What Does a "Good" Customer Experience Really Involve?
Jargon about “personalizing content” or “unifying digital experience” speaks to technique, not the substance of an experience. Time to get real in CX. Continue reading........»»
3 underrated Netflix movies you should watch this weekend (December 20-22)
Need some good films to watch this weekend? Netflix has three underrated movies you should stream starring Adam Driver, Liam Neeson, Selena Gomez, and more......»»
Eco-friendly reactor mimics lightning to produce ammonia from air and water
There's a good chance you owe your existence to the Haber-Bosch process......»»
By looking at individual atoms in tooth enamel, researchers are learning what happens to our teeth as we age
Teeth are essential for helping people break down the food they eat, and are protected by enamel, which helps them withstand the large amount of stress they experience as people chew away. Unlike other materials in the body, enamel has no way to repa.....»»
Sony is “the brand to beat” for ANC, and its XM5 headphones are $100 off
Experience unparalleled audio and some of the best active noise-cancelling with the Sony WH-1000XM5 headphones, now on sale for $300 through select retailers......»»
AI model forecasts product trends, enhances online shopping experience
Online retail platforms are increasingly becoming a dumping ground for low-quality products—which, over time, only serves to tarnish the retailer's reputation and dent sales. But new research from a team of business scholars at University of Illino.....»»
7 good things humanity did to combat climate change in 2024
Advocating for climate change action can sometimes feel like pushing a huge boulder up a hill. News headlines are filled with breaking climate records, while governments, including Australia's, are still approving new fossil fuel developments. Advert.....»»
I replaced Google Assistant with Amazon Alexa and haven’t looked back
A year ago, I decided to switch from Google Assistant to Amazon Alexa for my smart home duties. Now, 12 months later, I reflect on whether it was a good move......»»
NetSPI introduces external attack surface management solutions
NetSPI introduced three tiers of external attack surface management (EASM) solutions, delivered through the The NetSPI Platform. The new offerings address the evolving needs of NetSPI’s global customer base, to move toward a continuous threat e.....»»
The Backbone One would be an ideal game controller—if the iPhone had more games
It works well, but there still aren't enough modern, console-style games. In theory, it ought to be as good a time as ever to be a gamer on the iPhone. Classic console emulators h.....»»
$2 per megabyte: AT&T mistakenly charged customer $6,223 for 3.1GB of data
Texas police officer switched to AT&T FirstNet and got a horrible surprise. An AT&T customer who switched to the company's FirstNet service for first responders got quite the shoc.....»»
Your next TV won’t be micro-LED. Here’s why
We've been teased by micro-LED TVs for years, so is 2025 finally going to be the year we can get one in our home? We don't think the chances are good, and here's why......»»
These are the top 10 Apple TV+ shows coming soon in 2025
Apple TV+ has been having an especially good year, but the streamer is prepping a big lineup of shows and movies for 2025 too. Here are the top 10 TV shows coming to Apple TV+ soon in early 2025. more….....»»
A push to cool Australian cities may inadvertently increase our skin cancer risk, unless we act
Picture this: you're working from home and it's sweltering outside. You venture out for a coffee and move between patches of shade as you go. Good thing you wore your sunglasses, because the glare of the new footpath almost blinds you. You order your.....»»
This new Alien game will tide you over until Alien: Isolation 2
Alien: Isolation's sequel is still years away at this point, so fans should check out the new VR game Alien: Rogue Incursion for a similar experience......»»
IPVanish review: an unlimited-device VPN with a few flaws
I reviewed IPVanish's VPN service, and weighed the value of subscription tiers against the features to find out if it's a good solution for you......»»
Nvidia’s new app is causing large frame rate dips in many games
Fully disabling optional, AI-powered filters seems to fix the problem. When Nvidia replaced the longstanding GeForce Experience App with a new, unified Nvidia App last month, most.....»»
World Cup soccer getting faster for men and women alike, historical video footage reveals
If the experience of watching a FIFA World Cup soccer final is intense, spare a thought for the players, who are competing at an ever increasing intensity, according to a new study published in the International Journal of Performance Analysis in Spo.....»»
Good relationships and sex education can help teens understand when behavior is abusive or controlling
Nearly half of young people aged between 13 and 17 who have been in a relationship in the past year have experienced violent or controlling behavior, according to a recent survey from charity the Youth Endowment Fund......»»
Apple faces criminal complaints over Congo conflict minerals and customer deception
Apple is facing criminal complaints by the Democratic Republic of Congo (DRC), which accuses the company of illegally using conflict minerals, also known as “blood minerals.” The terms refer to minerals sourced from illegal sources who employ chi.....»»
Balancing security and user experience to improve fraud prevention strategies
In this Help Net Security interview, Jennifer White, Senior Director for Banking and Payments Intelligence at J.D. Power, discusses how financial institutions can improve customer satisfaction during fraud resolution, covering proactive fraud prevent.....»»