Your Silos Are Showing in Your Customer Experience
The challenges of silo-busting can make addressing the problem confounding to even the savviest of organizational leaders. But here’s how to do it. Continue reading........»»
Appeals court upholds prison sentence for irate service customer who refused to leave dealership
The customer blamed a faulty hood latch for a crash and wanted an Arkansas dealership to repair his vehicle for free......»»
AT&T fined $13M for data breach after giving customer bill info to vendor
AT&T data should have been deleted but remained in cloud for years before hack. Enlarge (credit: Getty Images | Ronald Martinez) AT&T agreed to pay a $13 million fine because it gave customer bill information to a vendor.....»»
Buick leans in to premium design for long-term sales growth
With the redesigned 2025 Enclave crossover, Buick has a fully overhauled product lineup and is seeking to generate brand awareness and customer consideration......»»
Spacewalk an "emotional experience" for private astronauts
The commander of the daring space voyage that included the first-ever spacewalk by private astronauts described opening the hatch into the void as an "emotional experience" that left him in awe, yet deeply aware of the dangers......»»
Apple iPhone 16 vs. iPhone 16 Pro: Do you need a Pro?
The iPhone 16 offers a nearly identical experience to the iPhone 16 Pro for $200 less. Do you really need the iPhone 16 Pro to get a Pro experience?.....»»
Rare woolly rhino mummies emerge from the permafrost
The new finds confirm the existence of a feature seen in cave art. Enlarge / Portion of a reproduction of cave paintings in France, showing rhinos (among other species). (credit: JEFF PACHOUD) For most people, an extinct.....»»
Disappearing scientists: Attrition and retention patterns of 2.1 million scientists in 38 OECD countries
Research has been showing that women scientists continue to disappear from science at a significantly higher rate and in higher percentages than men. This is what social scientists have thought for decades—but this is no longer the case today, acco.....»»
Google Fi waiting on Apple to enable RCS for iPhone users
iOS 18 is rolling out today with RCS to improve the Android-iPhone messaging experience, but support is not yet enabled for all carriers, including Google Fi Wireless. more….....»»
iOS 18 rolling out RCS to the iPhone for better Android messaging
Apple today is rolling out iOS 18 with support for RCS in a huge boost to the iPhone-Android messaging experience. more….....»»
AirPods are having their Apple Watch moment
Some seriously impressive new health-related features are coming to AirPods Pro 2. The customer reach of these features will be especially great for the same reason Apple Watch impacts so many lives. more….....»»
This 17-inch gaming laptop deal from Acer cuts $200 off the Nitro
Experience PC gaming on-the-go with the awesome Acer Nitro 17.3-inch Gaming Laptop, now on sale at Target for a limited time only!.....»»
How to prepare to preorder iPhone 16 (+ Torras Magnetic Ostand 360 Spin Case)
If you’re planning on picking up a new iPhone 16 model during pre-order day, the key is to have the smoothest and quickest checkout experience possible. With a ton of Apple users ordering at the same time tomorrow morning at 5:00 a.m. PDT (Sept. 1.....»»
This is the cutoff time for ensuring a fast iPhone 16 pre-order
Pre-orders for the iPhone 16 and 16 Pro open tomorrow. But if you want the fastest pre-ordering experience possible, you can walk through all the necessary shopping steps in advance via the Apple Store app. Here’s the cutoff time to prep your order.....»»
Societal factors can shape how companies best respond after customers misbehave
From rule breaking and theft to verbal abuse and foul language, one customer's behavior can negatively affect another customer's experience. How hospitality businesses can best respond to instances of customer misbehavior can depend on the strictness.....»»
Plex streamlines its media experience with dedicated Photos app
Plex is simplifying its app experience by pushing content like photos and music into their own dedicated apps......»»
EVgo and GM reveal their new fast charger experience
The layout and canopy are similar to a gas station. Enlarge / Are you getting gas station vibes? Because I'm getting gas station vibes. (credit: GM) Several years ago, General Motors and EVgo teamed up to build out a net.....»»
Watch this orbital sunset from a Crew Dragon spacecraft way above Earth
SpaceX has shared a some stunning images and a short video showing an orbital sunset as seen from the Polaris Dawn Crew Dragon way above Earth......»»
Hurry! Beats Studio 3 headphones are over 50% off today
Experience the pulse-pounding nature of the incredible Beats Studio 3 headphones, now on sale at Walmart for only $160. But act fast!.....»»
CNC & Laser Engraved Coin Bank: SainSmart Anniversary Project
To celebrate SainSmart’s anniversary, Windsor Woodcraft, a dedicated SainSmart customer, embarked on a creative project to design and build a wooden and acrylic coin bank. Using the Genmitsu PROVer XL 4030 V2 CNC machine and the Genmitsu L8 20.....»»
How to preorder the PlayStation 5 Pro
The PlayStation 5 Pro promises the smoothest, best-looking gaming experience you can get when it launches in November. Here's how to preorder to get yours......»»