How Speech Recognition Improves the Customer Experience in Call Center?
Speech is the most natural way of human interaction. Due to technological limitation, we started interacting with devices using buttons, keyboards, touchpads etc. but interaction with human voice is most convenient communication since ages. A large p.....»»
Overheard: Own your mistakes, then make it right
Service departments should go out of their way to do something different for a customer who didn't receive top-notch care, said Mindi Williams, service manager at CMA's Colonial Subaru in Chesterfield, Va., on "CMA's Moving Lives Forward Podcast.".....»»
Use Windows event logs for ransomware investigations, JPCERT/CC advises
The JPCERT Coordination Center – the first Computer Security Incident Response Team established in Japan – has compiled a list of entries in Windows event logs that could help enterprise defenders respond to human-operated ransomware atta.....»»
Veeam Recon Scanner identifies adversary tactics, techniques, and procedures
Veeam Software announced the addition of new Veeam Recon Scanner technology to Veeam Data Platform. This technology, developed by Coveware by Veeam, draws on years of experience in cyber-extortion incident response and the largest database of cyber i.....»»
Sonos completes internal review of app meltdown, details path forward
Sonos says it will be more methodical about updates, test more, and focus on customer experience as it continues to dig out from a catastrophic system update......»»
Man who fell in hole at dealership while walking dog can pursue lawsuit, appeals court rules
The Mississippi Court of Appeals has reinstated a negligence suit by a service customer who fell into a hole while walking his dog on the grass alongside a Toyota store's driveway......»»
The Internet Can"t Get Over This Moment From Trump"s Speech
The Internet Can"t Get Over This Moment From Trump"s Speech.....»»
Reducing credential complexity with identity federation
In this Help Net Security interview, Omer Cohen, Chief Security Officer at Descope, discusses the impact of identity federation on organizational security and user experience. He explains how this approach streamlines credential management and enhanc.....»»
Study tracks traveling population wave in Canada lynx
A new study by researchers at the University of Alaska Fairbanks's Institute of Arctic Biology provides compelling evidence that Canada lynx populations in Interior Alaska experience a "traveling population wave" affecting their reproduction, movemen.....»»
One tap unlocks a merry, dazzling holiday: Govee’s all-in-one light experience
Set up your home and have a dazzling holiday with a Govee magic lighting show. Use any Govee smart lighting products from permanent outdoor lights to LEDs......»»
There’s a big Verizon outage right now. Here’s what you need to know
If you are a Verizon Wireless customer, you may be experiencing service issues, including ones affecting data, phone calls, and text messages......»»
WaterMinder, Calory, and more updated for iOS 18 with Control Center widgets, app icons
Funn Media makes some of our favorite health and fitness apps (plus one of the most addictive iPhone games ever). This year, Funn Media is rolling out updates to its full suite of apps to take advantage of iOS 18, including new Control Center widgets.....»»
Cord-cutting app Channels gets new ‘Personal Sections’ and ‘Theater Mode’ features
The fan-favorite cutting app Channels is rolling out a big update this month focused on personalization. Channels 6.0 for Apple TV and iOS adds a new “Personal Sections” feature, customized navigation, a new “Theater Mode” experience, and mor.....»»
New assessment suggests Anthropocene started in the 1950s
A team of Earth scientists from the Center for Marine Environmental Studies, the University of Tokyo, The Australian National University, Matsuyama University, Kyoto University, and Shimane University, has found, via a new assessment, that the 1950s.....»»
UAW urges Stellantis workers to authorize strike, accuses car maker of breaching contract
The union's grievances center around Stellantis' product and investment commitments made during contract negotiations last autumn......»»
Today only: Lenovo IdeaPad down to $330 during Best Buy’s sale
Experience great graphics, performance, and a couple of free trials with the Lenovo Ideapad 1, now on sale at Best Buy for just $330......»»
AI bots now beat 100% of those traffic-image CAPTCHAs
I, for one, welcome our traffic light-identifying overlords. Enlarge / Examples of the kind of CAPTCHAs that image-recognition bots can now get past 100 percent of the time. (credit: Arxiv, Plesner et al.) Anyone who has.....»»
Ryugu samples call into question previous ideas about the formation of carbon-rich asteroids
Asteroid Ryugu possibly did not travel as far from its place of origin to its current near-Earth orbit as previously assumed. New research published in the journal Science Advances suggests that Ryugu was formed near Jupiter......»»
Green and digital transitions are putting environmental problems on the back burner, says study
The European Green Deal is a package of political initiatives to ensure that the EU reaches climate neutrality by 2050. Faced with this challenge, the parallel goals of the green and digital transitions are at the center of the European Commission's.....»»
IBM opens its quantum-computing stack to third parties
You don't have to use IBM's tools to run software on its quantum processor. Enlarge / The small quantum processor (center) surrounded by cables that carry microwave signals to it, and the refrigeration hardware. (credit: IBM).....»»
Enhancing hurricane forecasts: Simulations reveal reducing estimates of atmospheric friction improves storm predictions
Hurricanes and other extreme weather events are expensive in lives and money. From 1980 to 2023, weather and climate disasters caused about $2.6 trillion in damages in the U.S., according to NOAA estimates. In 2022 alone, the U.S. experienced 18 disa.....»»