Measuring CX: Why You"re Doing It All Wrong
We get lost in CX metrics acronym bingo, and use these as the defining standard of our CX program. There's a better way. Continue reading........»»
How to test your SSD for potential problems
If you suspect there might be something wrong with your drive, it's best to look into it. Here's how to test your SSD quickly and safely......»»
There’s something wrong with the iPhone 16 Pro’s touchscreen
Have you noticed your new iPhone 16 Pro display ignoring your taps and swipes? You're not alone......»»
Here’s What the ‘Manosphere’ Gets Wrong about Cuckoldry
In online forums the term “cuck” has become synonymous with “sucker” and “loser.” But this use distorts its history and meaning, creating a baseless moral panic that harms both women and science.....»»
Measuring moon dust to fight air pollution
Moon dust, or regolith, isn't like the particles on Earth that collect on bookshelves or tabletops—it's abrasive and it clings to everything. Throughout NASA's Apollo missions to the moon, regolith posed a challenge to astronauts and valuable space.....»»
How a German peasant became the face of Nazi race laws
Many histories of Nazi Germany are accompanied by a photograph of two scientists measuring a man's facial features with a caliper. The picture is often contextualized, in these books, museums, and image archives as an illustration of the National Soc.....»»
Stephen Hawking Was Wrong—Extremal Black Holes Are Possible
For decades, a black hole that has as much spin or charge as it can given it mass was considered mathematically impossible. A new proof reveals otherwise......»»
4 things Apple got wrong with the iPhone 16 and 16 Pro
Apple's new iPhone 16 line is definitely appealing. But that doesn't mean it's perfect......»»
Opinion: Why some politicians crave your rage—and three ways to resist the game
The Nobel prize-winning economist Elinor Ostrom once wrote about "the danger of self-evident truths" within academic research, warning that they were often wrong, or at the very least misleading......»»
The PS5 Pro is the wrong price at the wrong time
The PS5 Pro's $700 price tag is eye-raising, but its timing may be Sony's bigger obstacle......»»
Lorne Michaels is in over his head in new Saturday Night trailer
Everything goes wrong for Lorne Michaels in the latest trailer for Sony's Saturday Night, which depicts the chaotic first episode of Saturday Night Live......»»
New mass spectrometry technology could transform tiny sample analysis
Mass spectrometry is a powerful technique that allows scientists to break down and identify the building blocks of just about anything by measuring the mass of the tiny particles of which something is comprised. It has a major limitation, however—a.....»»
New measurements reveal the enormous halos that shroud all galaxies in the universe
Have you ever wanted to make a $150,000 gamble? If you're right, you open a new window to the universe. But if you're wrong, you've just wasted a lot of money and time......»»
A review of humanity"s planned expansion between the Earth and the moon
Between low Earth orbit and the moon, there is a region of space measuring 384,400 km (238,855 mi) wide known as Cislunar space. In the coming decades, multiple space agencies will send missions to this region to support the development of infrastruc.....»»
For decades, we"ve been told 80% of the world"s biodiversity is found on Indigenous lands—but it"s wrong
Everyday people understandably rely on information quoted by scientists. But when that information turns out to be incorrect, things get complicated......»»
Researchers: J.D. Vance got "single cat women" all wrong—our study shows they wouldn"t vote for him anyway
The Trump/Vance ticket seems to have a problem attracting the support of women voters. In fact, recent polling shows women in the battleground states report 17 points less support for the Trump/Vance ticket than men......»»
The right to be wrong: How context or human rationality may influence our decisions
Conventionally, decision-making is portrayed as a rational process: individuals calculate potential risks and aim to maximize benefits. Yet, our brains do not always endorse rational action, particularly when an immediate response is required. Someti.....»»
Sonos’ public Trello board doesn’t delight
A public-facing Trello board of upcoming fixes doesn’t do anything to speed up the process of fixing what went wrong with Sonos. It’s a distraction......»»
California passes controversial bill regulating AI model training
As the world debates what is right and what is wrong about generative AI, the California State Assembly and Senate have just passed the Safe and Secure Innovation for Frontier Artificial Intelligence Models Act bill (SB 1047), which is one of the fir.....»»
Africa"s "youthquake": Huge numbers of young people have no jobs, the wrong skills and little hope
By 2050, one in every three young people on Earth will be of African origin, according to the 2024 International Labor Organization's (ILO) Global Employment Trends for Youth report. Africa's young people will be key players in the direction of futur.....»»
Researcher discusses two measures that predict effective managers
Good managers are hard to find. Most companies pick managers based on personality traits, age, or experience—and according to a recent National Bureau of Economic Research working paper, they may be doing it wrong......»»