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Tales From the Crypt: Top 6 Customer Advisory Board Horror Stories

Some scary tales from the meeting crypt can serve as a reminder — or warning — for what not to do for customer advisory boards. Continue reading........»»

Source:  CmswireCategory: ItOct 29th, 2022Related News

Is Customer Experience the Key to Surviving ‘Skimpflation?’

The first place most consumers are looking to cut costs to battle rising prices is axing brands that don't provide excellent customer service. Continue reading........»»

Source:  CmswireCategory: ItOct 29th, 2022Related News

A Deep Dive Into Sitecore"s Offerings — and Questions That Remain

Sitecore updated its product roadmap at its conference last week. But questions still remain on the trajectory. Continue reading........»»

Source:  CmswireCategory: ItOct 29th, 2022Related News

Where IT Teams and Business Users Differ On Enterprise Search

When it comes to enterprise search, IT and business teams perceive very different use cases. Continue reading........»»

Source:  CmswireCategory: ItOct 29th, 2022Related News

CMSWire Contributor Q&A With Tobias Komischke: Next-Level Customer Journey Mapping

CMSWire Managing Editor Dom Nicastro catches up with CMSWire Contributor Tobias Komischke on customer journey mapping and "jobs to be done." Continue reading........»»

Source:  CmswireCategory: ItOct 29th, 2022Related News

Moving the Revenue Dial: How Marketing Can Prove Contribution to Growth

CMOs are now accountable for revenue impact and acquiring new skill sets. Are you ready for marketing leadership in 2023 and beyond? Continue reading........»»

Source:  CmswireCategory: ItOct 29th, 2022Related News

A Collaborative Business Culture Is a Must-Have for Transformational Change

With a culture of collaboration everything is easier. Can you use some of these collaboration strategies for your teams? Continue reading........»»

Source:  CmswireCategory: ItOct 29th, 2022Related News

How to Perfect Your Company’s Conversational AI

Christoph Börner at Cyara, spoke with CMSWire about the perks of chatbot testing and customers’ pet peeves with conversational AI. Continue reading........»»

Source:  CmswireCategory: ItOct 29th, 2022Related News

What"s Behind Sitecore"s Accenture Partnership?

Sitecore announced its newly minted partnership with Accenture, which the Sitecore CEO calls one of the biggest in company history. Continue reading........»»

Source:  CmswireCategory: ItOct 29th, 2022Related News

Design Thinking From the Start: Planning CX With Strategy

Building a customer-centric future is more important now than ever. Agile CX designs that can keep up with changing customer preferences are essential. Continue reading........»»

Source:  CmswireCategory: ItOct 29th, 2022Related News

What Does a "Good" Customer Experience Really Involve?

Jargon about “personalizing content” or “unifying digital experience” speaks to technique, not the substance of an experience. Time to get real in CX. Continue reading........»»

Source:  CmswireCategory: ItOct 29th, 2022Related News

How to Deliver a Customer-Centric Digital Customer Experience

Why are customers not satisfied and brands, all too often, not seeing the desired ROI on their investments? Time to make CX more personal. Continue reading........»»

Source:  CmswireCategory: ItOct 29th, 2022Related News

How to Assess Your Organization"s Customer Data Maturity

Successful personalization at scale requires intentional planning around customer data management. Continue reading........»»

Source:  CmswireCategory: ItOct 29th, 2022Related News

5 Retail Hyper-Personalization Strategies for the Holidays

Hone your hyper-personalization push before the holiday shopping season to spur sales and enhance customer experience. Continue reading........»»

Source:  CmswireCategory: ItOct 29th, 2022Related News

Material Complexity Hurts Reusability, Repairability and Recyclability

Will we get to a point when smartphones actually last us 10 years? Continue reading........»»

Source:  CmswireCategory: ItOct 29th, 2022Related News

Chatbots: The Illusion of Companionship Without the Demands of Friendship

Increased “humanization” of chatbots can trigger a crucial paradigm shift in human forms of interaction, which comes with risks. Continue reading........»»

Source:  CmswireCategory: ItOct 29th, 2022Related News

Beware! 3 Tactics to Avoid Spooking Your Customer

If a customer becomes disengaged or disgruntled at your offerings, they are likely to “ghost” your brand. You don't want scary CX, do you? Continue reading........»»

Source:  CmswireCategory: ItOct 29th, 2022Related News

Sitecore Symposium: Search Takes Center Stage

What's on the Sitecore Search roadmap? Search was one of the big announcements for the digital experience provider last week. Continue reading........»»

Source:  CmswireCategory: ItOct 29th, 2022Related News

3 Things to Consider Before Buying a Customer Data Platform

Are you ready to take the CDP journey? The CDP category includes a lot of different types of platforms. Continue reading........»»

Source:  CmswireCategory: ItOct 17th, 2022Related News

For Real? Which Half of My Marketing Budget Is Wasted?

Should marketers spend time trying to figure out what part of their budgets might be going down the tubes, or is it worth the effort? Continue reading........»»

Source:  CmswireCategory: ItOct 17th, 2022Related News