 23rd, 2017Related News

Are ‘Shadow’ Collaboration Apps a Thing of the Past?

It feels like only last week shadow IT was one of the biggest concerns of C-Suite executives and IT managers. Shadow IT describes the phenomena of employees bringing in unapproved apps into the enterprise. Continue reading........»»

Source:  CmswireCategory: ItJun 23rd, 2017Related News

How to Build an Agile Marketing Team Across Time Zones

Agile marketing is fast-paced in every sense of the word, designed to keep up with — and stay ahead of — the constant evolutions in digital engagement and customer needs that change minute-to-minute around the world. Agile marketing is.....»»

Source:  CmswireCategory: ItJun 23rd, 2017Related News

Will Snowflake"s Data Sharehouse Change the Game For Marketers?

Any time a company boasts its product is 'first of its kind,' it's met with understandable skepticism.  So when San Mateo, Calif. Continue reading........»»

Source:  CmswireCategory: ItJun 23rd, 2017Related News

Qubit Sheds Light on Optimization Techniques That Really Work

There are about 5,000 martech applications on the market, give or take. That translates into roughly 5,000 different approaches to martech from which to choose. Navigating this ecosystem can be challenging, in part because few guidelines are avail.....»»

Source:  CmswireCategory: ItJun 23rd, 2017Related News

4 Agile Principles for the Modern Marketer

Consider this for a moment: According to the Pew Research Center, just a decade ago only 11 percent of people used social media, and no one had even heard of the sharing economy. Today, we order everything online and it seems like almost everyone h.....»»

Source:  CmswireCategory: ItJun 23rd, 2017Related News

Mastering the Digital Workplace Is an Overwhelming Task

CHICAGO — Companies and knowledge workers haven’t quite cracked the code of the digital workplace. They haven't mastered the perfect employee experience — yet. Those represent “overwhelming” challenges for those charge.....»»

Source:  CmswireCategory: ItJun 23rd, 2017Related News

CIOs: Employees Are Your Customers

In today’s hyper-connected digital workplace, the experience their employees have have become as important as those of their customers. Continue reading........»»

Source:  CmswireCategory: ItJun 23rd, 2017Related News

Only Senior Leaders Can Solve Employee Disengagement

CHICAGO — Jill Christensen delivered a message this morning for executives who employ toxic, incompetent managers who don't care about inspiring employees: Fire 'em all. It's high time organizations fix the epidemic of employee disengagement.....»»

Source:  CmswireCategory: ItJun 21st, 2017Related News

Headless, But Not Brainless Web CMS

With the rising buzz of headless CMS, comes the rising misunderstanding that CMS systems must fall into one of two categories: fully headless systems that require a from-scratch build for every new touchpoint, or page-based systems that are locked.....»»

Source:  CmswireCategory: ItJun 21st, 2017Related News

Tame the Anarchy of Innovation with a Process-Driven Culture

Almost universally, innovation is regarded as a positive force. In fact, in today’s fast-paced business environment, it’s often considered essential for business survival. Continue reading........»»

Source:  CmswireCategory: ItJun 21st, 2017Related News

Top B2B Industry Events (June 21 to July 28, 2017)

We're almost at the midway point of 2017 and the year has more great conferences in store for us. Continue reading........»»

Source:  CmswireCategory: ItJun 21st, 2017Related News