A Forgotten Customer Experience Art: Decency
How one gesture of kindness can shift the customer experience for many. Continue reading........»»
London Standard"s AI-generated review, by late art critic Brian Sewell, exposes a significant philosophical threat
For the first issue in its new weekly print edition, the London Standard has run an experiment in the form of an AI-generated review of the National Gallery's Van Gogh: Poets and Lovers exhibition, written in the style of late art critic Brian Sewell.....»»
Enveil enables organizations to securely train machine learning models
Enveil announced the expansion of the core technologies supported by its ZeroReveal Machine Learning product, an enhancement that will further broaden and diversify the range of customer-driven use cases the solution can address. By allowing customer.....»»
Overheard: Own your mistakes, then make it right
Service departments should go out of their way to do something different for a customer who didn't receive top-notch care, said Mindi Williams, service manager at CMA's Colonial Subaru in Chesterfield, Va., on "CMA's Moving Lives Forward Podcast.".....»»
Veeam Recon Scanner identifies adversary tactics, techniques, and procedures
Veeam Software announced the addition of new Veeam Recon Scanner technology to Veeam Data Platform. This technology, developed by Coveware by Veeam, draws on years of experience in cyber-extortion incident response and the largest database of cyber i.....»»
Sonos completes internal review of app meltdown, details path forward
Sonos says it will be more methodical about updates, test more, and focus on customer experience as it continues to dig out from a catastrophic system update......»»
Man who fell in hole at dealership while walking dog can pursue lawsuit, appeals court rules
The Mississippi Court of Appeals has reinstated a negligence suit by a service customer who fell into a hole while walking his dog on the grass alongside a Toyota store's driveway......»»
Reducing credential complexity with identity federation
In this Help Net Security interview, Omer Cohen, Chief Security Officer at Descope, discusses the impact of identity federation on organizational security and user experience. He explains how this approach streamlines credential management and enhanc.....»»
Study tracks traveling population wave in Canada lynx
A new study by researchers at the University of Alaska Fairbanks's Institute of Arctic Biology provides compelling evidence that Canada lynx populations in Interior Alaska experience a "traveling population wave" affecting their reproduction, movemen.....»»
One tap unlocks a merry, dazzling holiday: Govee’s all-in-one light experience
Set up your home and have a dazzling holiday with a Govee magic lighting show. Use any Govee smart lighting products from permanent outdoor lights to LEDs......»»
There’s a big Verizon outage right now. Here’s what you need to know
If you are a Verizon Wireless customer, you may be experiencing service issues, including ones affecting data, phone calls, and text messages......»»
Cord-cutting app Channels gets new ‘Personal Sections’ and ‘Theater Mode’ features
The fan-favorite cutting app Channels is rolling out a big update this month focused on personalization. Channels 6.0 for Apple TV and iOS adds a new “Personal Sections” feature, customized navigation, a new “Theater Mode” experience, and mor.....»»
Today only: Lenovo IdeaPad down to $330 during Best Buy’s sale
Experience great graphics, performance, and a couple of free trials with the Lenovo Ideapad 1, now on sale at Best Buy for just $330......»»
Bose Personal Surround Sound first listen: You’ve never heard TV sound like this before
Bose's newest soundbars can pair with its Ultra Open Earbuds for a virtual surround sound experience. Here's how it works......»»
SpaceX’s Starlink service just hit a new customer milestone
Four years after going online, SpaceX's internet-from-space Starlink service now reaches 4 million customers globally, it was announced on Thursday......»»
Raycast is coming to the iPhone, but don’t expect a Mac-like experience
Raycast, the powerful launcher app for Mac, is officially in the works for iPhone (and Windows). The popular power user tool has been Mac-only since its debut, but the iPhone version is coming next year, and there’s a waitlist to join a beta sooner.....»»
NASA analysis shows irreversible sea level rise for Pacific islands
In the next 30 years, Pacific Island nations such as Tuvalu, Kiribati, and Fiji will experience at least 8 inches (15 centimeters) of sea level rise, according to an analysis by NASA's sea level change science team. This amount of rise will occur reg.....»»
Talking to ChatGPT for the first time is a surreal experience
Listen to our first audio demo with OpenAI's new natural voice chat features. Enlarge / Putting the "chat" in ChatGPT (credit: Getty Images) In May, when OpenAI first demonstrated ChatGPT-4o's coming audio conversation c.....»»
Overheard: View your repair shop from the perspective of the customer
Shop owners should spend a couple hours each month thinking about how the customer perceives their repair facility, Lauralee Schmidt, co-owner of Schmidt Auto Care in Springboro, Ohio, said on the "Ratchet+Wrench Radio" podcast......»»
F&I tip: Make a connection before you start your pitch
Finance and insurance managers should try to get to know the customer before they start selling, said Jimmy Magee, general manager of Audi Turnersville in New Jersey. "You can find out what the most important things will be to them by having a short.....»»
This 2004 sci-fi thriller has been largely forgotten. Is it still worth remembering in 2024?
In 2004, Julianne Moore starred in a sci-fi thriller that's been largely forgotten. Is it worth remembering, and watching, in 2024?.....»»