A Forgotten Customer Experience Art: Decency
How one gesture of kindness can shift the customer experience for many. Continue reading........»»
Service departments leverage the latest AI-based technology to help grow revenue, increase customer satisfaction
The number of dealership service departments applying artificial intelligence is multiplying, with the technology performing everything from booking appointments to suggesting conversational language for business development center workers. The resul.....»»
The "Club Med" lesson: How service organizations can improve employee well-being and enhance the work experience
Researchers from Nanyang Technological University and EM Lyon have published a new Journal of Marketing study that describes how, under certain conditions, customer interactions can rejuvenate service employees......»»
Score the Meta Quest 3 512GB for $150 off today
Experience an immersive world of VR like no other! Save $150 when you purchase the Meta Quest 3 512GB and enjoy Batman: Arkham Shadow on the house!.....»»
Climate change to alter seasonal outdoor activity patterns in US
It can be hard to connect a certain amount of average global warming with one's everyday experience, so researchers at MIT have devised a different approach to quantifying the direct impact of climate change......»»
You can now design custom Spotify playlist cover art, right in the app
Personalizing your Spotify playlist creations is now even easier thanks to a new in-app cover art designer......»»
Wild animals can also experience trauma and adversity: Ecologists create an index to track the effects
Psychologists know that childhood trauma, or the experience of harmful or adverse events, can have lasting repercussions on the health and well-being of people well into adulthood. But while the consequences of early adversity have been well research.....»»
Ford, Calif. dealership can"t coerce customer into arbitration over lemon law complaint, appeals court rules
Ford Motor Co. and the dealership that serviced a 2020 F-250 Super Duty can't force the pickup's owners to arbitrate their lemon law claim, a California appeals court ruled......»»
Forvia posts slightly lower Q3 sales, but wins new business from Chinese automakers
Forvia said it underperformed the local automotive production in China due to “customer mix evolution and start of productions delayed from 2024 to 2025.”.....»»
Live Updates: Friday at Maker Faire Brings Big Art and School Field Trips
Check out ongoing highlights from Maker Faire Bay Area. The post Live Updates: Friday at Maker Faire Brings Big Art and School Field Trips appeared first on Make: DIY Projects and Ideas for Makers......»»
Half of Americans have forgotten to cancel a trial subscription
A new survey reveals that almost half of Americans have forgotten to cancel a trial subscription. It also corroborates earlier findings that we’re now spending around $1,000 a year on subscription services. The survey comes as the FCC announced.....»»
Space Perspective preps first crewed balloon flight, with a special guest
Space Perspective is preparing its first crewed balloon flight ahead of launching a tourism experience with epic views of Earth......»»
A forgotten Russell Crowe thriller is the top movie on Netflix today
A forgotten Russell Crowe thriller is the top movie on Netflix today.....»»
Security Bite: Hackers are now directing users to Terminal to bypass Gatekeeper in macOS Sequoia
9to5Mac Security Bite is exclusively brought to you by Mosyle, the only Apple Unified Platform. Making Apple devices work-ready and enterprise-safe is all we do. Our unique integrated approach to management and security combines state-of-the-art App.....»»
Hyundai internship hopes to accelerate automotive media diversity
HBCU students at Florida A&M gain hands-on experience and networking opportunities to break into the automotive industry......»»
PC hit Phasmophobia comes to consoles this month with PSVR2 support
PC horror hit Phasmophobia is finally coming to consoles and PS5 users will be able to experience it in VR......»»
Connected vehicles and chargers use AI to combat hackers, improve customer experience
More than half of vehicles sold globally are connected, according to McKinsey & Co., and that is forecast to rise to 95 percent by the end of the decade. That connectivity gives hackers more targets......»»
Photographic Styles is the best iPhone feature I’ve used in years
The iPhone 16 series is not all about souped up camera kit. Thanks to the silicon advancements, it gets a feature that turns even bland frames into art pieces......»»
Overheard: Be transparent, build trust and sales will follow
A service adviser doesn't have to be a pushy salesperson to sell needed repairs or maintenance to a customer, said Darryl Terrell, service and parts director at Matt Bowers Ford in Metairie, La., on "The Multi-Point Inspection Podcast.".....»»
Just buy a new iPad mini? Upgrade the experience with these 7 accessories
Apple just Apple Pencil Pro is a great starting place, but here are seven more of the best accessories to upgrade your iPad mini experience. more….....»»
ExtraHop RevealX enhancements accelerate investigation workflows
ExtraHop unveiled new network-based file analysis capabilities in ExtraHop RevealX to detect malware, combat ransomware, and help prevent data loss. According to the 2024 Global Ransomware Trends Report, organizations experience an average of eight r.....»»